Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick deal done,very professional.no real hassle,the car I bought had a power fault on start off,stated it would be fixed on check over,before delivery,but still has fault,the previous customer had the same complaint?”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 9 years ago

“Friendly professional staff. Not too pushy but very informative and helpful. South shields dealership.”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“Great service to my husband and myself on our purchases. Salesman Peter Brown was excellent and made it an easy process. Would definitely shop there for a new car in the future.”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“Salesman was great not pushy or overpowering he let us browse at our own pace and when we had a question he answered it honestly. Very helpful”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“From start to finish the service and advice received was excellent. The salesperson was very polite and knowledgeable and the trade in and purchase went through with no fuss, I could not fault him at all. I have used Jennings Ford a number of times over the years for cars and having them serviced/ repaired and will continue to do so in the future.”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“Our salesman Ian greeted us warmly and told us about a finance offer that was occurring in two days time .we looked at a few cars and left still undecided .i then saw a car on your web site and contacted Ian and he went to fetch from another garage .we came in next day and test drove it .we got an improved offer on our part ex and decided to buy our new car .four days later Ian had all the paper work ready and we drove away .Just easy comfortable buying expierance !! Thanks”

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(Jennings Ford Middlesbrough) - Posted 9 years ago

“I was wary of buying a car online as I live in Oxfordshire, but needn't have worried. Extra photos and a video we're emailed to me of the car and a copy of the service book so I could see it's history. The smallest of questions were not an issue and responded to the same day. The car was in perfect used condition in delivery, with scratches pointed out to me by the sales team removed. A small dent was noticed on delivery, this was rectified at my convenience within a week. The car came with 4 new tyres and a quarter tank of fuel when off loaded from the truck. The whole purchase was smooth and easy with no pushy sales tactics - and even a Xmas card recieved from the salesman today with a note hoping alls well. I couldn't have asked for a better service, and I am very pleased with the car.”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“Excellent service, no hassle salesperson which makes it a so relaxing atmosphere.”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“Great Service, polite and friendly sales team. Good buying experiance.”

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(Jennings Kia Stockton) - Posted 9 years ago

“As usual a first rate service from Jennings I can't fault them at all. Steve Ternant at your South Shields branch was extremely helpful and friendly, a pleasure to deal with .”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“i px my car for a Mazda 3 Sport Black Jennings made the whole experience simple and took care of everything Even when my Sat Nav became faulty they got the car in and updated the programme Emily the salesperson said any problems with the car do not hesitate to phone First class service”

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(Jennings Mazda Middlesbrough) - Posted 9 years ago

“We were more then pleased with the service we received and our salesman Mark was very polite and informative on our new car .”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“I was deeply impressed with the service I received from the sales executive I dealt with and Jennings as a wider group. Over the moon the car and the deal. Nothing to do with anyone there but I would like some advice/input on the paintwork as it appears to be staining above the rear diffuser despite me keeping the car immaculate, not sure if this is a know issue on white Fiesta STs. Thanks.”

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(Jennings Ford Gateshead) - Posted 9 years ago

“Excellent service from beginning to end”

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(Jennings Ford Stockton) - Posted 9 years ago

“Salesman was polite and not in the least pushy. We chose a non Jennings marque and any information he was unsure of he went off and found out. Transaction went smoothly and vehicle in lovely clean condition when collected.”

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(Jennings Mitsubishi Middlesbrough) - Posted 9 years ago

“Excellent customer service, very friendly and informative. The Ford Kuga is perfect and handles like a dream”

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(Jennings Ford Middlesbrough) - Posted 9 years ago

“Having to take back a motobility car and make a purchase the staff on both sides were very helpful. We are waiting to hear if we win our case to get the benefit again and will definatley use Jennings .”

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(Jennings Ford Direct South Shields) - Posted 9 years ago

“Sales staff excellent. Body shop excellent. maintenance side rubbish”

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(Jennings Ford Middlesbrough) - Posted 9 years ago

“I bought a used Ford C-Max a couple of months ago , Everything with the part ex and the sale went smoothly, although I was promised a spare wheel of which I am still waiting.”

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(Jennings Ford Middlesbrough) - Posted 9 years ago

“Very happy with the sskes girl and deal offerd Would go back to Jennings Mazda”

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(Jennings Mazda Middlesbrough) - Posted 9 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews