Name: JJsHouse.com
Rating: 4.25

“There is no way to return products. You must include photo of reason why returning. Website doesn’t let you download picture. The chat doesn’t work and you can’t submit a ticket via the email link.”

Helpful Report

Posted 2 years ago

“Absolutely appaled by the delay and no tracking possible for my order. Made it 9th November, allegedly been in UK since 13th November.however in Yodel tracking app, shows since 11th November.. this proves its not shipped from other country potentially, and sits in UK ll this Tim, no still not with Yodel, apparently only being sent to Yodel... so how come they advertise wi ship in 3-6days and now it will be 18th November with no tracking information or even delivery date accessible. Will not stop with these reviews and keep going as no pt ordering something when the purpose of the purchase is to receive it in time. Scared to even think about the fit and the quality.. Reading all these reviews is clear to see they are an awful business to shop with, especially with such high shipment cost -£17 And no communication with shipment or delays etc. Nothing at all”

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Posted 2 years ago

“Absolutely appauling. I received my wedding dress today. The "white" fabric has a blue tinge to it, the Trumpet style is not trumpet at all, it wasn't true to size at all... Never shop here for wedding dresses. I'd give zero stars if I could”

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Posted 2 years ago

“My order arrived with items missing, first emails were ignored by jjshouse, then through their online chat managed to get a ticket number to respond to. This led to them asking for photos of missing items and labels, sent the labels photo back. Still no response after 2 weeks, complained again to be told items were out of stock anyway and I could either have money back in 2 weeks or voucher which they recommend (If you can find it!). They are very quick to process your order but when things go wrong they are of no help. I now have non matching items which I would not have ordered if jjshouse had been more honest with their supplies.”

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Posted 2 years ago

“I have tried for over a week to get a refund and return an item. . what a nightmare after over five emails still zero real help. I even was going to settle for a fifty percent coupon and give up on returning the dress only to find the coupon doesn't even work I'm just out over a hundred dollars A big disappoint stuck with a dress I don't even want .”

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Posted 2 years ago

“Regular Shipment $31, priority shipment $34. When you have goods to return, you pay the return postage extra, not JJ! Therefore, I did decide against shopping at JJ's after all the reviews that I read here and in other forums, because obviously there is also a problem with the refund of perfectly ok returned goods in many cases and I will definitely not pay three times;) Sorry, mates...that's a bad business model! Well, it only works for you guys, but not for your customers and the poor people who have to taylor and supply to you. It's a shame!!!”

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Posted 2 years ago

“I purchased over $1650 worth of product - shoes for my music students to wear with their formal uniforms. I even paid for expedited shipping. customs charged me almost $800 and only delivered part. come to find out that jjshouse did fill out the paperwork properly. so DHL wouldn't release to me and couldn't ship back. I notified jjshouse of this but they chose not to fix it. now 4 months later, they refuse to take responsibility and refund the $1400 they owe. instead they waited for DHL to destroy the pkgs as undeliverable and offered to only pay 40% of missing products. unacceptable! a company should stand behind their mistakes...and this was a huge one that cost high school students money since it was their money for their shoes! any company that steals from kids is not a company to do business with!”

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Posted 4 years ago

“*update to below review* I've been approached by the company and they have offered me more $ (in way of a refund) if I take down my reviews. Dodgy much??!! Save yourself the time, energy and cost and buy something local. You don't end up saving money and you'll stress and be disappointed. The people that have posted good reviews must have been paid, seriously! Ordered a bridesmaid's dress custom make. Dress arrived within timeframe however the fit was horrible, so big!! nothing like it looked online. I'm roughly a AU 10-12 size so it should have fit similar to the one online... Nope!! It was ridiculous! The point in the breast cups where darts are and nipples should be were sitting up 2" down from my collarbone! Wtf?? I took photos and sent it to them straight away, I got a reply back within a day saying "I'm sorry you feel this way" not "I'm sorry we stuffed up" like it's my fault?? They offered me 40% refund of the dress price, which was only $90 from the $300 I paid, to go it altered. I ordered a custom make so I didn't have to get it altered!!! I took it to two different dressmakers and neither could do anything apart from cut it up and keep the bottom half and turn it into a skirt :( The other two bridesmaids had similar experiences. One of them told JJ's that she'd be posting a bad review and they offered her a higher refund if she didn't. Pathetic. We all ended up having to buy other dresses elsewhere. I don't know how they are still in business. Just awful!”

Helpful Report

Posted 4 years ago

“*update to below review* I've been approached by the company and they have offered me more $ (in way of a refund) if I take down my reviews. Dodgy much??!! Save yourself the time, energy and cost and buy something local. You don't end up saving money and you'll stress and be disappointed. The people that have posted good reviews must have been paid, seriously! Ordered a bridesmaid's dress custom make. Dress arrived within timeframe however the fit was horrible, so big!! nothing like it looked online. I'm roughly a AU 10-12 size so it should have fit similar to the one online... Nope!! It was ridiculous! The point in the breast cups where darts are and nipples should be were sitting up 2" down from my collarbone! Wtf?? I took photos and sent it to them straight away, I got a reply back within a day saying "I'm sorry you feel this way" not "I'm sorry we stuffed up" like it's my fault?? They offered me 40% refund of the dress price, which was only $90 from the $300 I paid, to go it altered. I ordered a custom make so I didn't have to get it altered!!! I took it to two different dressmakers and neither could do anything apart from cut it up and keep the bottom half and turn it into a skirt :( The other two bridesmaids had similar experiences. One of them told JJ's that she'd be posting a bad review and they offered her a higher refund if she didn't. Pathetic. We all ended up having to buy other dresses elsewhere. I don't know how they are still in business. Just awful!”

Helpful Report

Posted 4 years ago

“My hat arrived screwed up in a small box and was unable to make it look anything like the photos on the website. I'm in a battle to get a refund. Have been offered vouchers minus cost of postage. Although they have now agreed to refund I'm still awaiting the return slip after continually asking and therefor I can't send it back and get the refund. I wonder if I ever will.”

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Posted 6 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

JJsHouse.com Reviews