I'm writing this review only after I have tried 3 rebuilt clusters from ISS. I will start off with, your customer service gets 5 stars, always been curtious and helpful. The one star raiting is for the actual repair technicians, I received three repaired units, and each of them did not work as a Ford OEM cluster works from the factory. The 3rd unit had a detail list of what should work, but was sent back to me with none of the repairs. I can only conclude that the technician needs more training as 3 units not doing what they should needs to be addressed. I only wish I had sent in my original one for repair so possibly my Ford features ie: radio, electric windows, dome lights would work when they should. I will also note that the 1st unit started to fail within 6 months of being installed ( power saving relay failure ). I'm sorry to have to write this, I gave your company 3 tries and I'm not looking back. I will pursue with a new unit from Ford.