“We had booked a flight to Antalya scheduled for 6:00 AM — a time we specifically paid extra for. Shockingly, the departure was moved to 3:00 PM without any prior notice or compensation.
When we raised our concerns, the only response we received was the offer of a “free meal on the plane” — which is far from sufficient to make up for losing a significant part of our first day.
We had paid nearly £450 per night for our hotel, and losing valuable time on the first day of our trip is not just frustrating — it has a real financial impact.
This kind of treatment shows a lack of respect for passengers’ time, money, and travel plans. I sincerely hope other travelers don’t face the same disappointing experience, and that the airline or tour provider takes more responsibility in the future.”
“Jet 2 flight was great, however the hotel service did not meet an adequate requirement Sonia Resort in Helkidiki did not live up to its 4 star service in restaurant was not too good good was no where near the standard it should be and restaurant service was not good! Not sufficient staff causing service to be inadequate. The facilities was overall acceptable a reasonable standard although I would say that some outdoor areas need addressing. I t is quite remote and no public transport or curtesy transport available alright so long as weather is good a nd yes u want to stay au on site and rest !”
“Leftcas holiday. This review is for the service and dedication of the Jet2 holidays customer helper Evdoxia Chelioloui, thank you for your help, assistance, generosity and the understanding of our holiday needs.
The customer service manager said that they are very fortunate to have Evdoxia Chelioloui working with jet2 holidays.
Thank you Ev.
We look forward to meeting you again on another jet2 holiday.
kindest regards.
Richard & Karen.”
“Having wonderful holiday in Symi, just been informed that with our transfer, we are to be dumped at Rhodes Airport 5 hours before our flight leaves to NCL, what a great end to our wonderful holiday. Check dumping time before you book with Jet2 holidays. Jet2 holidays not interested.”
“The hotel Valparaiso palace is not 5 star as jet 2 rated it ! . It’s miles from any shops . The top pool was closed and building work being carried out . There was one tiny bar on a night along with diners the pool bar was closed . The whole hotel is tired the rooms need up dating . No shop no entertainment !! . It was like a nursing home .”
“Very helpful,wife needed assistance to travel for the 1st time..holiday rep pointed in the right direction,and everything went well all the way to the coach in palma.”
“From the moment we checked in at the jet2 desk to the moment we got off the plane and was approached by the Jet2 reps in Tenerife all I can say was absolutely fantastic service.Nothing was too much trouble which made our holiday and stay at HRHotel a pleasure will definitely reccomend and will praise jet2 the true professionals in budget holidays to all my friends and family 5 stars ⭐️⭐️⭐️⭐️⭐️ and a thumbs up 👍🏾”
“The airline flights etc no problem but the hotel was rubbish every one was complaining we went to puerto de la Cruz in Tenerife in the Tenerife 07 hotel it was appalling booked a superior room there was nothing superior about it please don’t waste your money it was down a steep hill and even worse up a steep hill . I would not advise anyone with mobility issues to book or anyone who wants a descent hotel to stay in to book here”
“Live pricing is rubbish!
I've looked for a holiday and spotted one looked at I've considered it and continued my search when I came back to it the next day that the holiday had increased to £120 so I've said I rather book it than see again a price increase on it but to find out no later than 24 hrs that holiday has decreased on price by £210 than what I've already paid, been that so annoyed that I want to cancel but the cancel cost would come to £240 so I'll not use jet2 again. If you put overall all the individuals going on this holiday will get the same stuff but at a different price!”
“Flight change address by 9 hour 45 minutes and told this is a minor change as under 12 hours and not willing to give me a full refund. Absolute joke and no care or compassion shown for my circumstances and the stress and hassle this change is causing me. Staff are unable to provide good, common sense customer service and you just go around in circles with them, useless. I will never book with jet2 again.”
“I've used this company over a period of 4years about 8 holidays 2of these holidays were group family hols went on a family wedding to rhodes on july26th we got to airport looked on board see gate number to see flight delayed to futher notice no tex or emails to warn of delays ok checked in went to departure flight due to leave at 2pm had meal notice up at 350pm flight delayed to 525 ok got on plane took off 535 landed at 1105 rhodes local time 1hour delay baggage no information on to bus was told 4th drop off ended up been last 220am arrival hotel tried to claim for late arrival to be told due to bad weather in Turkey that night before we flew were not able to claim compensation when other flights affected that weekend had money paid back some paid that week we were there on holiday so after 4years holidays won't be spending any more of my hard earned cash with this airline any more can't see how some airlines pay out and others ie jet 2 don't avoid this company at all costs”
“This is the worst company we have ever used
They have no duty of care.
They misled us
They did not in any way acknowledge their responsibility for giving us a disastrous holiday.
If you are elderly or disabled, avoid this uncaring company
We were phoned earlier evening on Thursday 12th September, informing us we could not stay at our Booked Hotel ALEGRIA Palacio Mojacar 7 nights from Sun 15th Sep 2024 in a Club Rm, because it was over booked.
We were quite taken aback at the short notice as I am disabled and had researched the hotel to suit my needs.
We had booked originally on the 08th September, however we had to change the dates due to a medical appointment.
We were told at the time there were no Club Rooms left and so we decided to go back tonight the original booking.
A few days later we were contacted Jet2 stating that we could change our booking to the 15th and there was definitely a Club Room available. So we paid the admin fee £200.00 and we were sent confirmation of the amended booking, through MyJet2.
So now we find ourselves as 2 retired woman, that we are changed to a Hotel at the other end of beach and to access the beach I have to walk up and down a steep hill.
We chose to be close to Garrucha because of its fantastic fish restaurants and now we are miles away.
I also noticed the amenities in the new Hotel Playamojacar Aquapark Hotel were not as good and it is not an Adult only hotel. We have no Spa for me to access to help my condition and to bring the room up to the equivalent of ALEGRIA Palacio Mojacar I paid another £340.00.
We have to pay supplements on all the cocktails and still request an extra spirit to make it taste right.
The member of staff who told us we were being changed was a little flippant and I was very frustrated with her, however when we were informed there was nothing we could do, I gave in.
The questions I ask are:
Why were we told in April our booking was confirmed and we had a Club Rm to go to, and you took a £200.00 admin fee for nothing it now seems.
Why were we moved so far away from our original choice of area.
Why were we told our room was the equivalent, when certain amenities were missing.
Why were we put in a hotel on a hill, knowing full well I had mobility problems.
Why were we not given a Superior Rm in the first place, so I didn’t have to upgrade for Tea and Coffee, bathrobe facilities and a wider balcony and we still don’t have the Sun Beds we wanted.
We feel very let down by your company and £80.00 reimbursement against the £340.00 I had to pay to upgrade us to an equivalent Club Room in the new hotel is very disappointing.
You still have to pay for your safe, there is no water in the rooms and the snacks are very limited and we cannot get Wi-Fi in our room.
It’s not right to take admin fees and then tell us our booking was cancelled. We should have been reimbursed that money because you didn’t fulfill our changes. And why were we not moved to have an equivalent room when there was one available so I didn’t have to spend my pension to get a room as equal as possible to our original one.
So far we have paid out an extra £540.00 - £80.00 for a hotel we didn’t book.
All this on top of the price for our holiday.
Tues 17th September, we are now on the 3 Groundhog Day of food. I had basically the dinner as I had lunch.
We decided to go to the bar to have a Cocktail each, even though we have to pay a supplement on all cocktails. (This is not an (All Inclusive Hotel). We handed our Rm card to the bartender and we were told we had to pay cash?? We explained we were Inclusive and only had a supplement to pay to the room. He said no and was extremely curt with us, demanding we return to sort out the payment. We said we would go to the reception and she said our card had been shut down, (not by us or our bank) as our Credit Card is in fact in credit paid in by Jet2. £80.00
We now have to re register our card and most certainly we will not be explaining anything to the Bartender.
We had no Toilet Roll in our bedroom and had to go to reception to get that as well.
Nothing is easy is easy in this hotel, because no one actually knows what’s happening.
The Terre Restaurant doesn’t seem to exist, even though we are supposed to be able to access it once.
We had to find the Bar ourselves, we don’t know where the Ocean Club is because no one tells you.
I, as a disabled person cannot be moving from here to there to find out where things are. There is no information in the Hotel to let you know where things are. When you ask you are told one thing and then it’s contradicted by another.
It’s becoming a nightmare for us now, especially when we are embarrassed by a bartender.
There are good things about this hotel, however there are too many unnecessarily bad things, that seem up to us to find out, fix or change.
Great big balconies with the tiniest table and no sun beds, which our chosen hotel had. We are very unhappy here and have not seen a Rep to discuss the situation.
Maura M Halsall
Our rating”
“Jet 2 holiday departures, flight & transfer to and from hotel were all faultless... Jet 2 staff are really friendly.I was let down by a very disappointing hotel choice of such poor quality that I'm surprised Jet 2 holidays puts their name to it.. Pineda Palace Pineda del mar... Probably the worst quality hotel I've stayed in....”
“We booked a budget holiday through Jet2 to marmaris we where their last year and again this year we stayed at mehtap family hotel twice the owner Mustafa and aischa where fantastic the cleaners where very friendly and happy to chat and our room was always cleaned and the bar staff where very good the food was excellent as well we can not fault this hotel”
“I went on holiday in July the hotel was disgusting the hotel tried to charge me for WiFi at a different price to what was advertised when we landed jet 2 people couldn’t be bothered to even show us to our coach. We had to find it ourselfs joke ..”
“Very good experience on the 3 or 4 occasions I've used them. Always considerate of Older patrons which these days is a blessing. Customer services are excellent for things like accessibility ie Wheelchair accompaniment etc and the Hotels on offer are extremely varied and suit many budgets. Tbh I now use Jet2 Holidays whenever I travel abroad on holiday.
.”
“Very good experience on the 3 or 4 occasions I've used them. Always considerate of Older patrons which these days is a blessing. Customer services are excellent for things like accessibility ie Wheelchair accompaniment etc and the Hotels on offer are extremely varied and suit many budgets. Tbh I now use Jet2 Holidays whenever I travel abroad on holiday.”
“I put down £60 deposit on a holiday for february 2025 & cancelled 10 days later
Thinking I gave plenty of notice & have
Been told I've lost the whole £60 so
What about cooling off period!! SCAM
I won't be booking like that again!!!”
