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JJsHouse.com Reviews

4.3 Rating 315 Reviews

83 %

of reviewers recommend JJsHouse.com

Company Reviews

4.3

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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JJsHouse.com 5 star review on 20th March 2024

JJsHouse.com 5 star review on 17th December 2023

JJsHouse.com 5 star review on 17th December 2023

JJsHouse.com 5 star review on 24th November 2023

JJsHouse.com 5 star review on 7th November 2023

JJsHouse.com 5 star review on 7th November 2023

JJsHouse.com 5 star review on 12th July 2023

Donna Calderaro

91

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give them 0 stars, I would. Not only did NONE of the try-on dresses work (I'm out $30 with no refund) but they keep sending me emails stating that I have not returned the dresses. I received the dresses, tried them on and returned them THE SAME DAY. Once I got the first email stating that I had not returned the dresses I responded to the email and attached the UPS drop off receipt AND a screen shot of the UPS website stating that the dresses had been returned. They emailed me back saying that they received them. And yet, they keep sending me emails stating that I have not returned the dresses. Their system is TERRIBLE. Don't put yourself through the hassle of the try-on dresses!”

Posted 1 year ago

“DO NOT ORDER FROM THEM. Not sized right no returns. GOT A Used dress. Will not return your money .. THIS IS BAD PLACE RUN FAST”

Posted 1 year ago

“I will NOT recommend anyone buying from this site. First I orderd a dress based on my own measurment and gave them the measurements they request. They sent me a dress that was way too short. It reached my mid-thigh. It was supposed to be long. I did not get full refund and they did not make a new dress. They did not follow what they promise in there guidlines. They did agree to sell me fabric to repear the dress myself, but I had to pay for the fabric and the shipment. The coulor on the fabric they sent did not match the dress. They did not give me full refund even though their guidlines promise this. I had to argue to get anything and even then they tried to trick me out of money. So, do not buy a dress for JJ’s if you are not willing to take the chance of loosing your money. If they do any mistake you have to pay the cost.”

JJsHouse.com 1 star review on 17th October 2022

Posted 1 year ago

“I would make this review 0 stars if I could - pay close attention to their very confusing and frankly predatory return policy before shopping! If you’re online shopping for bridesmaid dresses and what to try on a few options this site is NOT for you, returns are only accepted if they’ve never been opened, tried on, etc. I’ve been trying to cancel my order before it ships now for several days and received multiple confusing emails about their policy which contradict each other, had to open a dispute with my credit card company and couldn’t find a way to get anyone on the phone to respond to my request. This company sucks and their return policy unacceptable. Would never shop here again.”

Posted 1 year ago

“Lovely MOB dress, tried on once, day of wedding zipper completely separated (despite the fact that it was a loose fitting dress)and could not be fixed. Had to be sewed into my dress at the last minute. Almost more distressing than the poor construction of the dress is the response I got from JJ’s House - offered me a coupon for 10% off my next purchase!!”

JJsHouse.com 1 star review on 6th September 2022

Posted 1 year ago

“I ordered two flower girl dresses at 70.00 apiece. They were very pretty, but both of them are so long that I have to spend another 65.00 apiece to get them cut off and hemmed.”

Posted 1 year ago

“I am pregnant and needed to order a bridesmaid dress. I needed to order 2 dresses so I could see which one fit my new body best. Their website clearly states they have a worry-free return policy that says you are able to make a return up to 14 days after receiving your online order. So I placed my order with 2 dresses. They emailed me and REFUSED to process my order until I pick one dress… despite their policy. I don’t have time to order a dress….return it (if it’s doesn’t fit) and order another one. This has been the worst customer service experience. I am still in shock. Do not shop here.”

Posted 1 year ago

“The dress on the website is beautiful. I ordered a size 16; knowing it would be large but I would deal with alterations. When the dress arrived it was poorly packaged; very wrinkled and I must say, very poor quality. The zipper does not lay down on the dress properly. As I said, the dress on the website is beautiful; but, you get what you pay for and I did. I took the dress to the thrift shop. Also, JJ offered me a 40% refund which I thought was a nice gesture; but, again, I had to start looking for another dress. I do not recommend JJsHouse Clothing.”

Posted 1 year ago

“Total scammers, they will not fairly refund I purchased two dresses that did not work for an event. I followed the directions on their website to process a refund. Now JJ‘sHouse is telling me they’ve only received one of the two dresses that I purchased and returned! As a result, I will be receiving a partial refund. They are a total scam and do not grant refunds. Do not give them your business.”

Posted 1 year ago

“Their customer service is a joke. Won't talk to you other than email. And if they have a problem with your order and didn't get an email to you, they won't continue to reach out. So you just assume it's gonna come until the delivery date passes. I am 3 weeks out from my wedding I was missing 2 of my 4 bridesmaids dress. When I finally get a hold of someone and they inform me JJs doesn't offer dresses bigger than W26 my brides maid is a W28. EVEN THOUGH I SELECTED SIZES FROM THEIR DROP DOWN MENUS. Also they made a dress for my Mom and it looks awful they didn't follow her sizing at all! Never shopping with them again!”

Posted 1 year ago

“Whatever you do, do NOT buy from this company. When I received my dress it was the wrong color (my choice, not their fault) but their sizing is not accurate at all; and I had a seamstress friend of mine do all my measurements. Then, when it was time to return it because they say on their website, "JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s)." That is NOT true. First of all, they gave me the run-around and it was not easy to return but with lots of determination and time spent I was able to get it done in the short window they provided. But the worst part of all is that not only did I have to pay return shipping but I did not get a full refund. It's a racket! Don't buy from them! They are based out of Hong Kong and have terrible customer service. Stick with Amazon where you know you'll have great customer service, free returns and full refunds!!!”

Posted 1 year ago

“Never order from JJ House for special event as the delivery is unreliable. It may ruin your special day.”

Posted 1 year ago

“Scamming people around the world. Look at the BBB LOTS of complaints poor workmanship and dead fake shipping and returns.”

Posted 1 year ago

“Awful and rude”

Posted 1 year ago

“My wife gave her exact measurements for JJshouse to customize her wedding dress BUT it didn't come to those measurements. It was a trumpet dress and it looked baggy and bulgy, without shape and the lace was loose. I was going to be charged more than the dress cost to do an alteration here in Miami. Very disappointed but more is the response jjshouse gave me of giving me a 30% refund… my bride is without a dress and now down almost $400 dollars… not cool Tip for consumers: Don’t customize, they don’t know how to. You’ll end up paying more to do an alteration.”

JJsHouse.com 1 star review on 28th April 2022

JJsHouse.com 1 star review on 28th April 2022

JJsHouse.com 1 star review on 28th April 2022

JJsHouse.com 1 star review on 28th April 2022

JJsHouse.com 1 star review on 28th April 2022

Posted 2 years ago

“Had to collect my parcel at Pep Terminus Kld. Crime Hotspot - very dangerous for the public. Asked them to contact me to no avail, dint answer my email. Garment very small - won't fit a child. Not worth it - stay away!”

Posted 2 years ago

“Oh I wish I could put 0 stars. Disappointed and angry. I ordered a dress on 19th of March and it was due to arrive on 2nd of April. It’s 10th of April and it still hasn’t arrived. I have a wedding to attend since I am a bridsmaid and the worst part is they keep lying about the location of my parcel.they keep saying it’s with the shipping courier but when I contacted the shipping courier the said that they haven’t recieved anything at all. Then I texted them again and they kept saying the same thing and saying ALL COURIERS ARE EXPERIENCING DELAYS but that’s a massive lie because I have been shopping for the past 3 weeks since I am going on holiday and they arrive within 5 days maximum even the ones I have bought from SHEIN. SHEIN is located in China as well but they are really reliable. This company is a total fraud. They actually are a fraud and they are such big liars. Please don’t buy from them or you will miss your event and be so so disappointed . I have anxiety and this is messing with my head but they still lie to me instead of fixing the issue. Shame on you.”

Posted 2 years ago

“I ordered one dress to see the color, quality and fit. I was told it was refundable. I purchased it for $253 but only received a refund of $171. The transaction cost me $82! I was not warned it would be so costly, when I first chatted with their online chat, and it really was not worth it. Whole interaction of ordering and returning took weeks as well!”

Posted 2 years ago

“The dresses were great quality but DO NOT GO OFF THE MEASUREMENTS LISTED. They run big if you base it off the measurements. I had to pay $51 to have all the dresses shipped to me. I don’t want to have to spend another $100 on shipping to send the dresses back to them and then ship new ones back to me. It is ridiculous how expensive shipping is especially when dealing with the cost of returns. I am very frustrated that the measurements listed online were the exact same as my bridesmaid and yet when she tries it on it is huge.”

Posted 2 years ago

“Ordered wedding shoes far to small for a size 5 had to send them back and first tgey offered a voucher then they refunded me some money but do not refund it all. I would never recommend or order from here again”

Posted 2 years ago

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JJsHouse.com is rated 4.3 based on 315 reviews