Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 426 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was eligible to have my Intoxilock removed nearly a month ago. They billed me another month and will not respond to any request for removal, I spent 90 minutes on hold yesterday and there was no customer service response. Today I will have my credit card company decline to pay any future charges. I am not legally obligated to have the device in my car but am told that I can not legally remove it. About the 4.5 rating on the Intoxilock site. They admit that they choose the responses they choose to show and that all people with their "opinions" published were paid to write their opinions.”

Helpful Report

Posted 6 months ago

“THE WORST COMPANY YOU COULD DEAL WITH!! ZERO/TEN Never Answered Phone to talk to a Real Person. The Bill was $30.00 More then What I Was Told. WHAT A JOKE”

Helpful Report

Posted 6 months ago

“The device was installed in my car in June of 2024. Since it has been getting colder outside here in New York, my car battery dies daily. We cannot plug a trickle charger, or any kind of charger into it overnight, as it will be stolen. We have had lockouts for battery dying, camera compliance because probation told us to move the camera, and another lock out for literally no reason. Yesterday, I went home on my lunch break, and when I tried to leave my house to go back to work, the device had a message on it saying, "Car unable to start device not serviced in time." The device was just serviced on December 18th, and my next calibration date isn't until February. So I called intoxaloc, who is never any help, and asked why my car was locked out. The girl on the phone told me she couldn't tell me and that I'd have to get my device serviced and call them back. Earlier today though I called and a male told me there is no lockout message on their end. They double charge us, customer service is awful and gives no real answers, their staff is very rude. Good luck with their talking in circles without providing any kind of assistance.”

Helpful Report

Posted 6 months ago

“The worst this system is set up to fail you!!!”

Helpful Report

Posted 6 months ago

“This company is absolutely ridiculous. Talk to five different representatives about a calibration issue. They don’t even know what’s going on. On top of it, it is extremely difficult to understand. Half of the representatives was on hold for over an hour trying to speak to a supervisor. Finally, I hung up. Only reason I’m giving them one star is because you have to.”

Helpful Report

Posted 6 months ago

“If I could give less than one star I would, terrible customer service!! They will put you on hold for 30 minutes to schedule a service to be paid for by the customer for their product malfunction!! Find another company!!”

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Posted 6 months ago

“Terrible service! It's all cheers before you sign up, then nobody will help. They made an appointment with out my request and then charged for it. I've called four times this month and nothing has been resolved. No professionalism! No competence!”

Helpful Report

Posted 6 months ago

“Utterly the most terrible customer service I have ever experienced. They make constant promises and have no accountability. You end up waiting on hold for over an hour and they continuously save for over 2 years they are working on the problem yet it is never fixed. I would not recommend this to my worst enemy”

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Posted 6 months ago

“Once they have your credit card you will be gosted. Believe me.”

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Posted 6 months ago

“They will charge you outrageously for anything and everything they can. Very hard to speak to a representative. Spent 1.5 hours on hold (multiple times). They are scammers. Do not use this breathalyzer company!!”

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Posted 6 months ago

“The single worst company I've dealt ever with. Before you just chalk it up to me being upset that I got a dui... I know I made a BIG mistake and I require it to drive (1 year and im almost done) and I will never do it again, but this company is terrible. There is NO customer support. Also, I am on my 4th replacement device!!! It is on me every time a device stops working. The place I take it to said that they can't even count the number of INTOXICILOCK devices that they have had to order for replacements. They told me that they now keep an entire box just so they can keep people driving! Do not use this company. Consider this a fair warning. Use INTERLOCK instead or anything other than INTOXICILOCK. All they are are salesman with BAD customer support.”

Helpful Report

Posted 6 months ago

“This is terrible. I just got this installed last week on 12/14/24 and Marrissa Reynolds completely ghosted me. The installation people at Car Toys overcharged me when she quoted me a rate of $145 plus tax for installation. They charged me over $220. I’m panicking because the automated system keeps telling me I haven’t signed a lease so my account isn’t available to troubleshoot. It also says my lease will be over in 2028 and there is no way I’m signing a lease for that long because I don’t think I will be with this company with treatment like this! I already regret going with this company I should have read the reviews. No one is answering you can’t get a hold of a live person. I don’t understand why they are doing this to me. This is completely unprofessional and unwarranted. I need someone to contact me directly and not try to provide me with a number for me to call like I see in the previous terrible reviews. I need someone from Intoxalock to reach out to me like yesterday. They are saying my account is overdue and I have no idea why. No one will give me any answers. This is the worst service ever. I want this thing out of my vehicle if someone can’t respond to me asap. I’ve emailed Marrissa Reynolds 4 times now and nothing not even a kickback email to tell me she is out of the office for the holidays. So in my mind, she is ghosting me.”

