Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,936 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just remember to try and use some of the more reputable couriers.”

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Posted 10 years ago

“Sabrina was very helpful. Many thanks.”

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Posted 10 years ago

“Good experience so far, and James was very helpful. Thank you!”

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Posted 10 years ago

“Very impressed with the online chat facility with operator James, quick to understand the problem and re-booked immediately for tomorrow. Thanks!”

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Posted 10 years ago

“James was extremely helpful and has promised to email me with updates with my issues.”

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Posted 10 years ago

“Kirsty Cooney was very quick at getting back about this problem and was able to sort this out. Kirsty kept me updated with UPS and this helped me pass on info so my customer was also updated quickly.”

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Posted 10 years ago

“Promt , reliable service. Good communications with Ms . Kirsty Cooney”

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Posted 10 years ago

“used the live chat option to re book a collection and your man James sorted me out promptly and professionally. Great Job”

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Posted 10 years ago

“I had very good dealings with Lisa Irish from the customer services when dealing with an issue with goods sent to S, Africa. Clear, concise contact via Email sorted the issues out. I've been using Interparcel for years and will continue to do so. Steve Hills”

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Posted 10 years ago

“I have been using interparcel for quite some time now, nothing is too much trouble if a courier has a rare hick up, easy to contact and very polite and helpful, Kirsty Cooney was absolutely brilliant this morning! Thank you Kirsty!!”

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Posted 10 years ago

“Excellent service & many thanks to Lisa Irish for her assistance.”

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Posted 10 years ago

“Your customer support representative, Ellie Paul was especially helpful in dealing with an enquiry. Prompt and courteous replies at all times. very good representative for the Company.”

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Posted 10 years ago

“A fqst efficient services. One of my barcode labels didn't come through and I'm glad to say Lisa Irish helped solve the problem quickly. Thanks”

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Posted 10 years ago

“interparcel staff were very helpfull when tnt made it all go bad .They got it sorted fast 2 great ladys one is Kirsty Cooney and another review has also been left for the other lady thanks”

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Posted 10 years ago

“Very help full good”

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Posted 10 years ago

“I would like to thank Ellie Paul for her quick and helpful response. Catherine Administrator Baker BM Limited”

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Posted 10 years ago

“the atention of your executive , Ellie Paul , was very good and with great preocuparion for the customer thanks Hans Linzmayer”

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Posted 10 years ago

“Interparcel has great customer support. Operative Lisa Irish was especially helpful. Dealing with both my issues promptly.”

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Posted 10 years ago

“Incredibly fast and professional service, most definitely one to recommend. I needed to delay delivery to the recipient and Nicole has arranged this instantly. The e chat is so much more efficient than having to phone people. Thumbs up also to UPC for their service and price.”

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Posted 10 years ago

“James was very helpful and answered my question quickly and effectively. Will use your online chat facility again”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,936 reviews