“I enlisted on the Hairdressing and Barbering course and had I not used the discount code, I'd be taking this company to court to get a refund. Complete waste of time for anyone, beginner or advanced. The video tutorials were up there with the worst I've ever seen and the "tutor" seems like he has been forced into making these videos without his consent. Bad camera angles, bad use of terminology, dropping the dolls head constantly in every video (get a damn clamp!!!) Some of the "tutorials" are in written form, 3 or 4 paragraphs with less information than you'd get from Google. Awful, just absolutely awful.
If anyone out there is considering this as a career, please DO NOT purchase this course as it will probably put you off completely. How this company and Reed.co.uk get away selling this tripe is criminal.”
Thank you for your feedback. At Janets, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. We want to assure you that your experience is not common, and we will do everything we can to make sure we do better in the future. The course is already forwarded to relevant department for a recheck and they will update it as required. One of our agents will reach you within the shortest possible time and look into your issues. You can also contact us directly at email@example.com anytime you want.
“I enrolled to do the Bookkeeping and Xero Accounting courses with Janets. And it has been a night mare and a huge mistake. My experience with this company is terribly awful with Zero support system for students. The whole online course is outdated and so difficult to navigate. I emailed and left several messages to get help from a tutor because I was struggling to get started. And I received a reply back saying ''we can not reveal the information of the Instructor as per our policy. We have forwarded your query to the tutor and will notify you as soon as we receive an update from the tutor. If you need any further assistance please let us know''. Yeah right, its three weeks I still have not received any help from anybody. But all this time I have been bombarded with emails soliciting for me to buy more heavily reduced online courses. Have not come across an online course without an instructor/tutor or any form of support system in place. You are literally on your own. Not sure whether this is a real company or scam. Can't get to any manager or supervisor to resolve any issues. I have abandoned the courses but warning other people not to bother having anything to do with Janets as you won't get anywhere. One of those companies out to get your money ONLY. BE WARNED! RUN PEOPLE!”
We are extremely sorry to hear that we could not satisfy your needs. We are usually known for our great support and attention to detail in everything we do. However, we could not find you in our system with the email address you provided.
So, we would highly appreciate if you could email us directly at firstname.lastname@example.org and provide your purchase details. We would like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.
“I just 'completed' the Painting and Decorating course here and it was unbelievably odd. The painting sections were ok but the majority of the course was about decorating (or interior design supposedly)... And the most outdated, badly written (translated clearly), confusing, basic and frankly useless advice and information - they tell you about how to decorate a 'servants room' for example! The exam is mostly based around the decorating side of things and the questions are so badly worded that it's impossible to answer them. I've not bothered to take the final exam as I don't see the need. Thank god I didn't pay the full price for this course. DO NOT PURCHASE!”
Thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I have forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. In the mean time one of our agents will contact you and look into your issues with utmost priority.
The Janets Team