Intoxalock Reviews

Name: Intoxalock
Rating: 1.19

1.2 Rating 426 Reviews

4 %

of reviewers recommend Intoxalock

Company Reviews

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Metrics

1.2

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 1 star review on 15th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just Experienced the absolute worst and most expensive week of my life. When I first Called Intoxalock they answered on the 1st ring. They took fee after fee after fee… then I was Charged even more fees at the Speedway towing and repair shop in Levittown! They’d quote me a price then they’d charge even more once I arrived. The interlock system went off about every 10-15 minutes while driving (my sister drove) oh and dont lose your license in NJ and go to PA for an interlock system because NJ only accepts NJ installs!!! So in order to get my license back I was Ravaged of even more money and fees totaling $700 to uninstall and get a new appt in New Jersey!!! (Btw they say I’d get my license in a month!!!) Also, just try to get customer service with Intoxalock once you’re in the system!!! I had To use my families phones as once yours is registered with them you will NEVER speak to a human! Took me 1 whole day and the last call I was On hold an hour and a half!!!! I found A place to install in NJ and they’ve been so kind and don’t plan to charge me any such fees! I’d rate this company 0 stars if I could…”

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Posted 7 months ago

“I'd give it 0 if I could. I've never had such horrible experience with this company Absolutely no customer support. Don't use them”

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Posted 7 months ago

“Never pay up front for this service. If it can't be installed on your vehicle you definitely aren't going to get all of your money back. They have a nice way of ripping people off like me. Pay where and when it gets actually installed. I suggest Lifesaver interlock. I was able to get it installed and pay at that time. I got less than half of my charge back and I don't have this in my vehicle. Nice scam Intoxalock. How much a year do you make by ripping people off in a very stressful time for them.”

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Posted 8 months ago

“So the equipment was put into a vehicle that was registered to my mother! And it died and my lease for Intoxalock was up!!! I called numerous times!! I bought a new car in my name and got Life saver installed!!! You guys kept refusing to remove it even with a letter from probation (which I have not been on for 10years) plus the proof of the new one in my vehicle!! I even took the car that Intoxalock unit was installed in completely off the road!!!! And they still refused! They are considerably more expensive than the other two company’s in NYS! The DMV plus my old probation office was shocked that you would not remove this device!!!! Whoever is reading this go with any other company besides Intoxalock!! Like I said I am not even on probation!! I just needed one cause I waited too long to get my License!! And now they are throwing me in collections for $1,000! I can’t even say enough on how bad this company is!!!! Plus when I called to get it initially installed the lady I talked to said that their charges were a state law and they were all the same (my own fault for believing her)! So do your research and don’t install Intoxalock!!!!!!!!”

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Posted 8 months ago

“They are a furad. I had reported that my car was being fixed so I wouldn't be charged for any lock outs that the repair people incurred. Well they locked me out and I was charged 135 which they "credited" to my account. I was about to have it removed because I completed my terms of having it on and they charged me 135 to "break" the lease which dissolved the 135 "credit". They said they don't do refunds and thar money was jot supposed to go back to my card. What a bunch of lying money stealing people. Go with a different company. Do not go with intoxalock”

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Posted 8 months ago

“Our office has had an overwhelming amount of issues with this program. It has gone from us referring clients to them to us strongly recommending only SmartStart, to me now asking anyone else in MN who has been conned by this program to reach out to me. They are criminal. I referred my own sister , Alexandra, and feel HORRIBLE. It’s personal now. Please contact me ASAP if you’ve had similar issues 612-588-0488.”

Helpful Report

Posted 8 months ago

“Terrible company. I had a battery issue with my vehicle and had to get it towed to get the calibration done on it. I had to put the key in the on position to get it into neutral so it could be towed. That put me in none compliance somehow, and caused their office to put a hold on my next calibration. I spent hours calling them to get it resolved and by the time someone had an answer it was too late to get the order put in. That was Friday. I had to work all weekend and had to pay a ton of money for Ubers to get to work. Today, I called again spending an hour in the phone with them, for them to tell me I need to get it inspected now and it couldn’t happen until tomorrow. So I am again stranded spending more money, and it’s an issue they caused. Stay away from this company. Go with lifesafer. I have that company for my other vehicle and they are way better.”

