Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having bought numerous cars over the last 20 years both for my family and friends from Jennings .I can honestly say that I have always been highly satisfied with the service I Actually look upon Mr Colin Massey and Dave Nicholson as friends. and would recommend Jennings to anybody George Nicholson”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Prompt service”

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(Jennings Kia Washington) - Posted 8 years ago

“Excellent service and after care from Carl Young. Very knowledgeable about the business, pleasant and friendly.”

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(Jennings Kia Washington) - Posted 8 years ago

“helpful , polite, straightforward, no pressure”

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(Jennings Kia Stockton) - Posted 8 years ago

“Very helpful, very pleased with the service I was showed every think with the car 👍🏽”

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(Jennings Ford Gateshead) - Posted 8 years ago

“James the sales executive I dealt with made the whole experience so easy, he was professional and friendly”

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(Jennings Kia Stockton) - Posted 8 years ago

“I think the deal I got with my new car was good ,salesman was very friendly kept me up to date with what was happening with the sale”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“The sale was dealt with by Steven Horner who was very professional and handled my questions and queries with courtesy and respect. His friendly and helpful manner gave me confidence in my purchase.”

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(Jennings Ford Stockton) - Posted 8 years ago

“Fabulous service from Peter Nesbit at South Shields branch. Very helpful & plesant.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Good prices good deals . Chris was an excellent customer service advisor , very pleasant ,not pushy very knowledgeable. Gave us time to think which model we wanted after a lot of searching. He's a credit to your company. Thank you Chris ☺”

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(Jennings Kia Stockton) - Posted 8 years ago

“Paul went the extra mile for me/ the Paul that's not being employed with u long. Lovely guy and great service.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“I got the car I wanted at a reasonable price and was happy with Ian, the sales executive.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Great communication!”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Goods as advertised, great price and delivered promptly”

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(Jennings Ford Commercial Gateshead) - Posted 8 years ago

“Customer service was excellent and staff were very helpful.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Over the many years in which I have been a customer of Jennings, at all times I have found the Staff to be most helpful and courteous, and this latest occasion was no exception.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“From initial enquiry, they were very forthcoming to be helpful. The vehicle I wanted was a good distance from home, but they brought it to me to test drive after work, which made the whole process much more relaxed - and meant I got to drive on my roads too. Following this, to purchase, everything was great - the car being delivered to my house after work, and taking care of all the paperwork at home made the process so much less stressful .”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Richard took his time to ensure the car that we were buying was right for us. He kept us informed through every stage of the process. Handover was excellent and we both felt that could not have got a fairer deal anywhere else.”

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(Jennings Kia Washington) - Posted 8 years ago

“Right car fight price”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“After numerous other makes this was our first Kia, and the first we bought from Jennings Kia in Stockton. The whole experience was very good. Chris, our salesman, listened to all our requirements, was up front and honest. We were not pressured at any point, and were allowed plenty of time to make our choice (we couldn't agree about the colour). The car was immaculate when we picked it up and Chris has answered all our queries quickly, with the minimum of fuss. All round a good experience. Our only gripe is the tea from the machine is not poor, we'll have water next time.”

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(Jennings Kia Stockton) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews