JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JD sport is another brilliant shoe store not only do they sell shoes but they sell outfits as well such as Adidas etc Recently I refunded a shoe and the staff was really considerate and helpful he did every bit he could just to get my perfect size and delivered effectively Thank you JD Sports I hope to shop from you real soon cheers.”

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Posted 5 years ago

“Worst online shop had my money for 5 weeks before they tell me item out of stock 12 emails later still waiting for refund do not shop here really poor company 1 star is to much”

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Posted 5 years ago

“Never delivered my full order and not responding to my emails.”

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Posted 5 years ago

“Accidentally sent wrong parcel to Jd Sports, sent numerous emails, just keep getting the standard automated email reply. Sent them all info they needed to return parcel been 3 months now with no resolve. Now in process of making a claim against Jd sports in the small claim court, as trainers were expensive air max, brought for my grandsons birthday. Would never but from Jd sports again, customer service is zero. Donna Taylor.”

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Posted 5 years ago

“expensive dress made in China sent with a hole in the sweatshirt and with discoloration Horrible chip product from Chinese horrible costumer service”

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Posted 5 years ago

“Ordered an item from JD Sports but had to return it as too small. I have sent it back with tracking which I had to pay for myself, which is fine. In their T&Cs it says refunds will be processed up to 5 days after return. If tracking says it has been delivered, there is no reason to not process a refund! The fact there are delays with scanning in the warehouse is not a customers problem. I have been waiting almost 3 weeks now and customer service is a big joke. Automated emails and asking for a bit more time every email they send out. Ridiculous, I used to be a regular customer but I'm not buying from them again!”

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Posted 5 years ago

“Item lost in transit twice customer service terrible and take too long to refund”

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Posted 5 years ago

“Easy to shop online, quicky and easy checkout”

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Posted 5 years ago

“Customer service is disgusting, they refuse to go out of their way to assist/help anyone. Won't answer their phones. If you do happen to get a staff member to answer the phone they are rude and sarcastic! Go directly to the store to make an official complaint and they kick you out of the store. Wouldn't waste your money there, go to Culture Kings and get treated like royalty!”

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Posted 5 years ago

“I sent items back on the 5th of may and still have not received my full refund only got money back for 1 item and no one replys to emails can't speak to them on the phone frustrated never will i buy from them”

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Posted 5 years ago

“Jd and their lying delivery partner Hermes.. the worst company's I’ve ever dealt with.. Never will I order from them again!! Using the pandemic for an excuse for taken two weeks to issue my £170 refund.”

JD Sports 1 star review on 18th June 2020

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Posted 5 years ago

“Received my order before the actual date. Good service👍🏾.”

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Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

“Do yourself a favour and don't buy from them or Tessuti, worst customer service ever.”

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Posted 5 years ago

“Love shopping in n online”

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Posted 5 years ago

“Great shop”

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Posted 5 years ago

“Ho ordinato delle scarpe e non mi sono mai arrivate, si rifiutano di farmi il rimborso”

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Posted 5 years ago

“Hiye just want to say big thank you for all the updates via sms and fast delivery of my order. I'll be recommending use to family and friends much thanks 😃”

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Posted 5 years ago

“Got cancellation of part of the order after receiving the 1st part... I had paid for delivery and if we would have known the top was not available we would have never bought the bottom part.... so if we want to re-order... we have to pay for delivery again. So bad... first experience for my daughter using her birthday money... never again! Customer service So bad, asked twice for the information already provided... And finally: sorry we can not do anything”

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Posted 5 years ago

“Kept lying about delivery times dispatch times will never use again removed email notification but can't stop them texting my fone”

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Posted 5 years ago

JD Sports is rated 2.1 based on 1,351 reviews