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Invoice2go Reviews

3.1 Rating 611 Reviews

52 %

of reviewers recommend Invoice2go

Company Reviews

3.1

Based on 611 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Email:

bdm@invoice2go.com

Location:

2317 Broadway St. 2nd Floor
Redwood City
94063

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very bad.They started diverting customer payments to their own payment structure and tried to get me to sign up to their payment system to recieve MY money.They claim I changed settings to allow them to do this which is absolute BS. Dodgy Dodgy Dodgy.”

Posted 6 years ago

“Old version was by far easier to use ..... it worked ... there was really no need to change ..... far too many bugs !!! Invoice 2go was a very simple invoicing package to use for all Maybe its time for Invoice to GO ..”

Posted 6 years ago

“New version so bad just hoping updates will make it better or I need to unsubscribe”

Posted 6 years ago

“The old one was so easy to use, because old one can edit Invoice design. The new vision so confusing and very difficult to use. Please kindly solve this problem, or else we wont renew it anymore.”

Posted 6 years ago

“I was a subscriber since 2010. The app was excellent. Since the upgrade, it is unusable. In process of getting refund. Switched to Xero. Do not buy this app. Even if they get it back up to speed, I wouldn't trust them. They used their clients as beta testers and jeopardized their livelihoods. Unethical.”

Posted 6 years ago

“Customer service is appalling. Update lost all my invoices and i still haven't heard back from customer support a month later. App has lost invoices that I am awaiting payment on (Kind of a big deal!) and assistance from the help desk has no answers. If you are an invoicing application that cant be trusted to store your invoices, its pretty much useless. Do not use this software for your business.”

Posted 6 years ago

“really loved previous version with exception it would not sync across devices. new version syncs but everything else is about 10 steps back. Really bad update. Pls fix”

Posted 6 years ago

“Unable to email invoices Latest update is a disaster Duplicates invoices Makes edits without you knowing. Customer service poor”

Posted 6 years ago

“WARNING Do not buy invoice2go. It is a nightmare. Does not synch. Does not have any of the functionality you would expect. Loads of features not working. Not in Safari, Chrome or anything else. Today I tried to delete a payment, even the smallest things are impossible. Only leaving this review to warn others, stay away!”

Invoice2go 1 star review on 12th July 2017

Posted 6 years ago

“New app is a mess , its like the have gone out of there way to make it impossible/awkward to do the simplest things .”

Posted 6 years ago

“Bad update, loved old version, bring it back”

Posted 6 years ago

“They DO NOT listen or look after their customers. App used to be brilliant. They updated June 2017 just beforw eofy. Screwed everyone around couldn't access info at the most crucial and stressful time of the year. Invoice2go's response was copy and pasted asnwers about how good the new app was. Not addressing issues or helping stuck customers. I'm now fighting with them over a refund for the remainder of the subscription. They app may have since improved again. But after the way they treated their customers with this, no way I'd trust them again.”

Posted 6 years ago

“What went wrong? Everything. As others have said, the update has rendered the app unusable. I've switched to an Aussie app called Rounded Accounting and it's more than a decent replacement. Amazing local customer service and you can set yourself up within minutes... Oh and the app WORKS. Thumbs up for them!”

Posted 6 years ago

“They have turned a good app into a disaster Can't start an inv' when you have no phone reception It doubles up orders and inv' App' shuts down when you are about to enter the last thing Entries don't show up straight away You used to be able to see what you were doing. Text is larger and you can't see as much. Inv' just disappear and if you don't remember them there gone! There are so many other issues which I'd summarise by just saying it's crazy hard to use what were you thinking, did they trial it and if they did who with? but to do a cataclysmic downgrade at the end of the financial year beggars belief. App wasn't perfect before but I learnt how to work around the minor problems, and I'd recommend it to every tradie I met, but now it's crazy hard to use, and forget intuitive. I used to like it as it was a bit like filling in a page in an Inv' book and you could see where you had to go next, now it's a jumbled up mess.”

Posted 6 years ago

“I've used it for two years.....since update I can't get into past invoices, now a couple days ago it stopped letting me create new invoices.....they created a mess!!!!”

Posted 6 years ago

“what ent wrong ? the update. Dont buy. One star is generous”

Posted 6 years ago

“New update is a shocker. Will no longer use”

Posted 6 years ago

“Spam emails sent to clients. Will be reporting it to POLICE”

Posted 6 years ago

“The new update rolled out is SHOCKING! Having spoken to them, they are fully aware that the new version has a lot of issues (especially with freezing and the inablility to locate, manage and input expenses). At no time have they bothered to write to customers acknowledging their on-going issues. I rely fully on this system to manage my business accounts - they have taken my new subscription money and then subsequently replaced what was a very good app with a piece of total rubbish that is not fit for purpose. Shocking service and shocking action from what was an impressive, easy to use bit of kit.”

Posted 6 years ago

“They ruined what was already great . Absolute train wreck now . What a shame . I'm going elsewhere now . Was so happy with it prior to the upgrade . Now it's total crap”

Posted 6 years ago

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Invoice2go is rated 3.1 based on 611 reviews