Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were amazing at helping me sort out a new car and swapping my old one early! Fantastic service!”

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(Jennings Ford Stockton) - Posted 8 years ago

“Peter Nesbitt made buying a car hassle free and enjoyable. Great service, very happy with my new car. So happy my mum's coming Saturday for the same one! Thank you again Natalie”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Prefessional Sales team. Excellent service department”

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(Jennings Ford Stockton) - Posted 8 years ago

“I was not rushed. Everything was explained. I was kept informed.”

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(Jennings Kia Stockton) - Posted 8 years ago

“i got the car i wanted, simple as that”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Made us welcome and no pressure into getting a car .”

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(Jennings Kia Stockton) - Posted 8 years ago

“The service from Paul Pellegrino was, as always, outstanding. He went the extra mile to source a lease car for me to enable me to get back on the road since DWP reduced my Motability allowance. The only thing that was not good was the delivery of the vehicle which was not on the date given. This was not Paul's fault. It was the delivery from the port that took time.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“No fuss, No hard sell, informative, clear and precise information.”

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(Jennings Kia Stockton) - Posted 8 years ago

“We were made to feel welcome and that our custom was appreciated. Everyone we came in contact with during the buying experience were both friendly and approachable while giving us the confidence that we were buying from a professional person who could answer all of our questions and certainly was willing to go the extra mile even to having the towbar fitted for us which was a really big help. When we collected the car it had been prepared and presented beautifully and our thanks go to the whole team and in particular to Alan Platten for his knowledge and patience going through all the intricate features and even setting up the Bluetooth for my phone. Thank you all.”

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(Jennings Ford Stockton) - Posted 8 years ago

“Unclean etc.”

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(Jennings Kia Stockton) - Posted 8 years ago

“We were looked after well by the sales executive who answeredall our questions without any problems.”

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(Jennings Kia Stockton) - Posted 8 years ago

“Returned calls as promised, polite, even child friendly. Much better service than others I have used. I will be returning for my next car.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Tracy from the mobility was very good she explained everything we need to know and showed us where every thing we was in the car”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“No hassle. Perfect fit for the boot.”

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(Jennings Ford Gateshead) - Posted 8 years ago

“Accessories were fine precisely as ordered but delivery was a joke firstly delayed by courier with a vague reason advising the house number was incorrect (which it wasn't) then had to go to local supermarket to pick up order despite no evidence that anyone had been at my address. I ordered a spare wheel from an online outlet in Manchester at the same time I ordered from Jennings and the wheel was delivered the next day - 2 days before I self collected the Jennings order.”

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Posted 8 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 8 years ago

“Fair pricing. Bought without viewing first but vehicle was exactly as described. No hard sale on extras. All friendly members of staff we had contact with.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Helpful, knowledgeable and good customer service”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Excellent product competitively priced. However after receiving the product I did Email to change the product as I changed my car”

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Posted 8 years ago

“I can not fault the service i received from Jennings when i purchased my ford fiesta, from the moment i was introduced to Ian McCluskey he couldn't have been more helpful, he talked me through everything i asked about, all in all a great experience.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Very friendly, no pushing on the sales side which made a very welcome change”

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(Jennings Mitsubishi Middlesbrough) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews