Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't see all of these negative reviews until after signing up. After reading them i hoped I wouldn't regret it, but so far, I don't have complaints about Sequence. It's not their fault the drugs they prescribe are in high demand, insurance doesn't always cover them and there are manufacturing delays. The Nationwide shortage of the more popular drugs under the program is frustrating, but Sequence is upfront about it. There's a notice on their website about the shortage and my Dr. and care team also communicated this to me during my initial consultation and in subsequent messaging. Like many, I was excited to see if I would qualify and I didn't research thoroughly before signing up which is on me. With that said, even though my RX hasn't been filled yet, the service with Sequence so far has been great. I signed up early Saturday morning and my video consultation was four hours later. I was told it could retake a few weeks to coordinate prior authorization with my insurance company, but after being denied the first drug option on Monday, because it's not an approved drug for my insurance, I was approved for Wegovy on Wednesday. My RX was sent to my pharmacy Wednesday evening. After doing some research, I called CVS to find out if the drug was in stock and was told it's on backorder. I communicated this to my Sequence Care Coordinator who has always responded within 24 hours or less and let her know which pharmacies I already checked with. She asked me to provide some additional zip codes 10-20 miles away and that Sequence would try to find a pharmacy who could fill the RX. I did this and also found a local pharmacy that doesn't keep Wegovy in stock, but says they can get it. I messaged my coordinator and we'll see what happens in the next few days. Meanwhile, I've been following the WW program and recommendations Sequence has given me for diet and activity. The information is not new to me, but has been a good refresher and is helping me get off to a good start while waiting for my RX. The monthly WW membership that's 19.95 is included with the Sequence plan and the first month with Sequence is free. This is fair considering the extra time to get meds due to the drug shortage and that not all insurance companies are as quick to respond as mine. I paid $49.00 for the initial consultation (fair), the first month of Sequence is free (fair), WW membership is included (fair) and communication with my care team has been timely and good. My monthly fee to Sequence is going to be $84 for three months. Since I'm getting a WW membership that cost $19.95 per month free, Sequence is costing me $64 per month with the first month free. I don't know how long it will take to get the order filled, but my RX is already in line. I could cancel Sequence, and my prescription, and lose my place in line or I can wait patiently. I feel like I can be patient because with my insurance, my copay should be minimal. Some reviews have mentioned that Sequence knows upfront whether certain insurance will authorize a drug or not, making the process a scam but it's not that simple. There are factors that determine whether an insurance carrier covers a particular drug and there are requirements for coverage. My insurance is with Aetna. As an examole, here are their requirements for Wegovy which may be similar to other carriers: COVERAGE CRITERIA The requested drug will be covered with prior authorization when the following criteria are met: • The patient is 18 years of age or older AND º The patient has completed at least 3 months of therapy with the requested drug at a stable maintenance dose AND • The patient lost at least 5 percent of baseline body weight OR the patient has continued to maintain their initial 5 percent weight loss. [Documentation is required for approval.] OR º The requested drug will be used with a reduced calorie diet and increased physical activity for chronic weight management in an adult AND • The patient has participated in a comprehensive weight management program that encourages behavioral modification, reduced calorie diet and increased physical activity with continuing follow-up for at least 6 months prior to using drug therapy AND • The patient has a body mass index (BMI) greater than or equal to 30 kilogram per square meter OR • The patient has a body mass index (BMI) greater than or equal to 27 kilogram per square meter AND has at least one weight related comorbid condition (e.g., hypertension, type 2 diabetes mellitus or dyslipidemia) OR • The patient is 12 to 17 years of age AND º The request is for continuation of therapy for a patient that has successfully titrated to a stable maintenance dose AND • The patient has a reduction from their baseline body mass index (BMI) OR the patient has continued to maintain their reduction in BMI from baseline. [Documentation is required for approval.] OR º The requested drug will be used with a reduced calorie diet and increased physical activity for chronic weight management AND • The patient has participated in a comprehensive weight management program that encourages behavioral modification, reduced calorie diet and increased physical activity with continuing follow-up for at least 6 months prior to using drug therapy AND • The patient has an initial body mass index (BMI) in the 95th percentile or greater standardized for age and sex (obesity) I hope reading my review and about my experience has been helpful. Good luck on your weight loss journey!”

