Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn`t exactly state that I was happy. The business of purchasing a vehicle was concluded successfully but not once was there any effort by the sales staff to make me feel as though I was doing them a favour. I paid a lot of money for the vehicle and not once was I thanked. It even took nearly 2 weeks for the car to be given it`s first service even though that should have happened 3 months previously. They then collected the car , drove 100 miles there and back and didn`t put fuel in it. In fact, thinking about it I should really change this review to poor. Offering a cup of coffee is not the way to go about selling cars.”

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Posted 7 years ago

“Spoke with Andy on the phone to check I was ordering the correct parts, he was very helpful, order arrived next day, excellent service.”

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Posted 7 years ago

“FRIENDLY STAFF GOOD DEAL”

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(Jennings Kia Washington) - Posted 7 years ago

“Very quick delivery, great service, Thank you”

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Posted 7 years ago

“The ordering process was very easy. One part was out of stock but they kept me fully informed by phone regarding delivery which was indeed next day.”

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Posted 7 years ago

“Fast&efficient”

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Posted 7 years ago

“Good oem product, Instructions, delivery”

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Posted 7 years ago

“Product ordering was simple and the communication, regarding the delivery, was first class. Would highly recommend.”

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Posted 7 years ago

“Easy to deal with and any problems quickly resolved. Recommended for parts for my Mazda.”

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Posted 7 years ago

“I got the car I was looking for”

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(Jennings Ford Stockton) - Posted 7 years ago

“Fantastic service. I was a bit apprehensive about buying a vehicle online without seeing it in person. No need! Mark Taylor at the South Shields branch was magnificent. He explained everything I needed to know. Nothing was too much trouble for him. A very big thank you. I will be recommending your company to family and friends.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Polite friendly and efficient was recommended to Jennings by a colleague hopefully in future if all goes smoothly I will recommend jennings”

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(Jennings SEAT Middlesbrough) - Posted 7 years ago

“Service offered by salesman was very polite and no pressure. Managed to find a car to the spec I was after. Very pleased with the car”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“Excellent prices, excellent service, both Danny in Gateshead and Kal in Leeds helped tremendously seeing as I couldn't visit the showroom because I live so far away.”

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(Jennings Harley Davidson Leeds) - Posted 7 years ago

“Service was great & a brilliant car”

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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Your sales exec. couldn't do enough for us Ian McClusky was fantastic, how a car salesman should be. He never pushed us or applied pressure, answered all our questions and did what he said he would do regarding the car we purchased. cannot fault you as a company. All in all a very pleasant experience, i will use you again and recommend you. many thanks Mr. A. Bunyan”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“The whole experience from walking through the salesroom door to purchasing my bike was a pleasure. Scott led me through all my queries with a friendly and professional manner and he demonstrated not only a wealth of knowledge of the brand but a huge passion for Harley Davidson too. A big thumbs up and thanks to Scott and everyone else at Jennings Harley Davidson!”

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(Jennings Harley Davidson Gateshead) - Posted 7 years ago

“"Poor communication & lied to and at no time did I feel customer service was even thought about let alone delivered.\r\nFailed to order parts when was told they had been. Told you were an official mountune performance dealer you aren't. \r\nWas told you couldn't set up finance without me being at the dealership then without informing me you set up finance. I have purchased 20 cars from \u00a3600 - \u00a365000 & never have I felt so frustrated & infuriated during a purchase. "”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“No pushy salesman, friendly and helpful. Good knowledge.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“helpfull and friendly sales staff”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews