ISS Automotive Solutions Reviews

Name: ISS Automotive Solutions
Address: 9817 233rd Ave E Suite C, Bonney Lake, Washington
Rating: 4.84

4.8 Rating 3,635 Reviews

97 %

of reviewers recommend ISS Automotive Solutions

4.8

Based on 3,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ISS Automotive Solutions:

ISS Automotive has a passion for helping our customers solve the complex lifecycle challenges inherent in long-term vehicle service parts. With a focus on electronic and mechatronic components, our team offers multiple solutions to our customers, tailored to their specific needs. These solutions include component remanufacturing, contract manufacturing and aftermarket product line supplementation.

Founded in 1949, we have been distributing and remanufacturing electronic and mechatronic components for top automotive, off-highway, heavy-duty and commercial vehicle suppliers for 70 years. Our extensive knowledge of vehicle electronic and mechatronic components, combined with our engineering, project management and global sourcing capabilities, make us an ideal partner to help our customers solve their difficult lifecycle related service parts problems.

ISS Automotive Solutions 5 star review on 8th September 2025

195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought i ordered a instrument gauge cluster for my 2004 Chevrolet Silverado but it was only a white screen that goes inside the cluster housing. I asked for a return but my request was not answered at all! Damn this bs sucks!”

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Posted 1 month ago

“Will never use your company again !!! Telling everyone I can to NOT use your services and Go to the dealer Better service, longer warranty, and a product that works!! Not you !!!”

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Posted 1 month ago

“I've used this company several times and routinely reccomend them to customers. Typically everything works fine. It's when things don't that you see the true company. We sent in a Jeep cluster for repair. When we got it back it wouldn't light up or anything and the wipers would just start running. We sent it back to them a second time and there was no change when returned. There is absolutely zero chance they wouldn't know this during testing. Trying to call is a joke, and while the people responding to emails are nice enough, the techs give them little to no information and this results in not having any idea what they claim the condition of the cluster was. We went and ordered an old used cluster just to make sure it wasn't the jeep that was the problem and the cluster works as it should. This company claims to repair, but I am starting to believe all they do is swap out the stepper motors and lights and maybe the faces for decoration. With their absolutely abysmal customer service there is no way to know. Like I wrote, it's how a company deals with the difficult things that shows their true colors. If all you have is a GM cluster with the ubiquitous stepper motor problem this place is fine. If you have a cluster that has some other problem, go elsewhere.”

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Posted 1 month ago

“I sent my dashboard control panel to be repaired. It was late in being returned and it still has the same problems. I filed a complaint with the Better Busines Bureau and the companies response was they made the repairs. I would not recommend this company. There customer service and repairs are abhorent.”

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Posted 2 months ago

“The company stills owns me over $321.00 With no call Back or email answers Don’t do any. Business with ISS .”

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Posted 2 months ago

“Dealing with wrong program my cluster since end of August 2025”

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Posted 2 months ago

“Second Cluster I’ve received wrong. Now they won’t answer my emails. Still waiting. First one had park assist fault my car doesn’t have park assist. Returned it after receiving second one. Same fault park assist plus service body and service traction control. I connected my scanner. These faults don’t exist. I run my own service shop so I’m not just an average user. I’ve wrenched on cars for 45 years.”

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Posted 2 months ago

“Purchased August 24, 2025. Still does not work. Contacted Customer Service and still waiting for responce October 01, 2025.”

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Posted 3 months ago

“dash repair lasted 5 miles your people blame it on other truck problems even when i said i had 2 of the same trucks and took parts out of other truck to confirm problem. went to junk yard bought another dash this one is still working.”

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Posted 3 months ago

“29 year Master Technican. sent CUSTOMERS cluster in for repair. get cluster back. cluster works 2 days. cluster intermittent failure returns. send cluster back in. ISS has had for a week now. no answer. no cluster. dont bother calling they wont answer. do not use this website for anything.”

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Posted 4 months ago

“PLEASE note that I bought a closter for a 2006 ford -f 150 it has many problems and ISS does not repond by phone or Email. NO ANWER”

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Posted 4 months ago

“I installed the cluster as soon as I received it and discovered the right directional light was not working ,I immediately sent a email because the mentioned they were short staffed ,waited a few days no response, left a message waited a few more days no response, so left another message and never hear back its been about 3 weeks still waiting ,”

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Posted 4 months ago

“The service is horrible at this place. The return emails are never and on the phone. It’s almost impossible. Wish I never would’ve bought the part from here..”

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Posted 4 months ago

“Odometer did not work correctly when I recvieved it the first time. Sent it back to be repaired and when I recived it the second time the tech, speedometer, and all the gages did not work. Had to take it to different repair shop. Found out it is ruined and we are locating a used one to repalce it. Do not use ISS!!!”

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Posted 4 months ago

“Absolutely do not recommend. If you have an issue with your order like I did, good luck getting in contact with them. Ordered a gauge cluster for $312 just for it to show the wrong mileage. Can’t call them, can’t email them, so I messaged them on Facebook. As a business owner myself that’s pretty unprofessional in my opinion. Said they send me a new cluster with correct mileage, that was 4 days ago and still hasn’t even shipped. This morning I got in my truck, about a week of having the gauge cluster in my truck, and it doesn’t show my odometer at all anymore. I’m 16 and trying to restore my truck, and they just scammed me out of $312, I’ll probably never get that back.”

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Posted 4 months ago

“Received product as ordered, but delivery was very slow and impossible to contact company with additional questions. No phone contact no email contact. Very poor customer service.”

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Posted 4 months ago

“I ordered a replacement cadillac head unit/car play conversion kit. I was shipped a hot mess of wires and a missing port in the head unit itself. I am currently in the process of attempting to contact the company to make a return as their policy states returns must start with getting in contact with them. I have made 4 phone calls and 4 emails, all of which were responded to with automated responses that they are short staffed and will be in contact with me soon. 5 days later I have gotten nothing back from ISS Automotive, and will be out about $1,000. Slow shipping, little to zero instruction, a mess of a package, no response from anyone, and no refund. Will never buy anything from here again.”

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Posted 4 months ago

“Very Unhappy with Service. Have management feel free to call”

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Posted 7 months ago

“ISS sold me a Cadillac CUE unit with the Fan and On buttons circuited together. The fan blew at highest speed constantly and there was no way to turn it off. The Cadillac tech confirmed it.”

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Posted 7 months ago

“Well I sent in a cluster from my 2012 ford f150, only to be told they cant fix it and they charged me $65.00 for telling me that. Think it is a scam to make $65.00.”

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Posted 7 months ago

ISS Automotive Solutions is rated 4.8 based on 3,635 reviews