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John Pye Auctions Reviews

1.2 Rating 200 Reviews

5 %

of reviewers recommend John Pye Auctions

Company Reviews

1.2

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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John Pye Auctions 1 star review on 30th January 2024

John Pye Auctions 1 star review on 30th January 2024

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 9th January 2023

Vygandas Bendaravicius

John Pye Auctions 1 star review on 20th November 2022

John Pye Auctions 1 star review on 19th October 2022

26

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Didn't take my payment for delivery. I have an email from my bank saying it was down to the merchant. I chased up the delivery after a week a and was told I couldn't before two weeks. If I'd been able to do it before I'd have arranged to collect it. The item is still in Nottingham but they've told me it's being dumped tomorrow. To say I'm upset is an understatement. I have wept over this as I've lost almost £300. DON'T buy from this company. They don't care about their customers at all.”

John Pye Auctions 1 star review on 20th November 2022

Posted 1 year ago

“f I could give zero stars, I would. DO NOT buy from this company. I bid on two separate items. One I wanted to collect and the other I wanted delivering. Upon paying, I was told I could not do this as they only send one invoice. It does not state this anywhere on their site. They cut me off several times when I attempted to speak to them and the staff are extremely rude.I ended up having both delivered for an extortionate amount and that service was a joke too. The items came scratched due to poor packaging. They are swindlers and highwaymen. You have been warned!”

Posted 1 year ago

“they sell defective item and refuse to refund They hide behind T/C. It is impossible not to see the damage on the products, but they put the product in auctions. It is impossible to see the fault of the product from the photos with low image quality. Also, what they write as the real price of the product is often wrong information. Do not lose your hard earned money to them.”

Posted 1 year ago

“I have bought several items - all have had something wrong - the most expensive mistake was a job lot of 4 curved pc monitors. When they arrived 3 were badly cracked. There was another lot advertising cracked screens which made me think these would be OK because they had not said these were cracked - I contacted them to say I thought they had sent the wrong lot. They sent photos of the screens showing the damage - saying If I had been to see them (they had public viewing for 2 hrs before the auction closed) I would have see the damage. So they knew that they were selling a pile of junk, but didn't mention it in their listing. Beware of that when you read any of their listings. My advice think twice about buying from John Pye.”

John Pye Auctions 1 star review on 19th October 2022

John Pye Auctions 1 star review on 19th October 2022

Posted 1 year ago

“Bought items on 6/7th September , invoice received on the 7th sept to be paid by the 8th of September (less than 24hours) , package arrived the following week , on the 17th I had an electrican come and put in the ring wired doorbell pro with chime, so drilled holes in my bricks outside to put up , only for the doorbell not to give a WiFi signal to connect to my network , chime on the other hand did connect but was already connected to someone else account so couldn’t be used unless that person disconnected it On the 17th of SEPTEMBER I emailed about the faulty item and wasn’t until the 20th I was told you had to log on to their website to return said item, luckily it was a warranty auction as if not then no return would be possible, purchased on auction as a fully functioning item turns out was false advertising and took a further 2 weeks on back and forth emails to finally arrange a home collection for a return , however that return had to go to another site so they could send it back to the original site (I’m in Northern Ireland) Dpd don’t collect on weekends (yanno when most people are off and not at home) so was told a collection time with 5 minutes notice so had to cancel that one and arrange a day of for the following week to be collected but first of all I had to arrange for the electrican to come back disconnect everything he did and put my original doorbell back Collection FINALLY happened on the 12th of OCTOBER , made it to the galgorm site on the 14th which then forwarded it on to th so Leicester site and that arrived on the 17th of October On the 18th of October (today) I contacted the original person (rachelle Caulton) who informed me it only arrived today , which I sent dpd tracking info which it was yesterday but turns out she meant on her desk (not my problem) , who then informed me the price for electricians both visits will not be covered by them for their false advertising on their website along with the refund will not be processed for a further 2 days which will also take up to 3 further days to reach my account - which we know could be 3 “working days” that is the 25th of October - approx FOURTY EIGHT days after I made the purchase and have wasted my time trying to return and get my refund So I would advise anybody to be careful purchasing anything from this auction as they will not pay for any services you have had to cover for buying false advertised items that belong to other people”

Posted 1 year ago

“Avoid! I would give 0 stars if I could, I understand purchasing items that have a mark or aren’t in perfect condition but they are literally putting items that should be in the skip into boxes and selling it. We wasted over £100 on a Barbie House for our daughter that is just pieces of broken plastic.”

Posted 1 year ago

“If you get scammed by this company John Pye & Sons Ltd contact actionfraud.police.uk #do not hesitate, they need to respond to them actions/false advertisements Company rules are not clear and every time varies depending on the end personnel. Example delivery is 3 category Parcel Delivery, Pallet Delivery and Home Delivery. a trick is you will pay for every job lot separate if is palet or home delivery price of £55inc. VAT. This what happen to me. I got win 3 lots total weight of 55KG and delivery counting according to them advertisement should be £78 for it and they try to charge me £120 because is same auction but few different auction lots. And advertisements do not mention this also if you are not careful you will be scammed like this with additional fees. Luckie for me I looked properly at the invoice.”

