Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

“Struggling to find a pair of NIKE pro leggings in small, ordered online 24/9/20 paid £35 plus £1 to be able to collect in a local store. Advised should be available to collect by 26/9/20. Had texts 29/9/20, 30/9/20, 1/10/20, 2/10/20 saying sorry for delay, still trying to process order. Called into Oldham store on 3/10/20, they had 3 pairs available. Took to till and asked if I could take one instead of waiting for order to come to Burnley, or cancel order and get refund then buy in store. Advised no, cant do either as product been dispatched. You guessed it-got further texts 4/10/20 and 5/10/20 saying exactly same as before, so basically lied to me as order not despatched and I could have had my leggings several days ago now. Complained to customer services, standard reply advising to check with online bot where my order is....surprisingly it says should be ready on 26/10/20!!! Advised them of this, another standard reply saying processing order. Advised them of problem again, response.....I need to be more patient whilst they process the order (that was apparently despatched on 3/10/20)!! I think this is really poor service and I expected so much more from JD. They have my money but I have nothing to show for it.”

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Posted 5 years ago

“Everything went wrong!”

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Posted 5 years ago

“It's shocking that the management is doing nothing to all these mountains of negative complaints. My daughter has made to different orders, one as a guest and the other one I advised her to register so that she could track the orders. At this point the first one have not arrived yet and the second one which she is tracking is still in the warehouse for days. Please can management do something about this, I will never advise and body to order from jd sports again. Huge disappointment”

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Posted 5 years ago

“kay so i ordered twice from the global website my first time i got my shoes creased the whole box was damaged and they took forever to reply on my emails and told me that they’ll give me a 10% refund on my next order which didn’t happen so my next order i added the wrong item to the basket and i realized that after few minutes. so i sent so many emails and the order isn’t confirmed so i still had a chance they literally replied 16 hours later and my order is in the warehouse apparently and started giving excuses although it wasn’t my fault anyone could add the wrong item after all it’s just some technical issues. i cant get my 10% refund cuz they stopped answering once i asked for it. late replies website isn’t updated discount codes don’t work damaged items bad bad service”

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Posted 5 years ago

“kay so i ordered twice from the global website my first time i got my shoes creased the whole box was damaged and they took forever to reply on my emails and told me that they’ll give me a 10% refund on my next order which didn’t happen so my next order i added the wrong item to the basket and i realized that after few minutes. so i sent so many emails and the order isn’t confirmed so i still had a chance they literally replied 16 hours later and my order is in the warehouse apparently and started giving excuses although it wasn’t my fault anyone could add the wrong item after all it’s just some technical issues. i cant get my 10% refund cuz they stopped answering once i asked for it. late replies website isn’t updated discount codes don’t work damaged items bad bad service”

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Posted 5 years ago

“Worse delivery service ever waiting delivery of ten days didn’t get the order. Bad experience”

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Posted 5 years ago

“Nadia (JD Sports) Sep 24, 2020, 21:46 GMT+1 Dear Llie, Thank you for contacting us regarding your order delivery. When your order shows as delivered to a neighbour but your neighbour disputes having received it we would now refer to this as a civil dispute between you and your neighbour. Unfortunately at this point JD Sports‍ do not have responsibility for your order due to showing that the parcel has been delivered and signed for. In this instance we would recommend that you take advice from the Police in relation to this matter.”

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Posted 5 years ago

“Orders never arrive on time and when they do you only get half the items because they take so long it runs out of stock. Refunds process it so difficult and takes like a month, this has been happening for years and they don't seem to fix it. Started ordering from Get the Label which is a child company and they are absolutely superb with fast dispatch and you get all your items.”

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Posted 5 years ago

“i was one day over the return policy on my airforces that were too big and they aloud me to return them and get another size.”

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Posted 5 years ago

“Spammy and Scammy. I placed an order ONE time, like 6 months ago. In this order only one out of 3 items ever arrived, however I never got my money back for the other items nor a response - in regards. Is what it is. What REALLY irritates me, more so, is the fact that they still email me (what feels like daily) despite dropping the ball completely on my one and only purchasing experience with them. Since then I have unsubscribed at least a dozen times, emailed them about it (no response there either, shocker?) and even blocked them. Somehow, still, this business continues to SPAM my inbox relentlessly. If I could give this company negative stars I would.”

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Posted 5 years ago

“customer services is a joke and jdx app is terrible In the last 11 months I have ordered over 120 items from JDSports through the jdx app at a cost of £9.99 per year for unlimited 2 day delivery, which sounded great. But about 30-40% of the orders were either cancelled due to not arriving because the order was lost or out of stock or had to be sent back due to being damaged, wrong size, wrong item, or still had the security tags on. Nearly all the items that didn't arrive I had to contact customer support to find out what was going on as JDSport just did not contact me about the orders after 10 plus days of waiting then another 3 to 5 days for a refund. After the amount of times I complained I asked them a simple question, how would I go about cancelling my JD account due to the amount of problems I had, and their reply to my question was to cancel my JDX delivery i paid for instantly without asking/confirming if that was OK with me. By far Jdsports customer services has to be the worst I have ever dealt with and the JDX app just does not work. Stick to your local JDSports shop, but if you have to shop online i would shop elsewhere. 1 star is to much for this review, but sadly you can't give 0 stars.”

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Posted 5 years ago

“Ordered clothes in June for kids holiday never arrived! Been on holiday come home it’s September and still nothing sorted out yet !! Customer service is appalling just lies upon lies!! We’re going to escalate it is all they say to you but nothing gets done. Definitely stick to footlocker etc jd is dead”

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Posted 5 years ago

“Ordered an item over a month ago keep having to call and chase a refund for item they couldn’t supply . Half the calls haven’t been logged there end even if they say they have . Asked to speak to manager 4 times still no contact from them and Customer service say they are waiting for response from head office ??? . Next step is small claims court”

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Posted 5 years ago

“Took forever to ship. Then it was returned back to sender because it was undeliverable. Tried calling to sort it out and they said they can't do anything, suggested that I wait for the refund and repurchase yet the retros were sold out so how can I repurchase? I would not recommend. Save yourself from any frustrations and stick to Foot Locker/Foot Action/Champs/Eastbay.”

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Posted 5 years ago

“What type of business wont allow you to speak to a manager or supervisor or even give you thr name. 20 days just for them to say my card was fraud. All lies they cancelled my order now i hve to wait longer to get money back. Never buy from jdsport....”

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Posted 5 years ago

“Terrible customer service. Do not buy from this place if you want to get the actual things you buy”

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Posted 5 years ago

“Tracking number cannot be tracked. Very slow service”

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Posted 5 years ago

“Absolute disgrace, paid for express 2 day delivery Friday morning at 7:30 with delivery expected Sunday. Sunday comes and the order has still to be picked in the jd warehouse. Phone customer service and they try tell you all sorts of rubbish to get you off the phone. Won't be back after this.”

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Posted 5 years ago

“Rubbish customer service. Advisers are encouraged to lie to customers and fob them off in the hope they just go away and drop the issue. Customer Service is outsourced to a company who don’t train staff properly and are more interested in advisers logging all calls within 8 minutes than actually delivering real customer service. JD, Tessuti, Scotts and Footpatrol are all the same company. If you want to boycott JD, boycott the others as well.”

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Posted 5 years ago

“Yes very bad experience. I bought today 2 hoodie for my son. I store prices were £35 and £40, but when I paid they charged me with £135 both. When I asked them why is it this difference, one of employees started to erase the tags with a new prices in front of me and tried to explain to me what products I bought have another prices. I made complaint.”

JD Sports 1 star review on 15th August 2020

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone

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