“I bought 3 bottles of sake for my son. The delivery was fine, and my son enjoyed the sake.
My only complaint is that one bottle arrived chilled, with a very large amount of plastic packaging.
The cold packs had no instructions for how to recycle. We rang the manufacturer who was helpful and gave us some instructions. But it took ages to empty the gel substance in the ice packs so the plastic could be recycled ...very messy and time consuming.
Not very eco friendly, as I doubt most people would bother to recycle the packaging at all!”
“It's my first place to go to when shopping for Japanese groceries. Naturally I'm hoping for a wider variety of products especailly on grocery items. On website, I wish I could put things in the "basket" and would't get removed until I'm ready to check out days or weeks later.”
“The order was okay but the courier simply dropped off my sashimi salmon and tuna at the door, knocked and ran off, we only saw it on camera and came out to collect it. I understand people are busy but with order containing cooled goods I would hope for a little more care.”
Dear Customer, Thank you for your review. We are sorry to hear about delivery issue and will raise this with the courier. Best regards, Japan Centre Online
“Excellent selection, professionally packed, communicative on delivery espectations and all round wonderful provider of japanese and asian goods - I don't shop anywhere else for my speciality needs!”
“Good service, good quality products, fair pricing, but...too many popular items out of stock, and for too long! It's necessary to go to another London supplier to find these items.”
“I bought natto, jelly drinks, and sweet potato snacks, and they all taste amazing! I love that they offer such a wide range of Japanese groceries, it’s always exciting to try something new!”
“Came early, melon pan ordered for friends to enjoy at weekend event went out of date within 24 hours.
Sake sat undrank for nearly a week as I expected the order to arrive Friday and it turned up Tuesday.”
Dear Customer, Thank you for your review. Our melon pan is a fresh bakery item which needs to be consumed in 1-2 days as per the product description. If no delivery date is chosen during the checkout process via the displayed calendar, we aim to dispatch all orders as quickly as possible - we are sorry to hear that this created issues. The included sake is an ambient item that can be enjoyed any time. We have been in touch to find a solution for the points raised. Japan Centre Online
“Yeah i ordered this stuff, but Im dissapointed because the item i used to ordered is not the same, it was packed in sri langka and the taste is not the same, you says it was aluminum sealed but it was'nt. the taste is not the same.”
Dear Customer, Thank you for your review. We are sorry to hear about the described issues and have been in touch via mail to set things right. Best regards, Japan Centre Online
