JJsHouse.com Reviews

Name: JJsHouse.com
Rating: 4.26

4.3 Rating 313 Reviews

83 %

of reviewers recommend JJsHouse.com

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Metrics

4.3

Based on 313 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 20th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The material is listed as being Chiffon on the web. The dress was made of 100% polyester. It fits fine but was dissatisfied with the misrepresentation of the material.”

Helpful Report

Posted 1 month ago

“The bridal party I was in was told to order from here since we were in a pinch for time. (My thought was to order state side). Sure enough so far 2/3 of us have dresses laughably large even though we measured using the size guide. It’ll be the price of the dress just in alterations to wear something that fits. Not to mention the fabric looks really cheap.”

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Posted 1 month ago

“Overtime I tried to order it was a different price each time and would not let me order in US Size kind of sketchy and ui ethical not a trust worthy site”

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Posted 1 month ago

“I purchased a dress in February for an event in April, so I could get alterations if needed. Dress cost $248. I kept checking my order, and was getting worried because in one month the order was still "processing". I contacted them about it and got NO response. The order never shipped (they are in Singapore) but luckily I found a dress locally that I liked, and bought it. I canceled the order. JJ's House refunded me only $110 of my $248 . The other $138 was for "shipping and restocking " which mind you, it hadn't EVEN BEEN SHIPPED! The restocking fee is supposed to be only $40, so they ripped me off for $138 on an order I never received!! DO NOT BUY FROM THEM! When I complained and asked about it, no response as usual. They have poor communication.”

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Posted 1 month ago

“They basically don’t have anything in stock unless you order them and they’ll source from their supplier in China. Nothing is made tailored made. That is misleading and false advertisement. I have not received my dress yet but not happy that I had to wait for 2 weeks before they will post my dress. Obviously they are waiting for their shipment to come from China”

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Posted 6 months ago

“Don’t buy anything from this store They don’t accept returns. And willing to return only 40%of your Oder amount”

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Posted 7 months ago

“if you enjoy being price gouged by shipping, receiving shredded/ destroyed packaging, terrible sizing and an expensive return policy, only to be gouged again by the same shipping policy to have to order a different size, this is the site for you.”

Helpful Report

Posted 9 months ago

“They refused to accept return for unused dress for grandmother dress when her husband passed away and she became too ill to attend. Dress had not been worn or altered. All I wanted was to get it out of the house, I wasn’t looking for full refund. They said “no” but offered a 10% coupon on future purchase. The delivery was bad enough, waited weeks to receive them left out on the road by bushes. DONT USE THIS COMPANY. USE A REPUTABLE STORE LIKE NORDSTROM OR DILLARDS”

Helpful Report

Posted 10 months ago

“Terrible customer service, unclear returns process, after sending back dress promptly I was told I needed to ask for a returns form and as it would arrive without one I'd only receive a 40% refund. Rude email, shabby dress, nothing like picture, took ages to arrive. Disgusting.”

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Posted 10 months ago

“I give them one so I could write review I returned dress as it was badly made an did not fit me over 6 weeks ago they said my money would be returned within 14 days to date I have had nothing”

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Posted 10 months ago

“Purchased a headband from over a month ago and still not recieved it. They tried to compensate by giving 100% delivery off coupon for next purchase. Just so they can get more money. I doubt I'll even get a refubd back. DO NOT BUY from them.”

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Posted 11 months ago

“USA - bad experience. Please be careful with this company.”

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Posted 11 months ago

“Absolute shambles of a company. Untrustworthy, unreliable and utterly disappointing.”

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Posted 1 year ago

“I would NEVER order anything from this company! I carefully read the return information and it clearly stated returns were possible on stock items. So I ordered 2 dresses in different sizes because their sizing seemed very off. Just stock sizes from the website. I did NOT order a custom size, which is what they said was non-returnable. I received an email telling me I could not order 2 dresses and return 1 because they are made to order and to only order 1. After emails going back and forth and not being assured I could return the 1 dress if it did not fit, I cancelled the entire order and ordered FOUR dresses through Amazon and returned 3. LOVE the dress I got on Amazon. JJs return policy on the website should list CORRECT information to avoid wasting so much time!!!”

