Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with your sales person, Stuart Thorpe, he treated my wife and I with courtesy and friendliness but that has always been the case during the number of times I have dealt with him. My low mark of 2/5 is because of the state of the car when I received it, it was filthy, I was told it was because it had been left in the rain. To buy a brand new car and have it handed over in the state it was is unacceptable, particularly as I had paid extra to have the Supagard protection applied. I had to wash the car when I arrived home. We had been waiting for delivery for about 10 weeks and looking forward to picking it up and we were somewhat disappointed at seeing the state it was in. I would have thought someone could have made the effort and taken 15 minutes to wash it. Better still have had it under cover. Something of an anticlimax to say the least.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“No hassle from the sales team from start to finish very Callum B. Was very professional and helpful have and will recommend to others”

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(Jennings SEAT Middlesbrough) - Posted 7 years ago

“i saw the car i wanted on your website,i rang you to see if it was still available which it was and came through to see it. the salesman was brilliant and sorted everything out for me”

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(Jennings Ford Stockton) - Posted 7 years ago

“Happy to answer all questions.”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“First class service. Product was delivered promptly and was perfect fit for my vehicle.”

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Posted 7 years ago

“Part ordered was genuine VW branded parts, the exact parts that were required. Very good service, with quick delivery time.”

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Posted 7 years ago

“Our Sales guy Gethin was excellent, explained some of the many features on our new car and ensured we were completely satisfied We were a little apprehensive buying a car from a dealer over 200 miles away but the car was as exactly as described.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Good deal. Fair offer received for our exchange car - Rio NU63 UXJ. Scrappage allowance and Jennings discount. Ashley was fair and honest.”

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(Jennings Kia Stockton) - Posted 7 years ago

“Very knowledgeable friendly salesman.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Motability salesman, PAUL Pelegrini, couldn’t have been more helpful and has even contacted me after I had the car 2 weeks to check all was ok and that I was happy with it.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Excellent customer service from Tracey at Jennings Middlesbrough very happy with service from her and my purchase Tracey made everything painless and easy”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“First class service from Jennings. My family and myself all have fords and we will be purchasing all our parts and açcessories from them in future.”

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Posted 7 years ago

“Excellent customer service”

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(Jennings Kia Stockton) - Posted 7 years ago

“Helpful and welcoming. Top marks to Ian McCluskey and Colin Hutton.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“We purchased a new car from your Stadium of light branch. From start to collection of our car Chris Todd the kia manager was first class and put us at ease talking us though all the process nothing was to much bother and he kept in contact of everything. Also Chelsey she had just been there a short while but what a pleasure it was to talk to her hope she does well in her career. Will tell people of the service we received. Thank you and well done Mr &Mrs Little”

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(Jennings Kia Sunderland) - Posted 7 years ago

“No high pressure salesmen.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“all went well no problems”

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Posted 7 years ago

“No pressure applied, immediate test drive, good trade in, dealt with the transfer of personal licence plate.”

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(Jennings Kia Stockton) - Posted 7 years ago

“They had the items I was looking for at a good price and delivery was in good time”

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Posted 7 years ago

“Very helpful and very considerate. Everything was explained clearly and in detail.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews