“The quality of the fish itself is excellent. I regularly buy sashimi-grade tuna and salmon, and the product quality has always been very good.
Where the experience consistently falls down is delivery. Lead times are often more than a week out, which makes food planning difficult. Other specialist fishmongers in London offer next-day or two-day delivery, and as a result I have increasingly started buying elsewhere despite preferring Japan Centre’s product.
More concerning was a recent delivery issue. A frozen order was left in a communal bin shed rather than being delivered to a neighbour, despite that being the instruction on the DPD delivery. Given the nature of the products, this raises obvious food safety concerns. I raised this with both DPD and Japan Centre, but I never received a response from Japan Centre, which was disappointing.
Excellent product quality, but delivery lead times and post-delivery support need improvement.”
Dear Stef, Thank you for your review. In regards to the described delivery issue we were in touch with you on the same day and have offered and implemented a solution, we can confirm. To give more certainty in regards to delivery times, we offer a chosen day delivery service - maybe this could be an option? Best regards, Japan Centre Online
“Japan Centre offer the best products and amazing bakery items. I would highly recommend to anybody who wants to broaden their pallet and find crazy unique items. The customer service is top notch, I once placed two orders back to back, so I messaged Japan Center to merge the orders and they did exactly that and refunded the extra delivery cost. Could not recommend enough!”
“Great store with great customer service. Only drawback was the Dpd courier company which delivered my package 3 days past the paid for designated day. Japan centre were honorable are refunded me this addition delivery fee.”
“Both my mother, & my niece, absolutely loved the Red Bean & Melon Pans! Package arrived secure with the items in perfect condition, no doubt I will be ordering again from 'Japan Centre'. We're now lifelong customers! AAA+ customer service too!”