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Posted 1 year ago

“Such a hassle to get a refund. Dress nothing like website. I was warned about how bad this website was and I should have listened. 90 euro down the drain. Such a costly effort to send back. Planning a wedding like most customers. I don’t have time or money to be v dealing with complicated returns.”

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Posted 1 year ago

“Thieves. The dress was never delivered it's been a few months I tried to contact them there's not even a number I can call I could only text them and they said oh I better go find out who delivered it! (They couldn't even tell me who delivered the dress) this was supposed to be for my parents funeral in Arlington Cemetery Washington DC. There is a reason why I never order anything online and I'm absolutely disgusted. I am going to buy American for now on and I am going to try to find every way to warn people about these thieves at "JJ's".”

JJsHouse.com 1 star review on 7th March 2023

Helpful Report

Posted 1 year ago

“Really disappointed! I have been charged 49£ for delivery. I returned 2 items of 54£ and I have only received back 44£. I will never buy again from this website. Quality 0.”

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Posted 1 year ago

“Hi I recently bought a bridesmaid dress here since the domain address ends in AU. I never had any trouble dealing with any Australian website not until today. See, this dress I ordered shows in their website that it has return policy and only custom made sizes are not returnable But here is the disclaimer, ONCE YOU PLACE THE ORDER, THERE IS NO WAY FOR YOU TO LEARN WHETHER IT IS RETURNABLE OR NOT If you check my pictures below, you will see that I ordered a standard size of AU 10 only for this dress But when I ordered it, suddenly there is a note to say IT IS NON RETURNABLE. WHICH DID NOT APPEAR WHEN YOU ARE STILL PLACING THE ORDER AND NOT FINALISED IT YET THE FUNNY THING IS, BASED ON THEIR CANCELLATION AND REFUND POLICY, ANY MADE TO ORDER DRESS CANCELLED AFTER 5 days, you wont receive any monies back. Even if it was not shipped yet!!!! So I cancelled my order, and they are telling me now that IT IS A CUSTOM MADE DRESS!!! When in fact they did not mention it when I ordered it. This company insidious!!!! PLEASE BE CAREFUL. BECAUSE ONCE YOU ORDER, YOU WILL BE RIPPED OFF OF OPTIONS, THEY WONT ALLOW YOU TO RETURN IT NOR REFUND YOUR MONEY PLEASE SEE ATTACHED PICTURES FOR EVIDENCES ILL RAISE THIS WITH CONSUMER AUSTRALIAN LAW. this is so inhumane. My name is Jennifer Letran and I am a real person working hard to earn money and not to be ripped of for it. You can email me at jen@jenniferLetran.com Please do not buy here. Even high end brands offers a return within 30 days with full refund”

JJsHouse.com 1 star review on 6th November 2022

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Posted 1 year ago

“They do not refund you! Do not buy it! I returned all items and they never refund my money. Scamer!”

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Posted 1 year ago

“If I could give them 0 stars, I would. Not only did NONE of the try-on dresses work (I'm out $30 with no refund) but they keep sending me emails stating that I have not returned the dresses. I received the dresses, tried them on and returned them THE SAME DAY. Once I got the first email stating that I had not returned the dresses I responded to the email and attached the UPS drop off receipt AND a screen shot of the UPS website stating that the dresses had been returned. They emailed me back saying that they received them. And yet, they keep sending me emails stating that I have not returned the dresses. Their system is TERRIBLE. Don't put yourself through the hassle of the try-on dresses!”

Helpful Report

Posted 1 year ago

JJsHouse.com is rated 4.3 based on 313 reviews