Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used often before, and Charlie was incredibly helpful when we had too change the details of a collection.”

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Posted 10 years ago

“Having used Interparcel for the last 6months or so (previously with Parcel2go) I have noticed that lately their service and direct communication has improved greatly. I'm starting to see the personal touch coming through - as an example today Ellie Paul emailed to advise of a failed delivery to one of my customers and that enabled me to advise them to be ready for a re-delivery the following working day. I have been mulling over going direct with UPS but for now, with such great service, I'm staying with Interparcel as I don't need to go anywhere else - reliable systems (have never had a failed collection when using them), fair pricing and now great back office customer service. Well done Interparcel - great work!”

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Posted 10 years ago

“I use Interparcel for both overseas and Inland parcels and find their website easy to use and failsafe.”

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Posted 10 years ago

“I had a problem with US customs after shipping an order. My client got in contact for an update and automated tracking didn't reveal much about the state of the order. I phoned interparcel for help, and Megan Elliott picked up and was very helpful in resolving it quickly. It turned out that customs needed a copy of an invoice, and had some issues communicating this to my customer effectively. Megan sent this on my behalf which was great. - Matt B”

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Posted 10 years ago

“Tasha was great! Very helpful!!”

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Posted 10 years ago

“Efficient and effective service - and very helpful staff when things are not going as well as they should. Thanks to Annelese for her assistance recently in helping TNT to get to where they should have been!”

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Posted 10 years ago

“I have to say the process was extremely easy , friendly and professional, a text to confirm delivery was great and then i had a courtesy email from Charlie Stocker to make sure all ok and happy ! - Brilliant - Thank you”

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Posted 10 years ago

“James Giffen has been really helpful. I have been dealing with an issue for 2 days (which means speaking with 3 other Interparcel's employees) and he has been the only one giving me a solution.”

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Posted 10 years ago

“I made a stupid address mistake and was reassured and my mistake was quickly corrected. Sabrina was quick polite and helpful. A 5 star experience!”

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Posted 10 years ago

“person who just assisted forgot his name but was very quick to help thanks”

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Posted 10 years ago

“Prompt and professional service.”

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Posted 10 years ago

“very very pleased with the service excellent”

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Posted 10 years ago

“good and efficent service happy thanks”

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Posted 10 years ago

“Execellent response from James, many thanks”

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Posted 10 years ago

“Quick online process, which was followed up by Rachael Smith to confirm delivery - excellent service.”

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Posted 10 years ago

“I had a question about shipping capabilities from my location to a foreign destination. Ellie Paul, Customer Services Advisor, was very helpful and responded quickly considering the time zone differences. Thank you Ellie for your assistance.”

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Posted 10 years ago

“Called to check on a delivery and spoke to Lisa Irish at Interparcel, she was very quick and efficient in providing an update. Later, she emailed me with a delivery notification, unprompted. Good service!”

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Posted 10 years ago

“Frankie & James were very helpful resolving a query for me”

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Posted 10 years ago

“Generally i have found Interparcel to be very safe, reliable and competitive - in order of importance. Customer service is also very responsive - which is a refreshing change for a primarily online business. Only last night i had to change a collection location - but being after hours, followi a failed phone call i sent an email. Annelese expedited the email quickly, my item has been collected already and i remain hopeful it will still be delivered tomorrow. Thanks very much David”

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Posted 10 years ago

“Excellent service. Spoke to James regarding an issue and it was resolved immediately. Great”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews