Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.73

4.7 Rating 984 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

Write Your review

Tell us how Isle Blue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Isle Blue 5 star review on 15th July 2025

Rosanna

Isle Blue 5 star review on 26th June 2025

Leann

591

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do have a negative feedback to make about our stay.”

Helpful Report

Posted 3 years ago

Good day Celine, We understand you have concerns regarding the seaweed issue in front of the resort. We will look into it. Thank you for bringing this to our attention.

Posted 3 years ago

“We did not get any help to get COVID-19 test on Saturday and really disappointed and only the Butler was able to find a local doctor to comet over and he didn’t accept credit or debit card and had to go thru the trouble to find cash”

Helpful Report

Posted 3 years ago

“The Villa was amazing, although on the less desirable side of the island. We never saw the housekeeper....that part was disappointing”

Helpful Report

Posted 4 years ago

Good day Christina, Thank you for sharing your comments. We are looking into the housekeeper issue and await the property manager's response. We will follow up with you once we have a response. We hope to welcome you back to villa Rosa in the future.

Posted 3 years ago

“Isle Blue was very difficult to get a hold of, but Sue was great to work with once I was connected to her. Nice user-friendly website.”

Helpful Report

Posted 4 years ago

Good day Trina, We are delighted to hear that you enjoyed your stay at villa Christina. We wish to personally apologize for any delays in communicating with our company while we deal with historic demand and requests. Our apologies. We hope to welcome you back to any of our 5000 villas in the future.

Posted 4 years ago

“We booked a house, put down a deposit and then were told that the owner decided he did not want to rent Tuesday to Tuesday. We were very disappointed, but Isle Blue helped us find another house (which we loved) and gave us a discount - though we ended up spending much more! We specifically asked if the beach was swimmable and were told it was, but it was not. It will be in a few weeks but not for the time that we were renting. That was disappointing. The concierge was very helpful. Booked our chef who was great. Communication with the staff locally was not great, however. They could have coordinated better.”

Helpful Report

Posted 4 years ago

“Customer service could be better. I had to reach out a month ahead of our trip to get information, I had to ask questions about covid requirements. When I originally booked, I specifically asked if the master bedroom would be available as I had seen mention that it wasn't in a review and was assured it was. We got there and were told it was not. The excursion information I got from our concierge came to me in small increments and unorganized until the day or so before we left. Due to a ban on alcohol on the island, she had suggested we buy duty free alcohol on the plane, but once in-flight I was informed they are not allowed to sell that right now, something I would think the concierge should have known. Our concierge contact on the island was amazing and helpful and responsive, but she's not affiliated with Isle Blue. Overall, the trip worked out, your staff seemed friendly, and we got the planning and information we needed, but as a company that bills itself as luxury villa rentals, I would think that customer service would be a bit better.”

Helpful Report

Posted 4 years ago

“We were a little disappointed in the fact that while we were negotiating our stay in Bristol Bliss for 3 weeks that the villa got rented to another party right in the middle of our stay. We had to pack up and move to another villa which wasted 2 days on either side of our stay.”

Helpful Report

Posted 4 years ago

“My final payment is due on April 21, and I don't want to be held in default if I don't or can't pay due to this pandemic. Please clarify, will the final balance be postponed for my July trip or is it still due a normal? Only a 3 because I NEED ANSWERS.”

Helpful Report

Posted 5 years ago

“It is really between acceptable and poor. Picture we saw was misleading. Eleven people could not fit on beach.we had to carry chairs to beach and back. No umbrellas. House. One towel per person for the day. No bar soap or Kleenex, no wastebaskets,we asked for them. We had to ask for more toilet paper. Living room was unbearable the heat was beyond. Kitchen Freezer did not work. Had to be Fixed. Electrical in kitchen was very dangerous . It was giving people shocks.We had a lot children, extremely dangerous. We were told restaurants and food stores were fifteen to twenty minutes away. Far from the truth. Beaches had no chairs or umbrellas .Beaches were twenty five minutes away and we had to go back to house to make lunch since There was not food sold on beach. We were very disappointed with this vacation.We should not have been miss lead. It is not the way to get keep guests. We are a patient group of people but this was outrages. The price we payed for this house was totally ridiculous.”

Helpful Report

Posted 5 years ago

“good service and courteous staff. Lisa understood what we wanted but we didn’t understand from her or from website that condo was on 3 levels which is very tiring especially with children .”

Helpful Report

Posted 5 years ago

“Thank you for finding us a lovely vacation spot. You answered questions fairly promptly and we had a lot of them. We were told we would have vip service at airport that no one knew in Turks and Caicos knew anything about. That rwas the only isle blue “kink”.”

Helpful Report

Posted 5 years ago

“Having rented properties in France and the US, I was surprised that we did not receive a welcome basket. In the past, we have received complimentary fruit baskets and some water and a bottle of wine. At no stage during the tenancy did you make contact to see whether we were enjoying our stay.”

Helpful Report

Posted 6 years ago

Dear Fiona, Thank you for your comments. They are quite helpful to us to ensure that the vacation homes we offer meet the expectations of our guests. We normally do contact our guests during their stay but we may have missed the mark on this occasion by being unable to connect with you. We are terribly sorry. We do hope that you provide our company another opportunity in the future.

Posted 6 years ago

“This question is in debate, overall the experience was neutral at best and copacetic at worst.”

Helpful Report

Posted 7 years ago

Isle Blue is rated 4.7 based on 984 reviews