Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was made to feel a valuable customer, all of my questions were taken seriously and answered in a genuine and informative manner. The salesman was helpful from our first meeting though to me taking delivery of the car and after delivery. He explained all of the paperwork in detail and led me through all the controls in the vehicle. His attention and patience were exceptional.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“great service ,great attitude great bike”

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(Jennings Harley Davidson Leeds) - Posted 8 years ago

“Very helpful in discussing my requirements and arranging test drive. No pressure at all. Plenty of time to think of options, I was allowed to control timing of the process. When I did finally make up my mind I was offered good part exchange allowance and attractive deal on my nearly new car. Car buying made pleasurable.”

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(Jennings Ford Stockton) - Posted 8 years ago

“My salesman was Peter Brown. Mr Brown obviously has a wealth of experience in car sales and his excellent customer service skills compliment this. Also, although you might see that someone has a disability, you can't always just look at someone and understand how that disability impacts on them but Peter Brown understood and made adjustments to his timetable to ensure that things went as smoothly as possible for me. My experience with Jennings did not end once I had purchased my nearly new Ford Fiesta. I was also impressed when I called at Jennings on Yarm Road in Preston Park this last week. The gentleman in the parts department was so pleasant and went the extra mile for me. Finally, to compliment my positive experience, on returning to my car from the parts department, I struggled due to being disabled. A young gentleman called Yusef, who I discovered is an apprentice at Jennings, Yarm Road, didn't hesitate for a second to stop what he was doing to help me. What a lovely polite, caring young man he is. To be as considerate as he was, at such a young age is so lovely, I'm sure he will go a long way. Please pass on my best wishes for the future to him. Barbara Holliday”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Excellent service tailored to my requirements”

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(Jennings Harley Davidson Leeds) - Posted 8 years ago

“Superb services & staff. Would change nothing”

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(Jennings Harley Davidson Leeds) - Posted 8 years ago

“Dealing with mr Higgings was a pleasure, straight to the point and honest, no blagging, no false promises.”

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(Jennings Harley Davidson Leeds) - Posted 8 years ago

“Superb service, absolutely love my new bike!”

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(Jennings Harley Davidson Gateshead) - Posted 8 years ago

“Mark at Jennings Harley-Davidson Leeds was very helpful and polite when I phoned to enquire if a part would fit my bike.”

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(Jennings Harley Davidson Leeds) - Posted 8 years ago

“Emma sourced the car we wanted.Very efficient,friendly and professional.All in all a very good experience.”

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(Jennings Ford Stockton) - Posted 8 years ago

“Excellent and polite sales service from Mr Ashley Clarkson. We had more or less that the Kia was smaller than we wanted, but persuasive information from Ashley helped to change our minds. We were also impressed with the very smart outfits all the sales people were attired in.”

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(Jennings Kia Stockton) - Posted 8 years ago

“After visiting the UKs largest motor group on north Tyneside I wasn't impressed with the presentation of the vehicle which was priced several hundred pounds more than the Internet price,the part ex price was poor as I referred to the fact that I knew the Internet price,admin charges were added to the deal offer which is none sense ...I then contacted Mr Fearon Sales Manager at Jennings Gatehead and said I was looking for a year old CMax...he said he'd get back to me which he did do within twenty minutes....I went in the afternoon to see the vehicle which was in pristine condition standing on its own firm to inspect...just what I wanted. The part ex price was very good ,the sales presentation.clear and informative a breath I'd fresh air after my previous experience...and within three days I was driving my new vehicle without a hitch...10 out of 10 for Jennings and a big thanks...well recommended.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“From the first enquiry, I was impressed with the service from Jennings. My car was as described, delivered on time at a convenient time for me, and is as described in the adverts. Lovely car and such good value. Thank you.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“very good sales personnel---Arran and Gethin--timely, helpful, professional”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“No pressure from salesman just good professional polite service from start to finish”

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(Jennings Kia Washington) - Posted 8 years ago

“Cheerful pleasant and helpful”

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(Jennings Kia Washington) - Posted 8 years ago

“They sold me the car I wanted!”

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(Jennings Ford Stockton) - Posted 8 years ago

“Jennings have always been extremely helpful, Especially Jill in the motability department, she is so friendly and makes you feel totally at ease.”

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(Jennings Ford Stockton) - Posted 8 years ago

“I was welcomed and felt at ease and under no pressure at all”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Magic service”

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(Jennings Ford Stockton) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews