JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,354 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“Do not ordered your christmas shopping from here you might end up with nothing on christmas day! Thought I would also add to all the reviews as I never looked before and wish I did... Exactly the same ordered 2 tshirts for my 2 son's on 10/11/20 not heard nothing! From replies...You only get a automated response how can such a supposeably good running company become so terrible and rip so many people off!? I'm so glad I only ordered 2 t-shirts but completely not the point..”

Helpful Report

Posted 5 years ago

“Ordered an paid for goods two months ago. Still not received them. But got a email today saying half of my order has been cancelled 😡 ordered 4 track suits an once they come I only have either bottoms or tops . So all will have to be returned . Still waiting for a refund for the goods that won’t be turning up . Simply the worst customer service ever.”

Helpful Report

Posted 5 years ago

“Please actually tell me what the problem is, i do not need another cookie cutter response with links to pages that do not answer the question. The order #459725799 was placed on 20th November. Your retarded order bot "Becky" says it will "be delivered before Thu 26th Nov 2020". Evasive responses from every method of contact - text message, Twitter and email. If just once someone would've responded with some actual information to explain the delay it would be fine. However every response has just been a fob off with no information, even when advised directly that i want to know what the delay is you just respond with... "We've got your order, it's being dealt with, we can't tell you any more" Your customer service is an absolute joke. Give me my money back.”

Helpful Report

Posted 5 years ago

“DO NOT SHOP ONLINE WITH JD SPORTS AS THEY USE HERMES DELIVER COMPANT AND YOY WILL NOT GET YOUR ITEMS !!”

Helpful Report

Posted 5 years ago

“Disgusting service provided and it seems I'm not the only one to be ripped of but this company!! I'm waiting on a refund for an Order I placed in October and nothing!! Robbing people of their money daily it seems, it's absolutely ridiculous you can do this over and over again. No response to any of the several messages and emails I've sent and you just hang up when I call”

Helpful Report

Posted 5 years ago

“Terrible service, I have been waiting for a refund for over a month now for more then £120, keep away please”

Helpful Report

Posted 5 years ago

“Horrible, waiting for my order for a month, no order and no money. Very dissapointed”

Helpful Report

Posted 5 years ago

“Don’t order they are ripping people off not answering any phones or emails or dms someone must help us all it’s a joke now I’m still waiting on my order getting processed from 2 weeks ago but quick enough to take money”

Helpful Report

Posted 5 years ago

“Terrible customer service. Was told last week order was ready to send out after waiting 3 weeks to be told today that all 5 items are out of stock and still haven’t received refund. Also items are still available to buy on website. It is disgusting that you are taking peoples money when you don’t even have the items in stock”

Helpful Report

Posted 5 years ago

“Ordered a online Oder was meant to be here the 11th of November still not here was on the phone to customer service 5 different times not one of them helped me told me different things there ment to be there to help awful service”

Helpful Report

Posted 5 years ago

“JD are ripping people off. They are taking orders and payments and not fulfilling them yet refusing to refund. Just look for reviews and you will see hundreds like me. My order is outstanding from 4 November. Phone lines not taking calls and emails have standard replies. Nobody helping customers. DO NOT USE JD SPORTS, they are going bust.”

Helpful Report

Posted 5 years ago

“Terrible company please stay away ! Order and you will not receive your item but they will take your money and there is no way of cancelling”

Helpful Report

Posted 5 years ago

“JD Sport customer service for on line shop is awful they send stuff when they tell you it cancelled cut you off when you call them up.... take days to even issue refunds... tell your refund has been issued when it hasn’t I’ll never use them again 😤”

Helpful Report

Posted 5 years ago

“Awful company I’ve had numerous orders cancelled, I’ve put in a complaint still not heard anything back I’m trying to see where I go next with it”

Helpful Report

Posted 5 years ago

“ORDERED AN £100 TRACKSUIT ON 19TH NOVEMBER FOR MY SONS BIRTHDAY..8 DAYS PASSED AND I EMAILED TO ASK WHERE IT WAS AND WAS TOLD THE ORDER HAS BEEN CANCELLED AND IT WASNT IN STOCK.....APPARENTLY ITS IN THERE TERMS AMD CONDITION THAT THEY CAN CANCEL AN ORDER ANYTIME....BUT STILL TAKE YOUR MONEY WHILE SHOWING THE ITEM IS IN STOCK ONLINE... jd have had my money for 10days and it will take another 3 to 5 to refund....!!!!THIS IS NO WAY TO RUN A BUSINESS SO BASICALLY ITS LUCK OF THE DRAW WHEN YOU ORDER IF THEY WILL SEND IT OUT AND THE WEBSITE ISNT UP TO DATE BUT THEY STILL TAKE YOUR MONEY....AVOID JD SPORTS WEBSITE... AS I CAN IMAGINE LIKE MY SON THERE WILL BE LOTS OF DISSAPOINTED KIDS AT XMAS”

Helpful Report

Posted 5 years ago

“Would have given no stars ...Do not fulfill their orders, they take your money freely and then leave you in limbo waiting for your orders ...and still waiting !!!!”

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Posted 5 years ago

“Seen offer on Facebook Went to JD website and made purchase. Money taken from my account. No confirmation email and item never received. Contacted JD and received numerous emails saying it was an IT problem and if I pursued a refund through my card provider I would never receive a refund from JD. Card provider refunded my money. These offers seem to be a scam. Hopefully this review will prevent someone else from being caught out. I will never use this company again.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY Ordered a shirt on 10/11/20. Told it will arrive by 16/11. It didn't arrive. Sent a message from the website, no reply! Rang customer services to be told 'There is an IT problem with the order, I'll sort it', they didn't! I rang customer services again to cancel the order and to be refunded, they said 'We'll put a cancellation request through'. No change in order status and still no refund. Rang again today, only to be cut off before speaking to anyone.”

Helpful Report

Posted 5 years ago

“Do Not buy from this company! They lie and keep your money. Spoke to customer service who said my item was being sent, and suprise suprise no items. Ask for money back but ignoring that request. An absolute disgrace. Have had to get paypal on board now. Ruined my presents for my grandsons birthday! One star is too much for JD”

Helpful Report

Posted 5 years ago

“Recieved an order which should have been 2 items only recieved one item still waiting on my order from jd phoned customer service who would not let me speak to a supervisor and then would not give me there name no refund for the one items missing no idea when I will have my jd order still unless u want to be disappointed dont order from them I won't be again all there interested in is ur money”

Helpful Report

Posted 5 years ago

JD Sports is rated 2.1 based on 1,354 reviews