“The filter stopped working after 4 days. Now it gets clogged and stops working after half a container of water. I take out the filter, shake it, and again, it fails after half a container. Completely worthless filter and now the entire product is useless. Money wasted.”
Hello Nora,
Thank you for sharing your review with us.
Our apologies that you had an issue with the PH001 filter.
We appreciate your patience while we try to troubleshoot the issue with the filter.
Please check your inbox for the shipping information of the replacement filter we forwarded to you.
If we can be of further assistance, please feel free to reach out to us at support@invigoratedwater.com.
Kindly,
Pam
Invigorated Water
“The water is very good. The email said the pouches were zip lock. What I got is not zip lock. My experience with previous pouches, they open and can not be closed after a few uses. The water is very good.”
Hello Lula,
Thank you for your time in leaving a review!
Great to hear that you are loving the filtered water.
The foil packaging of the pH ON-THE-GO is a resealable pouch while the mesh that holds the mineral ball blend is made from non-woven fabric.
Please reach out us via support@invigoratedwater.com if we can help with any questions or concerns about the product.
Kindly,
Pam
Invigorated Water
“Plastic of bottle is too weak. I suggest it needs to be made thicker & stronger. Bottle feel from an inch height & still broke a tiny pice that now doesnt allow for bottle to close properly. Won't ever buy this bottle again..filter are good though. They truly work in alcalinizing water.”
Hi Alma,
We saw your message and we wanted to reach out and help.
Thank you for the feedback about the pH REVIVE and rest assured that it will be forwarded to our team that looks into product updates.
We are sorry about your bottle breaking.
Please reach out to us at support@invigoratedwater.com and we'll be happy to find the best solution to the proble.
We look forward to hearing back as we would love to have you loving the REVIVE!
Kindly,
Pam
Invigorated Water
“I appreciate the great service I received resolving my mistake ordering the wrong product. Invigorated Water offered a easy solution with minimum processing. I also really enjoy my 3f counter top dispenser. I've had it for a couple of years now and the water taste great.”
“I have been a long time customer of Invigorated Water and have never had a problem. On my last order the filter pitcher I ordered arrived cracked. I was expecting to receive a replacement quickly. However, after contacting the company I was told they are not going to address this problem and I need to file a claim with some shipping protection company I never heard of. I had to wait several days to be able to file the claim, which required pictures, and I now have no idea if, how, or when my claim will be resolved. Will not buy from Invigorated Water again.”
Hello Karin,
We saw your message and we wanted to reach out.
Our apologies that your order arrived with damage. I checked the status of your claim with the Route package protection and it is currently under review. Please wait for an update/message from Route within 3-5 days.
We are so sorry for any inconvenience.
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
Hi Christina,
I'm so sorry to hear that you haven't received your filters yet.
The carrier marked your order as delivered on April 19 and it was signed for by someone with the initials P.R.
If the filters were not found, we hope a claim has been filed with the Route package insurance as mentioned in our email to you on April 29. They will handle the replacement of your order.
Please send us back a message in support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
“I'm (Frankly) disappointed. Replacement Filters haven't been delivered yet and there hasn't been any progress communications regarding when I'll receive the products.
I have been very pleased with the actual product but not so much with the delivery of replacement filters.”
Hi Don,
We saw your message and we wanted to reach out and help!
Standard shipping at the website is 5-7 business days plus processing time.
Your order for the PH001 (3pk) filters and pH PERFECT pH Drops were shipped separately. The filters were marked as delivered on April 22 and the package was said to be left at a parcel locker.
Please send us back a message in support@invigoratedwater.com and we'll be happy to assist with the shipping details of the filters.
Great to hear that you are pleased with your filter unit!
Kindly,
Pam
Invigorated Water
“I love the invigorated water but I am very disappointed in the delivery of replacement filters. On April 1,2021 i ordered a replacement filet and the small add on filter. I have only received the small add on...where is my water filter. There was no tracking information provided with this order”
Hi Barbara,
Thanks for the message and happy to help.
Sorry for the shipping delay of your PH001 (1pk) filter as the filter was on pre-order when your order was placed.
The PH001 filter is being processed for shipping and once it ships out, you will receive a tracking number in your email.
