“It does make the water taste better, but I can't find definitive information on whether it removes chloramine (not just chlorine) or not. When I queried, months and months ago, I was promised a water analysis report when they got one. Never seen it.
Four stars for the product. Minus another star for the sheer number of emails I have received since ordering. TEN and counting. The usual confirmation and shipping emails, plus shipping emails from a third party, plus a review request, plus some charity donation request, plus an extra thanks for your order email, plus a request to advertise their product for them, plus I don't know what else. Back off, y'all!”
“The water is very good. The email said the pouches were zip lock. What I got is not zip lock. My experience with previous pouches, they open and can not be closed after a few uses. The water is very good.”
Hello Lula,
Thank you for your time in leaving a review!
Great to hear that you are loving the filtered water.
The foil packaging of the pH ON-THE-GO is a resealable pouch while the mesh that holds the mineral ball blend is made from non-woven fabric.
Please reach out us via support@invigoratedwater.com if we can help with any questions or concerns about the product.
Kindly,
Pam
Invigorated Water
“Plastic of bottle is too weak. I suggest it needs to be made thicker & stronger. Bottle feel from an inch height & still broke a tiny pice that now doesnt allow for bottle to close properly. Won't ever buy this bottle again..filter are good though. They truly work in alcalinizing water.”
Hi Alma,
We saw your message and we wanted to reach out and help.
Thank you for the feedback about the pH REVIVE and rest assured that it will be forwarded to our team that looks into product updates.
We are sorry about your bottle breaking.
Please reach out to us at support@invigoratedwater.com and we'll be happy to find the best solution to the proble.
We look forward to hearing back as we would love to have you loving the REVIVE!
Kindly,
Pam
Invigorated Water
Hi Helen,
Thank you for your time in leaving a message.
We're sorry that your filter arrived damaged.
As mentioned in our email to you, we will process the shipping of a replacement filter.
Once that is received, we hope that you'll love the water!
Our sincerest apologies that an issue was encountered with your order.
Kindly,
Pam
Invigorated Water
Hi Phyllis,
Thank you for your time in leaving a review and sorry to hear about an issue with your purchase.
Please send us back a message at support@invigoratedwater.com and we'll be happy to troubleshoot the problem and make this right for you.
Kindly,
Pam
Invigorated Water
“Hi Dan, Thank you for making the products available for all. You are awesome. I have been using your products 3+ year ago. A shower filter, I used in July 2021. last week, I changed my shower a new filter and tested water of pH. first, the pH was 5 then it's slowly fading out to 0. Please help to to understand.”
Hello,
Thank you for leaving a review.
We'll be happy to answer your questions about the shower filter you purchased.
Please send us back a message in support@invigoratedwater.com, provide us with further details of the issue and we'll assist right away.
Kindly,
Pam
Invigorated Water
Hello,
Thank you for your time in leaving a review.
Your order for the pH ENERGIZE was shipped separately and it was marked as delivered by the carrier on December 4.
Please send us back a message at support@invigoratedwater.com and we'll be happy to provide the shipping details of the shower filter.
Kindly,
Pam
Invigorated Water
“Please allow orders to be paid and accepted on back order. You get paid, the customer knows it’s on back order and doesn’t have to endlessly check your website for when something comes available - its a win win!!!! I had to keep going back to your site to check on replacement filters …. Was a little frustrating…..”
Hi Elena,
Thank you for your time in leaving a feedback.
Sorry, we do not accept pre-orders for our unavailable items.
Please send us a message via support@invigoratedwater.com and we'll be happy to include your email address to our wait list. Mention the product you are waiting on and as soon as it is restocked, we'll send you an update.
Kindly,
Pam
Invigorated Water
Hi Patty,
Thank you for your time in leaving a feedback and sorry to hear about a leaking issue with your PH001 filter.
Please send us back a message in support@invigoratedwater.com and we'll be happy assist in solving the problem.
Kindly,
Pam
Invigorated Water
“It’s the only filter system I’ve found thus far that actually raises the ph. But the filters only last 35 days max. Still better than buying bottled water.”
Hello Jon,
Thank you for your time in leaving a review!
Sorry to hear of an issue with your filters.
Each PH001 filter has a filter life of 96 gallons/360 litres.
The average person consumes about 68 liters of water each day and as a general guide, the filter should be replaced in about 6 months if only one person is consuming the water.
Please send us a message in support@invigoratedwater.com and we'll help troubleshoot the problem.
Great to hear that you are enjoying the water!
Thanks!
Kindly,
Pam
Invigorated Water
Hello Diana,
We saw your message and we wanted to reach out and help.
Sorry to hear of an issue with your pH RESTORE pitcher.
Please send us back a message in support@invigoratedwater.com and we'll help troubleshoot what may be causing the trouble when pouring water. Sending us a short video or a photo showing the problem will be most helpful!
We look forward to hearing back and helping with the issue.
Kindly,
Pam
Invigorated Water
“I've discovered that with the pitcher, I can't just fill ii, put the lid on, and put it in the fridge. The lid causes such a strong seal, that the water doesn't filter through. It's like a strong suction cup or something. It just sits in the reservoir. But if I fill it and don't put the lid on right away, it filters through. So, I have to wait before putting it in the fridge. Not ideal. And because of this, I'm missing my Clearly Filtered pitcher because I didn't have to deal with this issue, but I guess it is what it is. The taste of the water is definitely something to get used to”
Hi Celise,
We saw your message and we wanted to reach out.
When the bamboo lid is in place while filtering water, this creates a vacuum inside the pitcher causing the water not to filter through the PH001.
These two steps will help prevent this issue:
1. Do not put the lid on all the way until the water is done filtering from the reservoir to the bottom area completely.
2. Allow the water level in the bottom purified area to go below the bottom of the filter before refilling, so air is free to flow up into the reservoir to release the vacuum.
As the PH001 is designed to filter water fast, it should only take about a few minutes to filter one fill up.
Hope this helps and please send us a message in support@invigoratedwater.com for questions or futher concerns and we'll be glad to assist you.
Kindly,
Pam
Invigorated Water
Hi Elana,
We saw your message and we wanted to reach out.
We're sorry for missing your call.
If a message was left, our phone Agent will schedule a call back during business hours. We return calls in the order they are received.
You can send us a message in support@invigoratedwater.com and we'll be happy to assist with any questions or concerns you may have.
Kindly,
Pam
Invigorated Water
“What is don't like is I put in a order and then I get a coupon that expires that day for another purchase. I just put an order in why would I buy something again. I can barely afford the replacement filters and I wait as long as I can to order them and then I get a coupon when i order for another order which will expire that day. Doesn't make sense to me. I am a recurring customer. I bought the pitcher and need replacement filters. Why do i have to wait for a coupon I can't use because i already put an order in??????”
Hi Linda,
We saw your message and we wanted to reach out.
The discount codes you have can be used on a future order at the website. However, as the codes are one-time use, once applied it will no longer work for any other order.
Hope this helps and please send us back a message in support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
Hi Sherry,
We saw your message and we wanted to reach out.
Our filters will generally raise the pH levels about 0.5 to 2 points from the starting pH point of your water.
You may also try testing the water after the filter has sat after 30 minutes. Water tends to get a bit more alkaline as it sits for up to 30 minutes.
We hope that you are loving the water!
Please send us back a message in support@invigoratedwater.com if we can further help.
Kindly,
Pam
Invigorated Water
“I love the filter but your shipping is not very good. I believe you charged extra for some shipping app. It was not helpful. So much easier when there is a simple tracking number to click on for USPS or UPS. I did not want to download another app, so I didn’t use it and consequently did not know when my package was coming. It took several weeks to arrive. Quite slow.”
Hi Laura,
We saw your message and we wanted to reach out.
The extra charge you paid for was for the Route package insurance. Sorry for any confusion, but it is not a shipping app.
We will always be happy to assist with the shipping details of your order if you prefer not to download Route's app.
Standard shipping offered at the website is for 5-7 days plus processing time. However, as due to Covid related delays, carriers are at times adding a few days to deliver a package.
I checked the tracking info of your order and it was marked as delivered on February 9 and your package was left in your mailbox.
We suggest checking your mailbox to find the filter pouches.
Please also send us back a message and we'll be happy to provide the tracking information of your order.
Kindly,
Pam
“shipping has been long, I have ordered twice, and it took a month for the filter to arrive both times. But customer service always responds when I reach out.”
Hello Mindy,
We saw your message and we wanted to reach out.
We're sorry for the shipping delay of your order. The pandemic's impact on shipping has affected the speed of getting our stocks to the warehouses.
Thank you for your patience and understanding about the delay.
We checked the tracking info of your package and we're glad that it has been received.
Please send us a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
“I wasn’t notified that my order couldn’t be filled due to volume sold. I had to trace the product through your company for an answer to the delay. Communication, Communication would have been a better response to not being able to fulfill my order”
Hi Vickie,
We saw your message and we wanted to reach out.
Our apologies for shipping delay of your order. The pandemic's impact on shipping has affected the speed of getting our stocks to the warehouses.
We appreciate your feedback and rest assured that it will be forwarded to our team for improvement.
I have checked the tracking info of your order and we're glad that it has been received.
Please send us back a message in support@invigoratedwater.com if we can help in any other way.
Kindly,
Pam
Invigorated Water
Hi Beverly,
It is nice to hear that you are loving the pH RESTORE Glass Alkaline Water pitcher! Please feel free to send us a message in support@invigoratedwater.com if we can help with any questions or any concerns with your filter unit.
Thanks!
Kindly,
Pam
Invigorated Water
“Took well after expected date for the item to be available....when all you had to do was shove 4 filters in a box...Amazon had the item up for at least a month or 2 and you were still in preorder...and when recieved it said amazon on it. So please, why prey tell did I have to wait to order it from your site? As well, when you soak filters as stated, it is impossible to twist on 002 filter with silicone ring without ripping a filter to shreds.”
Hi Bryan.
We saw your message and we wanted to reach out.
We are very sorry for the delay in shipping your order and for the inconvenience it has caused. Rest assured that we are doing what we can to get orders to our customers as quickly possible amidst the pandemic's impact on shipping.
We're also sorry to hear of a difficulty in attaching the PH002 to the PH001. Here are some tips to help:
Please then ensure that the gasket is laying flat in the bottom of the PH001 filter.
Place the PH002 so that the four cut-outs of the PH001 line up with the protrusions of the PH002.
Push down and turn to the left.
Then please insert your PH001 filter into the reservoir and pull on the PH001 to make sure that it is sitting evenly all the way around in the reservoir.
We hope this has helped and please send us back a message in support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
