ISS Automotive Solutions Reviews

Name: ISS Automotive Solutions
Address: 9817 233rd Ave E Suite C, Bonney Lake, Washington
Rating: 4.88

4.9 Rating 2,529 Reviews

98 %

of reviewers recommend ISS Automotive Solutions

4.9

Based on 2,529 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About ISS Automotive Solutions:

ISS Automotive has a passion for helping our customers solve the complex lifecycle challenges inherent in long-term vehicle service parts. With a focus on electronic and mechatronic components, our team offers multiple solutions to our customers, tailored to their specific needs. These solutions include component remanufacturing, contract manufacturing and aftermarket product line supplementation.

Founded in 1949, we have been distributing and remanufacturing electronic and mechatronic components for top automotive, off-highway, heavy-duty and commercial vehicle suppliers for 70 years. Our extensive knowledge of vehicle electronic and mechatronic components, combined with our engineering, project management and global sourcing capabilities, make us an ideal partner to help our customers solve their difficult lifecycle related service parts problems.

ISS Automotive Solutions 5 star review on 25th April 2024

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took forever to get both clusters, was told both clusters were to be delivered on one day and they weren’t. Had to make two phone calls to get mileage right due to the vehicle constantly being on the move. one of them came out of the box defective and I’ve been bombarded with emails about being charged for cores. The first email came BEFORE I had the second cluster in my possession. It just hasn’t been an easy transaction. There’s been phone calls and emails flying back and forth. I’m just meh towards the whole thing.”

Helpful Report

Posted 4 months ago

“I purchased a "rebuilt" instrument cluster for my 2006 F-150. Got it within a few days, installed and found that 1 of the gauges was not aligned properly. The voltage needle pegs to the right when I turn on my truck and in the off position, it is pointed up. ISS sent me a different one to replace that one. After installing the new one, 2 of the gauges was off. Engine temp and voltage gauge was both off. Just to be sure, I put the original one in and all gauges was correct. The only issue with the original one was the LCD screen didn't provide the milage anymore. So I really didn't want to mess with doing this all over again so I took the 1 with the 1 temp gauge and sent the others back. I would of thought these had been tested thoroughly.”

Helpful Report

Posted 5 months ago

“Shift commander does not cure the problem of throttle hesitation at its source, the slow reaction of the throttle from pedal input. What it does is give the ECU a false input as though throttle is depressed further than it is. It does not cure quick throttle input hesitation.”

Helpful Report

Posted 9 months ago

Hi Larry, it might depend on the vehicle. Sorry you didn't see a change. The first few moments are safety and no device will be able to override, but the mapping will change RPM to position in the pedal. Its not so much a false input as it is remapping the throttle position and sending different dignal. That is how it works to map the curve. You can see these curves on our site. Take notice that the first part of the curve remains generally the same. But for some vehicles it really helps the jerking from pedal. We see this a lot in Toyota. Feel free to send back if you don't like the device for your specific vehicle.

Posted 9 months ago

“Item received was already opened, looked to have been used already.”

Helpful Report

Posted 9 months ago

“Shipping was ok. Paid extra to get it 3-5 days later. Product was not fully functional. After speaking to customer service, decided to troubleshoot the product myself. Still haven't had the time and money to do that. We will see how it goes later”

Helpful Report

Posted 10 months ago

“I purchased the shift power throttle response controller in hopes to minimize or reduce the accelerator lag on my Jeep wrangler. Unfortunately the controller did not do this. The controller actually causes the vehicle to accelerate too much causing burn outs extremely easy, even on the lowest setting with dynamic setting on exponential. I now do not use the controller, pretty much a waste of money.”

Helpful Report

Posted 1 year ago

Hi Jacob, something doesn't seem to be working correctly. Can you please reach out to our team? We can also connect you directly with ShiftPower team in order to help understand what is happening. I get that you left a 2 star review, but it is worth looking at what is happening. Please email us so that we can help you at support@issautomotive.com

Posted 1 year ago

“I get one and a oil gage is not working”

Helpful Report

Posted 2 years ago

“I received a rebuilt H2 Hummer cluster, The cluster frame and back are dirty, the dial face red lines are faded to light orange to nothing. The dial face also had several pencil lines near pointer ends. I cleaned the outside edges of the dirty white frame with Windex on Q-tips. I purchased a new cluster dial face and new pointers at a cost of $169.97, Then carefully removed lens, pointers and dial face, I installed new dial face and pointers. I requested help because the cluster pointers I installed are most likely not in the proper positions, Plus I explained the condition of this rebuilt cluster received, I was told it should have never been sent like this. My original cluster is bright and clean with only 9977 miles on it, It was returned as a core, I did not inspect the rebuilt cluster before returning mine as I had to go into the hospital for surgery. When I contacted about rebuilt cluster condition, the lady was nice and said they would send me a box with a prepaid label to return rebuilt cluster for exchange or ?. The box arrived UPS smashed almost 1/2 flat, The box was too small for a H2 cluster. I returned the box Priority mail at my expense. I was told my original perfectly clean cluster was sold, My cluster was as new except two stepper motors went bad, My hummer does not have a sun roof and never left outside with windows open. The lens was scratch free, The dial face was crisp and clear with No fading. and the white frame was snow white ,Not yellowish like this old rebuilt cluster. I was told later that I should have sent my cluster in for service, but when I called and inquired ? I was told I would receive a nice clean guaranteed rebuilt cluster and I needed to send my cluster in as a core. Big Mistake .”

Helpful Report

Posted 2 years ago

ISS Automotive Solutions is rated 4.9 based on 2,529 reviews