Hope this helps!
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
“Your last order was you sent me was totally unusable. The dark sediment in the cartridge were leaking out in the entire package. I continued to try to contact your office but you failed to respond. I quit using your product. I got rid of your dispenser.”
Hello Hector,
We saw your message and we wanted to reach out and help.
Sorry to hear of an issue with your filters.
We sent you a message previously requesting for photos of the problem with the filters, however, we never heard back.
If you could send us some images at support@invigoratedwater.com, we'll be happy to assist troubleshoot the issue.
Thanks!
Kindly,
Pam
Invigorated Water
“We received a IW countertop water system from someone who no longer wanted it. My wife tried it out after running 3 tanks of water through the existing filters, and said the water was upsetting her stomach, so we ordered new filters. I find it odd that you would ask me to write a review before the filters even arrived. That alone tells you your shipping standards leave something to be desired; anytime you engage the USPS to deliver something, you will be disappointed. I hope the new filters do the trick, otherwise I just wasted 75 bucks. BTW, I won’t be able to answer some of the questions in your survey, because I haven’t received the filters yet.”
Hello Daniel,
Thanks for the message!
Sorry if one of our follow up automated messages were received before your order has arrived.
The message are set to be sent at an interval from the date of purchase, however, if the package encountered a carrier delay, our automated message may arrive before the package is received. Our apologies for any inconvenience.
I checked your tracking info and the filters were marked as delivered by the carrier. We hope that you are enjoying the water using your new filters.
Please send us back a message in support@invigoratedwater.com if we can help in any way.
Kindly,
Pam
Invigorated Water
Hi Brenda,
We saw your message and we wanted to reach out.
Sorry, our phone Agents missed your call.
I checked your order details and the carrier marked it as delivered on March 19th.
We hope that you are enjoying the water and please send us back a message in support@invigoratedwater.com if we can help in any way.
Kindly,
Pam
Invigorated Water
“We purchased two of your products with the glass pitcher (one for me and one for my daughter). Before we used the new filters we had purchased , both pitchers were broken. It was not a big event, only touched the side on my sink when filling. Didn't even realize it was broken until I noticed the water running out of it. Maybe these were a defective batch of pitchers? We really liked the water and felt good about having it.”
“I love your product! One of my filters had a leak of sorts in it. When I opened the package, there was an extra amount of the granules loose in the sealed package. A lot more than the normal amount. I believe this happened because there is a hole in the filter causing the granules to spill out. I would like for this filter to be replaces please.”
“The replacement filters were slightly too big for the holes for my water filter. It took a lot of effort to get them to fit I had to somehow squeeze the filters into the hole because if I did not the water leaked through. I would like replacing my filters to be easy not a struggle. But other than that I do enjoy the product.”
“It's really disappointed that I never received any follow up emails at all for my order. It took over 3 weeks to get my order but no communication from Invigorated. It is very unusual for online sellers not to send any follow up emails with estimated shipping/delivery, I didn't even receive tracking number when shipped. I had to reach out to customer service twice to ask for these basic info...
Then, when I finally got my pitcher, the seal on the plastic wrap covering the pitcher was broken as if someone opened it previously. The seal clearly says to return if it's broken, so I reached out to customer service once again to request for return. But then they told me that it shouldn't have been used if the filter pouch wasn't open... Regardless, the pitcher itself had rust on the bottom, so I'm getting a replacement anyways... This time, probably because of my feedback, I received the tracking number.”
Hello Nami,
We saw your message and we wanted to reach out.
Due to the COVID-19 pandemic we are experiencing longer shipping times on some orders. We are very sorry for the inconvenience, and please rest assured we are doing what we can to get orders to our customers as quickly as possible.
We also appreciate your feedback with the email updates and delivery estimates. The comment was forwarded to our team and we are working on ways we can improve on this area.
We hope that the replacement pH VITALITY pitcher has been received and please send us back a message in support@invigoratedwater.com if we can assist you in any other way.
Kindly,
Pam
Invigorated Water
“I am very pleased with the on the go filters I purchased, and with the customer service. The quick and polite response is refreshing - as is the water!”
