iSTRAP Reviews

Name: iSTRAP
Address: Locked Bag 5024, Alexandria, New South Wales
Rating: 4.50

4.5 Rating 1,996 Reviews

87 %

of reviewers recommend iSTRAP

4.5

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

iSTRAP 5 star review on 12th November 2024

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily the worst strap i have ever purchased. It only locks in at one end and given that my Apple Watch is worth $600 it’s pretty poor that the strap doesn’t secure the actual watch. Will be sending back for a refund!”

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“Still waiting for my order , ordered 15th December express shipping. It’s a Christmas present. Not happy. It’s now 22nd December and still nothing.”

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“I put an order in last week and was suppose to receive it last Friday. Although, nearly a week later I have got nothing. Not very happy and will not be ordering again.”

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“Send order out with incorrect address and won’t change it”

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“The protector i bought didnt fit well and had bubbles you couldn’t get rid of due to rounded shape. Still used and within 4 days had chipped the corner and glass fragments were coming off so had to remove and dispose of. Only tapped the face not a hard bang. Would not recommend product”

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“wouldn't recommend the screen protector had large air bubbles and cracked within a day. bought two and was able to get a replacement of refund.”

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“I did order and was told it would arrive on 7th Dec apparently now it has been held up in Melbourne for some reason... not really impressed.”

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“The magnet does not stick and watch has dropped on the floor. How do I get my money back.”

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“Never received the item. Was delivered to incorrect address/state.”

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“As soon as I put the screen protector on and attempted to push out the bubbles it shattered, causing the touch on my Apple Watch to not work. Resulting on having to remove the protector”

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“Silver link strap is definitely not worth the “RRP” that is advertised, not even the $109 “sale” price tag. Poor quality, easily scratches. The packaging is also cheap - just a plastic sleeve. For the branding and price of items, I expected care in packaging otherwise I might as well pay less than half for eBay China based store products for same quality. The piece that goes into the Apple Watch face is also not snug fitting. Would be concerned of breakage in the future.”

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“I want to return and get refund however I have been told that’s not possible :(”

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“Not happy with the white sport strap. Poor quality and the Velcro is not sticking too well”

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“I ordered purple coloured strap, navy blue was sent it was in a bag that had a colour description in it saying it was purple for this reason I give just one star. When I emailed these people they asked for a photo they say sorry your not happy. Wouldn’t recommend this company would rather purchase the real deal next time from Apple.”

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“Poor clasp quality with "quality insurance" deeming it functional when it clearly clicks and feels loose all over the place. Unwearable and unrespectful customer service. Will not recommend to friends at all.”

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“Leather band poor. Doesn’t slip into the Apple Watch easily. Abs all say one size. They are mans sizing. Far too big. Much longer than Apple wristbands. And they won’t refund.”

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“The band I ordered is nothing like what it shows in the picture. Am very disappointed”

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“Very unhappy. I made a mistake on my order. Called early next morning. Response was nil on chat line and email didn’t offer any urgent assistance to rectify before the order was shipped. They said send it back but would cost additional $20 to return and for istrap to resend . Didn’t think it was worth the extra shipping or time and aggravation l feel it cld have been sorted out before shipping if there was interest to do so.”

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“The terrible shopping experience, the watchband is faulty, and the edge is melted when it arrived. Try to contact the customer support team but got a very irresponsible reply and no one contact after that. Not recommend to anyone at all!!! Poor service and product quality!!!!!”

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“Unfortunately I have no choice but to leave a negative review. I purchased two tempered glass Apple Watch screen protectors. I followed all instructions and still ended up with bubbling and the screen cover being unresponsive to touch. Basically it makes the watch usable. I contacted their customer service team and they told me I was at fault for how I fitted the product. They did office store credit for the other one which I have not fitted but I don’t even know if I’ll bother. It’s such a shame as I’ve use products like this before with no issue. I wish I had read some of the reviews prior to the purchase. Do not waste your time or money.”

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iSTRAP is rated 4.5 based on 1,996 reviews