Posted 1 year ago

“Just don't. if your really lucky they will "mislay" your stuff, so at least its a little bit less to carry to the dump. If you really hate your children, buy them their Christmas presents here. most will be broken, or missing bits, just think of the look of disappointment on their little faces at Christmas. Be careful with electrical items. how they haven't killed anybody yet amazes me. How can they get away with selling dangerous electrics ? where are trading standards when you need them ?”

Posted 1 year ago

“Please be very wary before bidding for expensive items on the site. I bid for an expensive watch that was boxed and had cellophane on the strap and appeared new. I obviously and naturally assumed it worked. I live in South Wales this auction was in Derby and was a postal delivery only. When the watch arrived it did not work. I took it to a watch repairer for advice and was told it has an irreparable fault and is in fact totally useless!. I contacted John Pye who said I have recourse as I should have viewed it in Derby (hundreds of miles from where I live). Even if I had viewed it there was cellophane on the strap so I couldn't have seen whether it worked or not anyway!. I have totally wasted my money on a misrepresented item that is not fit for purpose and is in fact total rubbish. In these particularly hard financial times it is disgusting that John Pye will not reimburse me for an item that was meant to be a present for my 86 year old Dad. Appalling!”

Posted 1 year ago

“Advertise things with VAT but are in fact second hand”

Posted 1 year ago

“I have been buying from John pye for six or seven years had some bad things but most have been good to excellent but now after buying form just one site sr25 the items are okay but delivery is shocking so won’t be buying from sr25 again t&c say delivery in 7 days but told that there t&cs where a 30 day delivery time”

Posted 1 year ago

“Scammers , Frauders. They should be close down .”

Posted 1 year ago

“I DONT EVEN WANT TO GIVE THEM A 1 STAR. They advertised a double mattress with double mattress sizing and gave me a king size and won’t fix the problem.”

Posted 1 year ago

“DO NOT BUY FROM HERE! sold me an outdoor sofa set. It was flat packed in the box. Got home and got it out there was 3 items missing the main part of the sofa and 2 other parts!!! £130 and a trip to the tip down the drain can’t even use any of it!!! Should have been sold as parts not a ‘sofa set’ DISGUSTING”

Posted 2 years ago

“I bought an item of furniture for over £200 plus shipping. It was broken almost in two when it was picked up by the delivery team with a large almost full thickness crack in the item - seen in the photo attached. The auction house refused to accept any responsibility and said i should have viewed the item in person to check its condition. I live over 100 miles away and stupidly assumed they wouldn't sell broken items of furniture.”

John Pye Auctions 1 star review on 5th May 2022

Posted 2 years ago

“I bought few items from John Pye won three times first one was a shoe cabinet from made.com It was in a box so I couldn’t really see if it’s damaged but took a risk of biding won it got it delivered it looked nice until I’ve seen a big crack on the side , was disappointed but it was my responsibility since I took the chance of bidding on something in a box , still useable it’s just won’t last for a long time . Another bid included coffee machines from nespresso 2 were good one there is part missing did not say that in the description , other air fryers look clean from outside but extremely dirty being used it’s not stated in the description and when I plugged it it’s not working at all . Went straight to the bin . Another iron was not working and it’s being used did not state it in description, Bided on some timberland boots they say 8.5 on description when arrived it was two different sizes I was fuming , it’s all risky purchases you will get lucky on nice in a blue moon , do not buy electrical stuff and don’t buy anything that you did not see and the hammer vat and the vat everything adds up it’s just not worth it , you will find similar things bargains in tkmax with less chances of getting screwed, at least of something broken /not working or faulty you get your refund with the receipt .”

John Pye Auctions 1 star review on 27th April 2022

John Pye Auctions 1 star review on 27th April 2022

John Pye Auctions 1 star review on 27th April 2022

Posted 2 years ago

“They are looters. Never deal with them. They take money for rubbish vehicles. Never tell you faults. Never tell about i correct mileages. Theh are looting people in broad daylight. They block the account and confiscate the deposit if u argue. Piece of garbage this company is.”

Posted 2 years ago

“Buy at your own risk. Product bought not usable, a complete waste of money. They say products might be damaged and sold ‘as is’. You would at least expect to be able to use the product otherwise what’s the point?”

Posted 2 years ago

“Why so slow to ship the goods? A week and counting and its just a few items!!. Plus Anything sent from your Ireland location just shows up at my door with no prior dpd tracking, happened multiple times from the Ballymena branch, useless company.”

Posted 2 years ago

“Brought a ideal boiler £570+ vat Couldn’t check it fully until it was being fitted , plumber opened if up to fit smashed inside , casing damaged and not fit for purpose…”

John Pye Auctions 1 star review on 10th April 2022

John Pye Auctions 1 star review on 10th April 2022

Posted 2 years ago

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John Pye Auctions is rated 1.2 based on 200 reviews