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Posted 8 months ago

“This company is the worst. I get it, its part of the punishment. I have never had a bad sample with 1 year in the car but still had issues. The device toasted my battery then locked out when we jumped the car. I had to pay to have the entire car towed to the service center. Yes I even submitted a service report prior to jumping the car.”

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Posted 8 months ago

“The equipment installed kills your car! Drains the power completely from the car battery, the starter, and including the alternator. Intoxalock said you have to start your car evey 8 hours for at least 5 minutes to prevent the car battery from being depleted. Lies!!! I have to start it every 4-6 hours and sometimes that's still not enough. I have a new starter ($748) and new battery. The alternator was new when the intoxalock equipment was installed. I've replaced my battery again ($189) and had to invest in a handheld chargeable battery jump starter ($60). I've been stranded in a hurricane. I've been stranded in extreme heat. It's not safe to have children in the car with this device. The equipment has you retest with new breath samples while driving but what do I do when the 5 minute sync warning flashes counts down to 0 and starts over at 5 minutes, for 10 hours straight. So technically anyone with this intoxalock device could drink alcohol while driving for 10 hours straight without a breath test. I recorded the entire ordeal. But intoxalock and the garage that installed it say it's never the equipment there's something going on with your car. Customer safety is not a priority.”

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Posted 8 months ago

“Worst company ever.”

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Posted 8 months ago

“Absolutely the worst customer service ever do not use them run from them. You will be on hold for over 30 minutes at least if you get to someone live that’s a big if…”

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Posted 8 months ago

“The customer service is about non existent, they are rude if you can talk to someone. And the device ruins your battery”

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Posted 8 months ago

“This is one of those easy to buy-in companies but a travesty to get out; ie device removal, customer service, live chat and constant lease renewal emails. Then when you get in contact with an actual representative, they are not helpful. They use language you don't know, a vernacular specific to their industry and won't work to help you get to the solution you're actually looking for. But they will ask you if you want to renew your lease or make a payment. Use another provider. Do not use this company in my personal experienced opinion.”

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Posted 8 months ago

“I had trouble from the start. They installed the wrong device which took a few weeks more and money. I had some days that my car won't start and getting false readings. Now I'm over the time to get the device out and called and set removal up and they have no record of it. They didn't report to the DMV so I have to keep it in longer and of course pay for their mistakes. I haven't drank in 9 yrs or had a DWI since 2014.”

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Posted 8 months ago

“I paid more money to intoxalock than I did for the DWI itself. That's lawyer fees, court cost, etc. They screwed me every single month whether it be a bogus lockout, or a bogus violation, it was always something. I ended up having it in my car almost 4 months past what my assessment required. This company is a joke and a waste of money.”

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Posted 8 months ago

“Another false negative blow. Get in my car 6-7 in the morning. Blow and pass. Turn on car. It retest after 5 minutes like normal. Says i failed and counts down while my car is running. Blow again and pass. 50$ they steal. Another 20$ something to calibration thing. That's 2nd false negative. But like 10 or more lockouts, 2 tows ect. They're thieves. Big time. Once you sign the contract they have it set up to where you're basically thier slave for the entire time.”

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Posted 8 months ago

“Lo peor cuando tienes un problema nunca contestan si yamas de tu numero registrado con la compania. Y si le yamas de otro teléfono como nuevo cliente no duran ni un solo minuto en contestarte.”

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Posted 8 months ago

“I just wanna says this device and it's company are the worst group of people. I am getting the pos out of my vehicle tomorrow. Today I talked to a Antoinette, I hope she stubs her pinky toes and steps on Legos everyday of her life. That's all!!”

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Posted 8 months ago

“The device is horrible. I am on a reduced rate in the state of mn and the rate to switch the device to another car is 50$. I paid 50 at the service center and now Intoxalock is automatically taking another 50. Called to inquire and was told to go away basically, and it doesn’t matter because It’s auto pay. Can’t wait to get this dinosaur out. There are way better machines and way better customer service elsewhere. They talked a good game in the beginning and it sounded good. BEWARE.”

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Posted 8 months ago

“Terrible company. Only use if they are your last option. Lies to get you to sign up. Once you sign the lease they won’t let you change service and remove/drop off equipment with out your probation officer letting them know it’s ok. I tried to leave it where I got it and the owner of that business walked outside with the unit dropped it in the street and threatened to call the cops for trespassing. Everyone associated with this company are scum bags.”

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Posted 8 months ago

Intoxalock is rated 1.2 based on 426 reviews