Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From time we arrived and on each visit we were made to feel important and treated with curtesy. Salesman was very helpful without being pushy.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Firstly the staff.. our sale person Michael was excellent he made the whole purchase easy he kept his promises if he agreed to call me he did. He was professional and easy to deal with. The garage was easily accessible and clean and tidy brochures were available on the model I wanted also. The handover was smooth and on time also..an overall great experience.”

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(Jennings Mitsubishi Middlesbrough) - Posted 8 years ago

“Sales staff James very knowledgeable and helpfull so much so this is my third Kia Many thanks”

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(Jennings Kia Stockton) - Posted 8 years ago

“7 day free car insurance Good deal on ford fiesta friendly service”

Jennings Motor Group 5 star review on 6th July 2017

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“We live in Stockton on Tees but we prefer to get our cars from South Shields Jennings. The staff are fantastic, they do not pressure you into a decision, they are not patronising. We especially would like to mention Mark and Paul. These are the people who have sold us our last two cars. My daughter has also bought a car from South Shields Jennings. Thank you”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“very good service, nice ford ST logo top exactly what I ordered thank you”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“My sales executive, Eddie McCartney, was not pushy in any way. He went out of his way to sort out a good deal for me. The day I was due to collect my new car, Eddie ended up staying half an hour late due to me being held up and then forgetting a crucial piece of paper work at home, which he went out of his way to sort out for me. Not once did he complain about my inconveniences. In fact Eddie was calm and collected throughout all interactions with him. This man is an asset to your company and a real breath of fresh air in a world of ever increasing frustration and poor customer service. I will definitely be buying my next car from him. I am repaying his professionalism by waxing lyrical about him to anyone who will listen, I am sure Eddie will vouch that I can talk at length about most subjects. Great car, great service, great deal and a great bloke. Nice one.”

Jennings Motor Group 5 star review on 29th June 2017

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Service was very good. Peter was excellent and kept us in the loop throughout. Love the car. Thanks”

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(Jennings Kia Washington) - Posted 8 years ago

“We were exceptionally pleased with the service provided by all of your staff both in the service dept and the salesman Craig who sold us our new vehicle .Great team keep up the good work.”

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(Jennings Kia Washington) - Posted 8 years ago

“I received excellent customer service from sales person Martin Jones. He looked round all the Fiestas with me that I was interested in and answered any questions I had. He wasn't pushy or impatient but very helpful, easy to talk to and he also sorted out my vehicle to trade in. He also explained all the relevant paperwork in detail.”

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(Jennings Ford Stockton) - Posted 8 years ago

“Jennings South Shields excellent service, courteous and helpful staff. Sales executive Mr Mark Taylor was especially helpful and made the buying experience an easy and pleasant one.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Brilliant service from Carl Young he was pleasant, friendly and very knowledgeable about the business. Keep up the excellent work”

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(Jennings Kia Washington) - Posted 8 years ago

“Good cars”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Service was very efficient”

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(Jennings Kia Washington) - Posted 8 years ago

“Found Alan at Stockton on Tees very helpful really excellent sales skills very warm welcome really new a lot about ford's great cars”

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(Jennings Ford Stockton) - Posted 8 years ago

“The Staff are polite professional and very helpful throughout the company”

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(Jennings Ford Commercial Middlesbrough) - Posted 8 years ago

“Friendly staff and excellent after care .”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Had an excellent experience when visiting the Stockton branch, the sales person James Mann was very helpful and answered all my queries and explained every thing needed.”

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(Jennings Kia Stockton) - Posted 8 years ago

“The professionalism and affable manner of Craig the sales guy, he was really helpful and informative...he went the extra mile to help satisfy my requirements...which was a tall order in itself as I had an idea of what I wanted after a lot of research...which was a CX5....for the best deal I could get. I put the ball in his court...and he played a blinder for you guys!”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“The whole process of first looking on the website and then purchasing my car from Jennings was easy and hassle free from start to finish.Ian the salesman was friendly and helpful and not in the least way pushy which was very important to me.I felt Jennings went out of there way to help me and hopefully this level of customer service will be there for as long as I own a Ford.”

Jennings Motor Group 5 star review on 20th June 2017

Helpful Report

(Jennings Ford Direct South Shields) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews