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John Pye Auctions Reviews

1.2 Rating 200 Reviews

5 %

of reviewers recommend John Pye Auctions

Company Reviews

1.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 30th January 2024

John Pye Auctions 1 star review on 30th January 2024

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 20th November 2022

John Pye Auctions 1 star review on 19th October 2022

26

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THESE SCAMMERS! If you spend time and effort to win a lot, don't think you will get it. I won 2 lots from same salesroom with delivery only option, paid an invoice total of more that £143 (12 items per two lots). Delivery was late and only 1 lot out of two. Spend more time with them to chase my items, and they offer me a "partial refund" of £23. They are SCAMMERS and supposed to be shut!”

Posted 4 months ago

“Never record your maximum bid. John Pye will bid you up. Totally dishonest.”

Posted 5 months ago

“DO NOT BID or BUY anything from this company. READ THE REVIEWS FIRST!! 90% of their stock are either FAULTY or DAMAGED. They are NOT cleaned, tested or refurbished. They are SALVAGE RETURNS. You do NOT SAVE ANYTHING from buying from them. You will find a better deal from eBay and you can easily get your money back if it is faulty or damaged.”

Posted 5 months ago

“Mis sold and Misled: Dreadful, items not as described or as photographed. Refused to refund returned goods, feel totally mis sold. They could have taken photographs to show damaged and have stated good are damaged. I feel totally robbed.”

Posted 5 months ago

“Suggest no one buys anything from John Pye unless they can visit the auction site and view the item first. The descriptions online are very poor and only very few tell you condition. Invariably the products are damaged and not working and though pictures may look great, they nay not represent what your going to get. Add on costs fir commission and some highly inflated delivery charges and you will soon find it is better to buy off ebay or brand new. Their terms and conditions favour John Pye so no point complaining. Beware.”

Posted 5 months ago

“Waste of time and money and terrible customer service”

Posted 5 months ago

“I bought 2 smart watches. Neither worked at all. They just said too bad its an auction site we dont care if it works or not”

Posted 5 months ago

“Huge disappointment- bought kids ride on car which was less than 50% complete. No way of getting it sorted. Should never have been offered for sale. Complete waste of money. All I would say is that DO NOT believe the description / stock photos - completely misleading.”

Posted 5 months ago

“Appalling. I have spent a lot of money with this company. Items that I bought in august have now been stated as ‘lost’ Batted off, flipped off and utterly disgraceful customer service”

Posted 6 months ago

“bought a food mixer from John Pye Auction and was broken as well as can't be fixed as can't get the part anymore, waste of money and very disappointed”

Posted 7 months ago

“DO NOT BUY FROM THEM SOFABED. Sadly their employees doesn't know differences between Sofa and SOFABED. Trying to explain them by emails also with pictures they insisting sofabed has to have second part to make it bed. They thinking you need to buy sofa and also buy bed to make it sofabed. Omg sent 17 emails still they didn't understand sofabed has attached part underneath the cushion hided bed extensions. Bought from them sofabed they send me sofa and not sorting the issue. I'm going to small claim court to get my issue sorted. They need to train their employees about what is sofa what is sofabed and how they operates. Also they're stubborn about they're not admitting they've made a mistake. Disgusting attitude.”

Posted 7 months ago

“Just got scammed after buying an item which should have arrived 16 days, when chasing the item I am now getting the cut and paste response which then goes silent. This company is a scam and the more verified complaints they receive to watchdog the better. I'll be making my complaint, even Delboy and Rodney have morals”

Posted 7 months ago

“SCAM!!!!!!!!!”

Posted 7 months ago

“Whoever is running this company is trying to bankrupt it. Deliveries take a month, even for the smallest item and their T&Cs state 7 days but arrive weeks late. Their customer service is made of NPCs only able to copy and paste the T&Cs when confronted for being in breach of their own T&Cs they just make fake excuses. How does this terrible company still exist?”

Posted 7 months ago

“Delivery wait time over a month Poor customer service Company clearly in breach of its own Terms & Conditions, but when confronted they disregard it and refer to their "business standard" being different .... At its core, a company that displays a total disregard for its actual customers .... can't recommend”

Posted 7 months ago

“Complete scammers and con artists. Bought some antivirus software which is not possible to activate because the softwre had expired. When I complained their response was: We are an Auction House and this does differ to online stores and retail outlets. Our lots can be subject to faults, defects and imperfections which may subsist at the time of the sale. Lots at our auctions are not sold as being new, working, complete or fit for any purpose. We offer no warranty or guarantee as to the quality, age, correctness, condition, suitability, fitness for purpose or satisfactory quality of the Lot. So they are prepared to sell junk that does not work. Bunch of crooks!”

Posted 7 months ago

“Waste of time and money for online auctions. Only dispatched one of 2 items, ignored 4 times enquiring. Thankfully Jane took note and found the missing item. Delivered 2 items but still missing key parts - useless but JP are covered by their T&Cs. Don't waste your money.”

Posted 7 months ago

“Would give them a minus star review if I could. Been waiting for a month for a delivery. Have contacted the so called 'customer service' team and filled in the inquiry form and had a standard '...we will get parcel delivered when we can...' fob off. This company is shocking and their customer service is even worse. My advice...buy elsewhere.”

Posted 7 months ago

“I won an auction for a cosmetic bundle. Unfortunately all products were out of date and that detail was conveniently not mentioned in the description . Customer service advised that I could return them within 2 weeks if the auction wasn't open for viewing which they had to check. I heard nothing from them for 2 days and sent a few more emails for the following week and they were all ignored so that I ran out of time to return the products and get a refund! Extremely disappointed with such a horrible inadequate customer service, won't even mention the overpriced delivery that took a while! I would not waste time and money on their auctions again!”

Posted 8 months ago

“Unfortunately you pay premium delivery charge, the company furdeco, almost four weeks since the auction invoice was paid explained: they seldom deliver to my area so cannot tell me when the delivery will arrive. I suggested, one week two or three, the person I spoke with said sorry we can’t tell you… I contacted John Pyne Customer Services to be told the package is with the courier and that I would just need to wait. I was informed to complete a customer inquiry form on their site as that was their process…. Three weeks later, three different calls today - enough energy expired my side…. Just be careful and learn from the experience of others…”

Posted 8 months ago

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John Pye Auctions is rated 1.2 based on 200 reviews