Helpful Report

Posted 6 months ago

“Eve Holland is the worst customer service representative, why am I being charged $75 every time my battery dies do to cold weather, I have a brand new battery but it’s winter and my car is older so I keep getting a violation when it dies, she said it’s my responsibility to keep my battery going!!! Well I can’t control the weather so now what? Feeling scammed and helpless”

Helpful Report

Posted 6 months ago

“Please know that there are other companies you can use. Intoxalock is almost double the price of others. They charged me a $30.00 application fee(which they told me was refundable). Other companies checked what I needed for no charge. I have contacted them numerous times over a 4 month period, by phone and by email. No one has returned any of my messages, and I have yet to be refunded. Scammers!!!”

Helpful Report

Posted 6 months ago

“They are a bunch of crooks period.I had one dui a year ago when my time was up I was looking to get final calibration but had to get calibrated two days before they said go in for last calibration ( just making me pay for one more recalibration) then they were supposed to look at last 120days for any fails nothing happened after that I finally got back with them then they say homeland security sent them a note saying I had 2duis and need to pay for one more year I’ve only had one. Final got homeland to call me back and they said ther was no record of anyone sending them that note.so homeland security. Home land security is getting in touch with them I hope they can clear this . Heads up to anyone reading this so not use this company they are a bunch of rude crooks”

Helpful Report

Posted 6 months ago

“7 day install nightmare My car has been at Hamilton auto shop 1032 First St. Novato, CA for a total of 7 days since 12/6/24 & still it needs a jump start when it sits overnight w a new Odessey AMG 600 CCA battery. Brandon (Intoxalock mediator) has called my shop and myself for the last 4 days, sending out parts to the shop overnight and getting their tech to talk in Spanish, w the shop's tech. Still Leo (the manager) claims they are losing money & wants to uninstall the IID and refund me my money; so much for certified service center ? What about my time without a car and a NEW $326.00 battery that now needs to be replaced? Brandon has tried;however, the shops should be held accountable for not providing a proper Intoxalock installation, especially will they advertised 3 hour install with certified technicians. The first install had small gauge speaker wire for a ground and wires where connected by soldering them together and wrapping them with electrical tape. I pointed it out to Leo, so the next time my car wouldn't start, Leo had their "REAL" San Rafeal Intoxalock tech do a proper installation w Intoxalock logos on ALL heavy gauge electrical wire connections and 3/8" x 18" plastic shield wrap along the firewall that protected the enclosed a group of heavy gauge wires. The 1st. amateur install messed something up, my car constantly need a jump start. Intoxalock needs to find another service center with ASE technicians, that know how to find a "parasitic leak" with a OHM METER ! BASIC AUTO ELECTRIONCS 101”

Helpful Report

Posted 6 months ago

“If I could give a zero, I would. Biggest rip off. In the winter, new battery, their device keeps killing the battery. Then I have to have my car jumped (multiple times) and they say you’ll have a lockout because the device was tampered with. I explain the situation and they say since I didn’t fill out the form to report maintenance I have to pay a $75 fee for the lockout not to happen. Then I get an email basically saying my battery has died too many times and you need to have a working vehicle or basically they will report this to the state and I can face violations. They have been terrible and their customer service (once IID is installed) is not even in the country. You try to do the right thing to get your license back and this is what you have to deal with. Avoid this horrible company at all costs if possible.”

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Posted 6 months ago

“I wish.I wish what I know now makes my stomach with headaches worse with customer service they don't car . went to DMV to have ignition removed.whole attitude change put me on hold for hours . never picked back up the phone one word Evil.the vibes off they are scam . don't care but lessons learned never never again period”

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Posted 6 months ago

“I used Intoxalock and have had issues since day one it’s so true all they want is money if your calling about payment issues or changing payment you get connected almost instantly. I was trying to get connected for removing my device and I’m on hold for 30 minutes at least five times. If your reading this do not use Intoxalock it’s a money pot and they could care less about anything else but your money and installing it.”

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Posted 6 months ago

“Nothing but problems from day one!”

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Posted 6 months ago

Intoxalock is rated 1.2 based on 426 reviews