ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,501 Reviews

0 %

of reviewers recommend ipostparcels

Company Reviews

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1.6

Based on 2,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“I organised a parcel to be picked up from an address and delivered to me. I paid the extra for an afternoon delivery, yet they picked it up in the morning which caused problems, and frantic messages. I was notified that the parcel would be delivered to me between certain times, yet there was a delay of several hours until it arrived. Also, I understand that your service is not for fragile items, but your delivery guys (who were nice and polite) seemed to generally handle all the parcels (when they were trying to find mine) is a rather careless and disrespectful way. Unfortunately, it did not inspire me to use your service.”

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Posted 11 years ago

“This item was 48 hurs delivery, should be delivered on Friday i received 3 days later”

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Posted 11 years ago

“Unfortunately I feel you have let yourself down, parcel was marked, (NEXT DAY) despite this It did not arrive , I telephoned an advisor the day it should have arrived and according to him, there was no status on this parcel at all , not even as being picked up the day before. So a parcel that should have been here on the Friday, did not arrive until the Monday due to the weekend, and now you would like my feedback. Spend more time concentrating on job in hand and worry less about reviews.”

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Posted 11 years ago

“Delivered in 48 hours? Prefer SAME DAY OR NEXT DAY DELIVERY!”

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Posted 11 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 11 years ago

“The parcel showed as having a delivery slot on Monday morning. It was showing as delayed all day & then wasn't delivered until the Tuesday. An explanation or up to date tracking would have been an improvement. Generally a good service though.”

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Posted 11 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 11 years ago

“Left at the wrong address when I had arranged for it to be left for me in a convenient place. Only found out when the person who signed for it called me to tell me and then a later message from ipost.”

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Posted 11 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 11 years ago

“Really bad service stayed in all day from work expected delivery between 3.45 and 4.45. Ended up being 7pm and they still tried to deliver next door.”

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Posted 11 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 11 years ago

“The parcel should have been delivered on 23rd June when we queried this on 24th June we were sent a Manage My Delivery email stating that it had been delivered on 23rd June at 14.10 and signed for by Tully, we questioned Mr Tully where the parcel was and he stated he had not signed for any packages on 23rd June, we showed him the email and he was adamant he had not signed for the package. Twenty minutes later at 13.45 on 24th June we received another delivery of packages by UKMail which nobody signed for because everyone was on their lunch break, when we checked the packages we came across the package that was supposed to have been delivered yesterday on 23rd June and signed for by Mr Tully. This issue has made us extremely angry because the delivery driver is obviously falsifying his documentation.”

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Posted 11 years ago

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Posted 11 years ago

“It wasn't delivered!”

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Posted 11 years ago

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Posted 11 years ago

“The parcel which was portale Dental unit came broken ,Fortunately still working because i needed IT immidately ,but plastic coverage is broken into pieces .When I got it box looked all crumpled and when I opened it unit was broken inside.”

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Posted 11 years ago

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Posted 11 years ago

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Posted 11 years ago

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Posted 11 years ago

“The final collectin and delivery were first class and went extremely well. However, the pick up was 3 days late and as a result meant the weekend was included and the next day delivery became a 5 day delivery service. Driver 1 couldn't find the address - didn't bother to ask anyone or telephone , and just returned to the depot. One day lost. Driver 2 said there was no access and that it was locked. There are 2 entrances. The gate was unlocked to one. The other entrance is a vehicular lane. Again obviously the driver didn' t try to ask any neighbour or telephone. Again he returned empty handed to the depot. 3 more days lost. When requesting the online order, there is in fact nowhere to write direction details on how to get to the collection or delivery sites.”

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Posted 11 years ago

“Paid extra to have parcel collected on Wednesday morning there was no show so they waited in all day still no show. I called the help line that evening to be put in a que for 36 minutes being played the most awful nosie and costing me even more money!. When someone did answer they told me someone from the collection centre in that area would give me a call back that evening to let me know why no collection!?, again no call back that evening had to wait till 12 noon the following day to which the reply was we are not sure why this has happened we will send someone round today (Thursday). They finialy collected it and I received an email the following morning telling me the parcel would be delivered that day so I waited in only to find AGAIN a no show. Eventually it got delivered on the Monday afternoon a full 4 days late!?. I'm shocked at how bad the service was from such a big well know company which I thought I could trust! Will definitely NOT recommend or use again, I might as well spent the extra and used the pro couriers UPS and had it delivered on the times I paid for as by the time I'd paid your prices and spent all the time queuing on the phone it's most probably cost me the same.”

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Posted 11 years ago

Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please check your registered email address for a formal response.

Posted 11 years ago

“The item was damaged, the door bell wasn't rung & the packet was left out side my door even though I had asked for it to be left with a neighbour if I was not in. Very poor standard of service.”

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Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 11 years ago

“I paid for next day delivery and it took a week instead, so not very impressed.”

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Posted 11 years ago

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Posted 11 years ago

“Never collected on they day the email and text said and because of that the parcel that should of been delivered Friday got delivered Monday even tho I paid for 24hr also they never contacted me when they never collected I had to get in touch with them the least I expected was a call saying sorry or a part refund as I wasn't getting 24hr delivery will never use again”

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Posted 11 years ago

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Posted 11 years ago

“Collection of the parcel was good, but delivery was poor. The parcel should have been delivered Saturday, but was delivered Monday. I received a message telling me the parcel would be delivered between 10am and 11am. I waited in all day for the parcel to arrive, but unknown to me and without a delivery note had been delivered neighbor.”

Helpful Report

Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 11 years ago

“I purchased the item and it was sent using a Saturday delivery (I have proof of this) as the item was for Fathers day and sadly the item was delayed for no apparent reason and then it was shipped on the Monday. I was extremely disappointed not to have my item in time for fathers day even though the sender did everything they possibly could and it was Ipostparcels.com problem. I tried numerous times on Saturday morning to call the branch where the item was said to be but to no avail. I got no answer and I called continuously from around 9am and gave up around 12 midday. No a happy customer at all!”

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Posted 11 years ago

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Posted 11 years ago

“Item was left just inside main communal door. We were away and had to ask a friend to travel to collect it and put it into our flat as we were away. This item could easily have been lost/stolen if we had not taken this action.”

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Posted 11 years ago

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Posted 11 years ago

“Not very happy parcel was not collected on the day it was due to. No reply to my complaint about it either. Don't think I will be using your company again now.”

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Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 11 years ago

ipostparcels is rated 1.6 based on 2,501 reviews