Name: ipostparcels
Rating: 1.55

“Unfortunately a very, very poor service received. The delivery driver arrived at my door and ring the door bell waiting for an estimated 10/15 seconds before signing for the parcel himself in my name. (Fraudulently signing for the parcel as the recipient had to confirm receipt of the parcel in good condition) As no one could come to the door quick enough for him, he walked to the side of the house and decided to throw the parcel over a trailer (Used to secure the footpath down the side of the house) which landed on to the concrete pathway the otherwise of the trailer. The parcel contained a new replacement side window for my car! The explosion from the glass hitting the ground brought my elderly mother running out of the house to see what had happened by which time the driver had returned to his van and after waving at my mother, he made a rapid exit from the property obviously knowing what he had just done! The cleaning up of broken glass has taken a huge amount of time to do and I am still without a replacement window! Why didn't the delivery driver just carefully place the parcel to the side of the property? Why through it over a trailer on to a concrete surface? And just to confirm all of this, I have it all captured and recorded on the security cctv camera! Terrible service!”

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Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 11 years ago

“Did not knock just left Item also time left appears wrong”

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Posted 11 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 11 years ago

“Paid for next day delivery received it 3 days later. Was a constant delay on my parcel. One being the delivery van had broken down. I'm sure they have more than one van. I understand these things happen but when you pay for next day delivery you expect it to come as you have paid the extra for that service.”

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Posted 11 years ago

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Posted 11 years ago

“I would have given it 'very good' except that the delivery was at 7am - it got me out of bed!”

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Posted 11 years ago

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Posted 11 years ago

“The parcel was delivered to the wrong address. Even though this wasn't your fault as the sender sent the wrong address I can't mark it as good or very good when I had to go around my entire street to find my parcel, therefore not marking you as poor either as it wasn't your fault. I did like the fact however you could track the journey of your parcel and amend delivery options up until delivery of parcel. This is smart.”

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Posted 11 years ago

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Posted 11 years ago

“Took a day of work to receive parcel which never arrived. When I rang your office all I got was ( Driver could not find you so we'll deliver it again tomorrow I'm sure if you had to pay me for my time of work, you'd try a little bit harder to deliver when you said you would”

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Posted 11 years ago

“Confusion over collection date and asked to leave in green house it wasn't was left on back yard.”

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Posted 11 years ago

“Was good service from what i remember”

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Posted 11 years ago

“Arrived home to find my delivery/parcel in the back garden, obviously thrown/dropped over the 6' high fence. Received a notification email just after 19:00 last night saying "Your parcel will be delivered between 09:24-10:24 today". The receipt of this email was some 9 or so hours after the stated time of delivery. Totally useless information. Fortunately the parcel was undamaged and had not been stolen from my back garden. As it was stated on the parcel "signature mandatory" I was very surprised to find the parcel in my back garden.”

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Posted 11 years ago

“Rubbish, posted on the 9th should have been delivered 72 hours later on the12th, actually arrived on the 18th. Called the ''help'' desk several times - useless. Said they couldnt locate the parcel, didnt have a clue where it was.”

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Posted 11 years ago

“1. Took a while secure the service. 2. Paid for a next day service but guidance did not make it clear that 'next day' meant workin days only. So the package that was picked up on Friday could not be delivered until Monday. 3. Sadly although notified of delivery time and took time off to be at home to receive the parcel it did not arrive at the time specified. Nor did it arrive at the revised time . 4. Called to re arrange delivery to my wife's work but delivery didn't happen but it did arrive at my home address around 1900 on the Wednesday - 3 days after collection .. Not really 'next day' service guys. 5 so pretty disappointed on this occasion, John R”

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Posted 11 years ago

“So glad you got it to me quickly, but was surprised to find my parcel sitting in front of my door when I got home. I live in a busy building in East London so had to disagree with the description of my corridor as the "porch" which you driver decided was the "safe place" to leave my parcel.”

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Posted 11 years ago

“Thumbs up”

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Posted 11 years ago

“Three phone calls later I am still waiting for my parcel to be delivered to the correct address.”

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Posted 11 years ago

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Posted 11 years ago

“I have still not received my order. I'm contacting the customer services, as the online details state they have left in my porch, I DONT HAVE A PORCH. Paid extra for 2 day delivery and still waiting for a response on the whereabouts of my goods.!!!!!!!!!!”

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Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 11 years ago

“The parcel was well packaged but had been badly handled and was broken on arrival rendering the product useless”

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Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 11 years ago

“Driver arrived 1 hour early. Driver did not knock on door. Driver left parcel in non-secure porch. Luckily I was in and was able to retrieve parcel from porch.”

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Posted 11 years ago

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Posted 11 years ago

“I was told my parcel was not out for delivery when calling the call centre . So, I left my home. I then received an email to say my parcel was on its way. Returned home, waited all afternoon. Look online, see that it has been delivered to a wrong address. Horrendous”

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Posted 11 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. Please check your registered email address for a formal response.

Posted 11 years ago

“Hello, Re: The Solvent Specialists Ltd: Shipment # 100000075 for Order # 100000167 I just received my order promptly. However I received a 500ML bottle and not the 2.5 Litre of solvent as ordered and charged. Grateful if you could send me the 2.5 bottle or reimburse me the difference between the two sizes? I've had no correspondence from The Solvent Specialist - there phone line is also not working. Not good. Jonathan”

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Posted 11 years ago

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Posted 11 years ago

“Item was delivered damaged.”

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Posted 11 years ago

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Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

ipostparcels Reviews