ipostparcels Reviews

1.6 Rating 2,499 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parcel was not delivered on the day it was meant to be delivered with no explanation for non delivery. The parcel went back to the depot and then was lost. I then asked for it to be delivered on the Saturday but this was refused. It was promised to be delivered on the Monday - it wasn't. It apparently was 'lost'. It was then promised for a morning delivery on the Tuesday but it was delivered at 6pm. The driver knocked on my door, left it on my doorstep without taking my signature which was mandatory. The sender of the parcel was so embarrassed by your lack of service the delivery charge was reimbursed to me.”

Helpful Report

Posted 10 years ago

“One of the worst COurier companies around, no sorry I mean The Worst. Not only did they take ages to collect my parcel from the vendor, but they just dumped it at my door and stated that they got a signature, which is a fraudulent statement, It was Sunday 13/01/2015 morning 0934 so stated on thier online confirmation form of dlivery , kindly provided by the vendor (emailed to me). However my mother was at home , the door bell works, the hand bell works and so does the door knocker, she was having her breakfast and no sound what so ever. I arrived home at 1000 to find the parcel on the door step , with a shocked mother to think someone walked down the drive and didnt make any attempt to make themselves known,dumped parcel and left. This is one courier company that will not be getting my recomendation to any one . Thanks Mike Darragh Parting Company”

Helpful Report

Posted 10 years ago

“Very poor. We requested and paid extra for an AM delivery of an urgent item required for a trade fair. The item eventually turned up after 5PM when the office was closed and it was too late to take this up to the fair. Would not use again.”

Helpful Report

Posted 10 years ago

“when parcel came it had been crushed and smashed on 1 side, laptop inside had a crack in the side and scratched despite being wrapped in its foam case covered in bubble wrap, would not recommend unless item is undamagable”

Helpful Report

Posted 10 years ago

“Terrible service, sent my item when customer received it the box was extremely damaged , looks as if someone jumped up and down on it, ripped apart and squashed. Then when I come to try make a claim for the damaged item they take 2 weeks to respond then say that 'due to the nature of the item being a breakable item we do not accept liability' and so they say even though I took out insurance on my item I am unable to claim but I would class any parcel I send to be fragile, I wouldn't class it as a breakable item but if they are going to treat parcels with such a lack of care any item inside would end up damaged, I am not pursuing legal action against them, AVOID!!!”

Helpful Report

Posted 10 years ago

“Avoid! Dreadful service, they never collected my parcel, they don't answer to emails and when you eventually get them on the phone, they say that the courier is on its way”

Helpful Report

Posted 10 years ago

“I'd give no stars but there's no option for that truly awful service in fact they weren't that good”

Helpful Report

Posted 10 years ago

“Dreadful Service.”

Helpful Report

Posted 10 years ago

“Next day delivery paid for on perishable items. The parcel was collected a day late and delivered three days after that - resulting in thoroughly perished goods.”

Helpful Report

Posted 10 years ago

“If you like being lied to, ignored and no way to contact the company if your parcel gets lost or not picked up use these”

Helpful Report

Posted 10 years ago

“Very poor communication . All emails send automated reply (which is a no reply email) stating they are dealing with query/ complaint. I have sent 20 plus emails, phone calls and a written letter regarding an undelivered parcel , but have had no communication from them. If anyone knows how I can claim money back I would appreciate it.”

Helpful Report

Posted 10 years ago

“ipost Parcels were due to deliver cornish pasties to my parents' address last Tuesday - the parcel turned up two days later thrown against the door. Pasties had to be thrown. Appalling service which reflected badly on the company who had sent them!”

Helpful Report

Posted 10 years ago

“I am in the industry and although the service is hit and miss the total lack of communication is their biggest down fall, my company spends more than £2000 a week sending shipments through UKmail, the time deliveries are a joke, their "1 hour" time slots are abysmal, and to make matters worse they make joking remarks on the website say "oops we seem to be running late" get your act together or you will be the next City Link”

Helpful Report

Posted 10 years ago

“It's most disgusting service I have ever used. Posted parcel for last 16 days now still parcel not delivered. There is no number to contact, people putting phone down on me on enquiry. Guys telling you all its a crap service, don't trust them. They charge me £50 and still no delivery. Pathetic!!!”

Helpful Report

Posted 10 years ago

“After doing a visit to a newly built retail store I drove home with the keys in my pocket. Uk Mail said they could have them there next day buy 9am which was a Saturday it was so important they got to the destination as it was the Grand Opening. I called Saturday morning 8am to make sure they was on route to be told the parcel (key) will be there Monday. I said it's not good enough I need to come and collect those keys and make the delivery some 240mile round trip myself "sorry sir" we don't know where your parcel is. Absolutely Fuming to top it all off its a premium rate number you costing God knows what to be on the phone for 15mins while they try and locate the parcel. Sorry sir we can't find your parcel we will call once it's been located. DONT DO IT USE ROYAL MAIL”

Helpful Report

Posted 10 years ago

“if you dont mind waiting over a week for next day delivery fine, if you dont mind being lied to fine, if you dont mind waiting in for five days after listening to there lies fine,if you dont mind operators switching you off because they dont know what to say then, go ahead book”

Helpful Report

Posted 10 years ago

“failed to pick parcel up from pickup point which we paid for was told your system down for pickups so we paid for 24 hour and got 48 hour but the rug was wrong size so its going back and another one being sent so hopefully better next time”

Helpful Report

Posted 10 years ago

“The driver had a face on him as if he was sucking on a lemon!!! as we are a hotel, he came through the front door, with other guests arriving for a wake, when asked could he please take it 20 ft to the back door, in a sullen, arrogant and bad mannered way stated he would not, and left the parcel!!!! the guest wanted to know what company, he represented, now no doubt about 100 people are saying how bad your drivers are!!!!!!”

Helpful Report

Posted 10 years ago

“This has got to be one of the worst companies I have ever come across!! Arranged a collection for a 8 am to 1 pm slot. Rang to confirm that morning and received message to say they were going to collect in the afternoon at 4 pm!! :\ Had I not have contacted them I would never have known that they intended to collect in the afternoon 2/3 hours later. Spent most of the morning trying to speak to someone to clarify situation with no luck and had various characters from their 'customer services'! blatently lie to me! They may appear a little cheaper than other companies but that is exactly what they are cheap but unfortunately not cheerful! A bunch of cowboys who quite frankly wouldn't know what customer service was if it came up and slapped them in the face!! AVOID THIS SHOWER AT ALL COSTS!!!!!!!! :( They deserve no stars but unfortunately had to give one to submit this review/warning!”

Helpful Report

Posted 10 years ago

“Parcel was booked on Monday 15th of December to be collected on Tuesday 16th of December and be sent on a next day service. Monday 22nd of December after numerous phone calls i had to Drive across town to meet a Driver to hand him my parcel. The parcel was delivered on Monday 5th of January 3 weeks after booking. I don't think this qualifies as a next day delivery!”

Helpful Report

Posted 10 years ago

ipostparcels is rated 1.6 based on 2,499 reviews