Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,937 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James was very helpful and answered my question quickly and effectively. Will use your online chat facility again”

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Posted 10 years ago

“After a combination of errors by TNT and myself a young lady called Kayleigh at interparcel.com got the goods found and TNT sorted and helped make my buyer a happy man Thank's Kayleigh you are a star tell your boss you needs a pay rise”

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Posted 10 years ago

“Great service - Ellie Paul was particularly helpful with a query I had regarding delivery times. Thank you.”

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Posted 10 years ago

“Great service provided, thank you.”

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Posted 10 years ago

“Hi, First class service. Very happy. Problem dealt with straightaway. The person who was dealing with me was Sabrina. Thanks”

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Posted 10 years ago

“Placed an order for collection and shipping label was not ready contacted the online support and Kate resolved the issue quickly and efficiently. A star Service.”

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Posted 10 years ago

“Great service from Tasha when my parcel went missing. Soon got it sorted. Interparcel has improved a lot over the years I have been using it. I will be using it again for sure. Thank you.”

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Posted 10 years ago

“My only gripe I have is that it takes a long for staff members to get back to me. The amount of times i have been told that someone will get back to me and in the end havn't has been a lot.”

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Posted 10 years ago

“Good communication with James, helpful as usual.”

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Posted 10 years ago

“James was polite and very helpful, facilitating my request in a prompt and professional manner.”

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Posted 10 years ago

“Always used Interparcel and found them very efficient and helpful.”

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Posted 10 years ago

“customer services are friendly and efficiant, and the prices are some of the best around, i use interparcel all the time for business and private deliveries. many thanks to lisa irish for the support on the last consignment.”

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Posted 10 years ago

“Useless! Booked a parcel collection and nobody turned up, emailed them arranged another collection and, yet again, nobody arrived. Have now waited in for 26 hours and still got to do it again tomorrow. Shall not be using them again and cannot recommend that anyone else does.”

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Posted 10 years ago

Hi Deborah, I am very sorry that this parcel has not yet been collected from you. I have looked into this order and I can see this has been raised as a formal complaint with Hermes and they have assured us this will be collected today. This will also be monitored throughout the day to ensure there are no further issues.

Posted 10 years ago

“I moved over to your company for my larger parcels and have found your service excellent. One slight problem today (Sunday) was quickly and efficiently dealt with by James Giffen in your customer services”

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Posted 10 years ago

“my problem was solved immediately by James Giffen. I was very impressed with the quick response to my e-mail. keep up the good work.”

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Posted 10 years ago

“James Giffen was helpful 10/10!”

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Posted 10 years ago

“There was a delay with delivery but cost refunded after asking - no quibble so very impressed”

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Posted 10 years ago

“Problems with two deliveries that I booked so had to cancel them. James Giffen arranged a full refund in a matter of moments, which was very helpful.”

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Posted 10 years ago

Hi Leo, I am very sorry that the labels were not sent over to you in time for these orders. Unfortunately we had a system issue over the weekend causing the delay, this has now been fixed so you should have no issues booking with us in future. I can confirm both bookings have now been cancelled and refunded in full.

Posted 10 years ago

“Had some issues with delivery and rang customer services. Got through to Kate Hall and sorted it efficiently and quickly. A refreshing change. Thanks!”

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Posted 10 years ago

“Thanks to Meg and Katey”

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Posted 10 years ago

Interparcel is rated 4.5 based on 9,937 reviews