“I enrolled to do the Bookkeeping and Xero Accounting courses with Janets. And it has been a night mare and a huge mistake. My experience with this company is terribly awful with Zero support system for students. The whole online course is outdated and so difficult to navigate. I emailed and left several messages to get help from a tutor because I was struggling to get started. And I received a reply back saying ''we can not reveal the information of the Instructor as per our policy. We have forwarded your query to the tutor and will notify you as soon as we receive an update from the tutor. If you need any further assistance please let us know''. Yeah right, its three weeks I still have not received any help from anybody. But all this time I have been bombarded with emails soliciting for me to buy more heavily reduced online courses. Have not come across an online course without an instructor/tutor or any form of support system in place. You are literally on your own. Not sure whether this is a real company or scam. Can't get to any manager or supervisor to resolve any issues. I have abandoned the courses but warning other people not to bother having anything to do with Janets as you won't get anywhere. One of those companies out to get your money ONLY. BE WARNED! RUN PEOPLE!”
We are extremely sorry to hear that we could not satisfy your needs. We are usually known for our great support and attention to detail in everything we do. However, we could not find you in our system with the email address you provided.
So, we would highly appreciate if you could email us directly at firstname.lastname@example.org and provide your purchase details. We would like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.
We are thrilled to have you as part of the Janets family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon!
The Janets Team
“I just 'completed' the Painting and Decorating course here and it was unbelievably odd. The painting sections were ok but the majority of the course was about decorating (or interior design supposedly)... And the most outdated, badly written (translated clearly), confusing, basic and frankly useless advice and information - they tell you about how to decorate a 'servants room' for example! The exam is mostly based around the decorating side of things and the questions are so badly worded that it's impossible to answer them. I've not bothered to take the final exam as I don't see the need. Thank god I didn't pay the full price for this course. DO NOT PURCHASE!”
Thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I have forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. In the mean time one of our agents will contact you and look into your issues with utmost priority.
The Janets Team
“Initially I purchased a single course for £15 through Reed. No problem. Thought it was a considerably good deal, reduced from £319.
Then bought 3 courses via Janet's own website on special bundle deal for £20. They also attempted to automatically add a PDF certificate and transcript for another £20 on top, so I removed that from the basket before checking out.
I only have 3 courses in my control panel. The last one added in the bundle is missing. I supposedly have a ticket number for responding, but have never had a response to explain or correct the problem.
So I won't be purchasing any PDF certificates from them until that issue is resolved. I may have to accept that the last course may never materialise given the fact that no response is forthcoming.
However, I consider the video instruction to be useful. It gives you a perspective that you can't obtain through books alone.
I have read on another review that Xero Accounting applies to 2017 and not the new 2020 version. Doesn't really matter. I'm more interested in seeing how things work and not concerned about the difference in interface layout. I imagine other course content may be equally outdated, particularly with tech stuff.
Considering that LearnDirect supply courses for £40+ per month, it seems particularly good value when you obtain a course for a massively reduced price (96% or so off).
I don't like Janet's website, which is clumsy and outdated at best. I sort of remember websites in the early 2000's not looking too dissimilar. Nor do I like the interface for watching the course content. It's all just too slow and clunky for my liking.
I expect you get what you pay for, as always.”
“Who was help me on the phone and chat was Arvin. I was struggling how to get my qualification he was show to me step by step. It was problem I didn't click all the pages finished button on the unites. Thanks so much Arvin to helpful me today. Thanks for your kindness.
Also he was friendly and solved my problem.”
“After competing 25 course, it’s self explanatory that I enjoy Janets courses.
These course have help me develop, my working knowledge and future development, in my own time And pace, around my work and family.
I would highly recommend Janets for your future development, communications with Janets helpline is fabulous.”
“The course I have finished was very informative and very well structured.The price was well worth plus they have amazing discounts hence you get huge variety of the affordable courses.At Janets they are more than happy to help and they dealt with all my email requests very well.
I recommend Janets and I myself looking forward to a new course to choose now.”
“Very good customer service. I used the Xero course that was out of date and the instructor was confusing but when I advised about the situation they sent me the course updated and revamped free of charge and also gave me another course free. This was so much better and easy to follow with clear instructions.
Would definitely recommend the company.”