“Both the shower filter and faucet filter broke and began leaking within weeks. When I contacted customer service to replace the faucet filter as it seemed defective I was asked to take apart the entire thing, take pictures of all the individual parts and email them in for review. Who had time for that?? The products seem very cheap to me. I was highly dissatisfied and will not be recommending these filters to anyone moving forward.”
Hi,
We saw your message and we wanted to reach out.
Our apologies for any inconvenience to troubleshoot the problem with your filters.
We ask for photos or a short video of the problem to see what could be causing the issue and also to determine if parts are needed to be replaced to solve the issue.
We hope you could send us back a message in support@invigoratedliving.com and we'll be glad to assist you.
Kindly,
Pam
Invigorated Living
Hello Gloria,
We saw your message and we wanted to reach out.
Our sincerest apologies for the incorrect filters that were sent to you and we really appreciate you for the effort in sending the filters back.
Rest assured that we are taking steps to avoid the same thing from happening again.
Please feel free to send us a message in support@invigoratedliving.com if we can help you in any way.
Kindly,
Pam
Invigorated Living
Hello Cybelle,
We saw your message and we wanted to reach out.
Our apologies if the PH001 Replacement filters were unavailable when you tried to place an order. The PH001 is one of our fastest moving filters and we do our best to have the stocks back in our warehouses the soonest time we can.
Please send us a message in support@invigoratedliving.com and we'll be glad to assist you with any questions or concerns.
Kindly,
Pam
Invigorated Living
“I break one of my water fiter and they want me to pay to replace it ..you should give customer a break...but sorry not buying any more from your company.”
Hello Chander,
We saw your message and we wanted to reach out.
We're sorry that your filter broke. We have tried sending replacement parts however, it could also be that something in your water system set up is causing the filter to break as it is not common that the filter would continue to break while in the filter housing.
Kindly,
Pam
Invigorated Living
Hello Tina,
We saw your message and we wanted to reach out.
We are so sorry to hear that the water has an off taste, but that may be normal when you start to use alkaline water. Even if you drank alkaline water before, ours can still have a different taste as we are also adding in over 20 trace beneficial minerals.
When people first start drinking alkaline water, it can have an "off" taste as their bodies become accustomed to drinking alkaline water and as they detox, which starts in the mouth. You may experience a slightly odd taste in the water and this will slowly disappear over the course of up to two/three weeks.
It is all due to the high alkaline levels in the ionized water.
Your body is becoming acclimated to an alkaline environment and your body is also detoxing during this break-in period.
We hope that you are now enjoying the water and please send us a message in support@invigoratedliving.com for questions or concerns and we'll be glad to assist you.
Kindly,
Pam
Invigorated Living
“I never purchased it because it was on back order and was advised to get it from Walmart. I did not buy it from Walmart and spent the money elsewhere.”
Hello Brian,
We saw your message and we wanted to reach out and help.
We're sorry that the product you have ordered was unavailable when the order was placed. Please know that we are doing our best to get our stocks back in the warehouses the soonest time we can.
Please feel free to send us a message in support@invigoratedliving.com for questions or any concerns and we'll be glad to assist you.
Kindly,
Pam
Invigorated Living
“Tap filter always falls off when the water is on, even though it is the correct fit for the tap and is constantly tightened up. Therefore, I can’t use it, and wasted money. Not happy!”
Hello Darren,
We saw your message and we wanted to reach out.
Our apologies for the trouble with your pH PURIFY Faucet Filter.
We hope that the replacement parts we've sent helped solve the issue with the filter.
Please send us back a message in support@invigoratedliving.com and we'll glad to further help with any concerns.
Kindly,
Pam
Invigorated Living
Hello Jeremy,
We saw your message and we wanted to reach out and help.
We're sorry to hear about an issue with your pH RECHARGE 3F Countertop filter.
Please send us a message in support@invigoratedliving.com, provide us with some details of the problem and we will be happy to find the best solution for you as we would love to have you continue enjoying your filtered water.
Kindly,
Pam
Invigorated Living
Hello Fabrizio,
We saw your message and we wanted to reach out.
We apologize for any delays in responding. We try our best to respond to messages within 24 hours and in the order that they are received.
Rest assured that we will get back to you to help with any concerns the soonest time we can.
Kindly,
Pam
Invigorated Living
“I sent two emails and got zero response I called several times and left my phone number nobody bothered to call me back. And then when I did go ahead and do my order I received a notice saying that it was going to be an additional $75 for shipping. Your company shouldn’t make people waste their time shopping with you when you showed that you will deliver to the Virgin Islands and then send an email stating that it would be an additional $75. I’ve never left a negative review but I have to say I have nothing good to say about this company.”
Hello Jules,
We saw your message and we wanted to reach out.
We're sorry about the inconvenience. The additional fee was for the shipping to send the order in Virgin Islands with an expedited shipping option.
Sorry this is not within our control as it is the carrier that imposes the shipping costs.
Please send us back a message in support@invigoratedliving.com and we'll be glad to help you with any questions or concerns.
Kindly,
Pam
Invigorated Living
Hi,
We saw your message and we wanted to reach out.
Our apologies for any delay with your order.
Please send us a message in support@invigoratedliving.com and we'll be happy to assist you with your order.
Kindly,
Pam
Invigorated Living
“Hello Dan
The unit was delivered to me with broken glass and I can not use it. Please help to send a new unit, I'd really like to give it a try.
Thank you
Ante”
Hello Ante,
We saw your message and we wanted to reach out.
We're so sorry to hear that your order arrived damaged.
Please send us back a message in support@invigoratedlivig.com and we'll be happy to assist you.
Kindly,
Pam
Invigorated Living
