Intoxalock Reviews

Name: Intoxalock
Rating: 1.17

1.2 Rating 540 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 540 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had better luck getting in contact with the DMV than these folks. There's nothing on their site for submitting for a letter of compliance so that leaves you stuck on hold for HOURS just to get the basics of anything. I've got no intention of being in this predicament again, but if I could go back in time I'd do everything in my power not to do business with such a horrible company.”

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Posted 1 year ago

“This is the worst company I have ever had to work with. I have been charged with two lockouts that were not my fault in anyway and can't get anyone who I can understand to talk to. They are a huge ripoff!”

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Posted 1 year ago

“This is the worst device, I have had issues since day one including buying 2 new batteries. Today I had a service 4 pop up and it took me 15 minutes before it finally allowed me to start my car, then 25 minutes to talk to someone at intoxalock and all they could tell it was a glitch. Kentucky should be ashamed to support this kind of service and yes I take full responsibility for what I did, but this so stressful. I would love to know what Kentucky does with all the money they get from this!”

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Posted 1 year ago

“Don't use this company for your iid, it'll ruin your car period”

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Posted 1 year ago

“Terrible customer service and can’t get ahold of anyone to help close my account”

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Posted 1 year ago

“Terrible customer service, they don’t know what they are talking about. They raised the monthly rate without notice despite it saying on their website that the rate is fixed for the entirety of the installation.”

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Posted 1 year ago

“If I could submit zero stars, I would. I am down to my last 5 months of dealing with this nonsense. Came in today to get my device calibrated and was notified that the cost of this service has increased 10 dollars. That's nearly a 50 percent price increase. Is this for real?”

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Posted 1 year ago

“Worst company ever . Please stay away from. Go with a different company”

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Posted 1 year ago

“The worst company i have ever had to deal with! They make EVERYTHING harder! DO NOT USE THEM! FAIR WARNING!!!”

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Posted 1 year ago

“They have some good customer service reps. But overall the wait is so long, and there is no way to get directly where you need to go in the call center. They have all these options but they need the emergency ones and the most common like calibration work orders, it should not take me hours to get a work order.”

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Posted 1 year ago

“customer service sucks..awaiting just to speak with someone over 45 minutes.. they take your $$$ but dont support within !!!”

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Posted 1 year ago

“To say that this company is horrible, would be the nicest thing that I could say”

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Posted 1 year ago

“I have been waiting for 45 minutes to speak with a representative about approving the replacement of my device to a different vehicle. Last time, there was an issue with the mileage, and it took 95 minutes resolve. its frustrating that a multimillion dollar company doesn't have enough employees to meet customer needs.”

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Posted 1 year ago

“Do not use this company. Worst communication worst for fees etc ! They are a joke and rip off !”

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Posted 1 year ago

“They F Suck apparently no manager no proof of records”

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Posted 1 year ago

“Live in WA. ST. HAVE THE FLU BAD .many more money loss to the company. And they don't give a s it. Worst company ever.”

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Posted 1 year ago

“Garbage equipment, no customer service, app is useless. And some how this is the best company. What a joke.”

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Posted 1 year ago

“Nonexistent customer service. Barely usable mostly unfuctioning device. Will attempt to refuse removal and scam out of extra fees.”

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Posted 1 year ago

“Absolutely unacceptable. First 15 min device was installed, something they did made it so the accelerator would go off on its own, causing my 75 year old mom to nearly get in a car crash. Falutly device had to be replaced several times. Hidden fees. Lockouts for no reason that they MAKE you pay $75 each time. AND WORST OF ALL: Did not report my calibrations to the DMV, causing me to nearly lose my licence.”

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Posted 1 year ago

“The worst company ever , Try to charge you lockout fees every other month for random reasons. The equipment is older than I am. Ready to file a class action lawsuit on these clowns.”

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Posted 1 year ago

Intoxalock is rated 1.2 based on 540 reviews