ISS Automotive Solutions Reviews

Name: ISS Automotive Solutions
Address: 9817 233rd Ave E Suite C, Bonney Lake, Washington
Rating: 4.84

4.8 Rating 3,635 Reviews

97 %

of reviewers recommend ISS Automotive Solutions

4.8

Based on 3,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ISS Automotive Solutions:

ISS Automotive has a passion for helping our customers solve the complex lifecycle challenges inherent in long-term vehicle service parts. With a focus on electronic and mechatronic components, our team offers multiple solutions to our customers, tailored to their specific needs. These solutions include component remanufacturing, contract manufacturing and aftermarket product line supplementation.

Founded in 1949, we have been distributing and remanufacturing electronic and mechatronic components for top automotive, off-highway, heavy-duty and commercial vehicle suppliers for 70 years. Our extensive knowledge of vehicle electronic and mechatronic components, combined with our engineering, project management and global sourcing capabilities, make us an ideal partner to help our customers solve their difficult lifecycle related service parts problems.

ISS Automotive Solutions 5 star review on 8th September 2025

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 2003 Chevy Silverado digital HVAC controller thinking that it was possibly refurbished like the instrument cluster I just bought from you. I was trying to be a loyal consumer cause I felt like the service was good on that. Nowhere on your website does it say the HVAC part is a Dorman least not currently so played me for a fool on this one and I paid about $70 more than I would’ve paid on Amazon for the exact same product total rip off.”

Helpful Report

Posted 8 months ago

“Stated would ship in 2-3 days. Took nearly 3 weeks. No one called, I had to myself. Because it took so long to receive, my mileage was off by +1000 miles Also didn’t the dash I got has an incredibly excessive amount of idle hours. My Tahoe did not. So it doesn’t accurately reflect the correct hours.”

Helpful Report

Posted 8 months ago

“I never received it nor my money back i would give you zero stars but that's not an option”

Helpful Report

Posted 9 months ago

“Compre un tablero para mi ford f-150 2004,me lo mandaron rayado y quebrado , en muy malas condiciones, cuando les llamé para decirles en que condiciones lo recibí, solo me dijo dijeron que si lo quería regresar no había problema. Lo regresé, pero del precio que había pagado me robaron $60 dolares, para mí fue muy mala experiencia.”

Helpful Report

Posted 9 months ago

“Problem did not get resolved , waste of time and money ,”

Helpful Report

Posted 9 months ago

“The Cluster was ok, it is the Fuel Sender is not working”

Helpful Report

Posted 10 months ago

“Got a defective cluster. Oil pressure gage says 80 psi. Called customer service. They told me to unplug it and wait. then to turn on ignition. on first position plug and drive for 15 miles. Did it twice... did not work!”

Helpful Report

Posted 1 year ago

“Cluster was returned twice. First time it was dead and didn't work at all. The second time the wait to start lamp was inop causing a P0381 code. It was returned to me and still didnt work. The turn around time was not as advertised and The shipping cost to ship it back also added to the situation. Communication via email took 2 days to get a response. I won't be using this business again.”

Helpful Report

Posted 1 year ago

“I sent the instrument panel out of my ford 2000 f 150 because the odometer was not working. It cost me $40 to ship and $160 for you to repair it. You told me you did not know how to fix it and refunded $90. to me. So it cost me $100. for nothing. I saw later that you mainly work on GM products. If you don't know how to fix fords why did you take the job. I can't find a replacement that dose not need to be reprogramed so I can seeno way that I can sell the truck.”

Helpful Report

Posted 1 year ago

“A 20% restocking fee is rediculous. Will not be purchasing anything from this company in the future.”

Helpful Report

Posted 1 year ago

“Not good! Sent my old unit off to be rebuilt they said it was tested and is good. They sent it back and it still doesn't work. So brought truck to a dealer they tested it and told me it was junk. So I send an email to support and 2 weeks no answer. Just want my money back the dealership put one in and programed it works fine. NOW thanks but no thanks.”

Helpful Report

Posted 1 year ago

“Run, don’t walk run away from this company. God forbid you order a part you ended up not needing, they want your arm and a leg to put a 1 pound box back on the shelf, not including the $17 to send it back to them. I could see a small fee for restocking but it was like $35-40 for a $150 part. I just as soon keep it and resell it.”

Helpful Report

Posted 1 year ago

“I have bought two and neither one have worked properly”

Helpful Report

Posted 1 year ago

“I recently purchased the Smart Phone Interrogation Carplay for my 2014 Cadillac CTS which is apart of the compatible cars list. I followed video and manual instructions provided and my car got connected but it was ONLY wired. With wired I wasn’t even able to hear audio when I played my music. I then tried wireless which I had a hard time trying to get to for something that’s supposed to level 4 medium installation. When I finally reached wireless my screen stopped working every time I would connect to the CarPlay. I’ve reached out to support and they just sent me to the tech support who by the way is not available!”

Helpful Report

Posted 1 year ago

“Needed to return an item and have been waiting for a month for the return money after they sent me an email saying I have been “refunded” and was told that it could take “several days to receive the funds” 2 weeks later, still nothing.”

Helpful Report

Posted 1 year ago

“Ordered April 16 got in but volume would not work so sent in my radio got back it was security locked had to send back got back now the volume will not go down like the first one. I just want my money back!”

Helpful Report

Posted 1 year ago

“I was not pleased with the HVAC controller I recieved. My understanding is that ISS either produce or reman their products. Instead I received a Doreman HVAC controller. Doreman makes a terrible product. I've gone through two of their controllers in the last three years. My first controller lasted about a year, and my second controller has had issues since I replaced it. Doreman refused to replace the controller a second time after warrantying the first controller. The factory HVAC controller is no longer available, so I was really excited when I found what I thought was another option. I would not have wasted my money had I known what product was being sold. I feel like I was deceived by false advertisement. I looked multiply times and could not find any information indicating that they sold Doreman products. When I went to return the product, I had to pay for return shipping and a restocking fee. ISS did reduce the restocking fee but I still lost money. I know options are limited for these controllers, but I'd recommend looking elsewhere.”

Helpful Report

Posted 1 year ago

“Bought TRQ L and R headlight assemblies for my 1997 K1500 Suburban. Bolt holes do not line up. No good. Would not recommend purchasing thisproduct.”

Helpful Report

Posted 1 year ago

David, we didn't sell you a headlight assembly. We sold you a cluster. I think you mixed up our company with another company.

Posted 1 year ago

“Sent the exact same cluster that I ordered now they are saying it’s not. It is identical!!!”

Helpful Report

Posted 1 year ago

“You said it wasn't my screen but i sent it to another company and they fixed it and said it was the screen. Wasted my money and time sending it to you.”

Helpful Report

Posted 1 year ago

ISS Automotive Solutions is rated 4.8 based on 3,635 reviews