Helpful Report

Posted 1 year ago

“Sequence has been life saving for me. The care I get is excellent. If I have an issue with anything related to my weight loss they are on it. This has been such a joyful experience and I plan on continuing for many more months!! The care I get is amazing. They are caring & professional. I highly recommend them if you want to loose weight! This program is worth every penny.”

Helpful Report

Posted 1 year ago

“Sequence is awesome! You are doing it right!”

Helpful Report

Posted 1 year ago

“I love Sequence! I have tried for years to eat right, exercise, & be healthy. I was desperate when I decided to try Sequence. My care coordinator and my clinician have both been amazing. They’ve answered questions, supported me, & helped me work through struggles. I cannot recommend Sequence enough. Below I have added pictures of my progress from January 1 to March 1. The difference on the scale is 9 lbs, but you can see it’s looks like much more. Thanks to Sequence, I am on the meds I need to help me drop weight and become healthy. I finally have the energy to work out again and the ability to make good choices when it comes to food.”

Helpful Report

Posted 1 year ago

“I can’t say enough about my Sequence care team. Shannon, my NP, and Abigail, my Care Coordinator are so positive, warm, and consistent. I really feel like I matter and they make me want to succeed in this journey. I have to admit, I canceled my membership after the first month. I didn’t get any prescription filled despite my Sequence Care Team’s efforts. Honestly, I was all over the place having just moved back to the States and starting over establishing care under a new PCP. I cancelled because I thought I knew what I wanted and needed in my weight loss efforts. But I discovered that my new PCP hates GLP-1 medications even though she said Im a great candidate. And she explicitly said that she hates dealing with the prior authorization so she won’t prescribe them. Okay so I was back to square one. A friend suggested that I try a competitor to Sequence. I found out I could try them out for a month for free. I did. But it cost me a $290. While I met with a provider via video chat, she didn’t give a rat’s booty about me. Every time I’d need my prescription refilled or I had a question, I’d have to pay $130 just to speak with the provider who only gave me 20 minutes. The worst part of that experience was honestly that this other company makes it seem like my insurance would refund me the cost of the appointment since I chose an in-network provider. That wasn’t the case. I only found out after my first 2 appointments. So I rejoined Sequence and Abigail welcomed me back with so much kindness and compassion. Shannon really takes the time to ask questions and she comforts me in a way that doesn’t feel like she’s merely doing her job. She wants to help me over the hurdles of the side effects. They respond to my umpteen messages very quickly, thoroughly, and consistently. I can ask questions and I’m comforted knowing that my side effects and/or concerns are valid. I don’t have to worry about scheduling appointments and feeling like a number. It’s hard enough to be in this space of needing a GLP-1 for weight loss. But having Abigail and Shannon on my side makes me feel like this is the right choice. While I’m on the hunt for a new PCP, I think I’ll stay with Sequence regardless — for the consistent personalized and warm support that Shannon and Abigail provide.”

Helpful Report

Posted 1 year ago

“I am loving the amazing support. So easy! I’ve had no issues so far, but I’m confident that they will work to get me a substitute if needed. Highly recommend.”

Helpful Report

Posted 1 year ago

“I love this program! I started in July 2023, because we were renewing our vows and I wanted to look better. I started out weighing 209#. I’d only lost like 12# by September when the vow renewal was and my end result was to lose about 40#. I eat what I want, I didn’t go by the food program because I wanted to continue to eat my regular foods so when I got to the weight I wanted to be, I wouldn’t gain weight going back to my normal eating. I have lost slow, a pound or 2 a week, sometimes just 1#. But I know what I can eat now and how much. I’m not as hungry or want to eat all the time. I’m currently down to 179.5# and I feel so much better.”

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Posted 1 year ago

“I love this program!”

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Posted 1 year ago

“I could not be more pleased and thankful for the Sequence program. Having a team of supportive people that stand alongside of you guiding you through your journey is priceless. Started Sequence October 9th at 190lbs and weighed in today at 160.4. I still have a ways to go but knowing I am not alone makes all of the difference. One valuable thing that this program has taught me is that it is not just thing that creates the journey. It is nutrition, physical activity, mental awareness, and the commitment to make a positive change in my life. I deserve it. I will be successful.”

Helpful Report

Posted 1 year ago

“Enjoying what ww has to offer. The whole team that I have had the pleasure of meeting, has been a tremendous help. I'm so ready to do this weight-loss journey to lose weight and keep it off.”

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Posted 1 year ago

“Everyone is very responsive and helpful and very kind! They are top notch!!!!”

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Posted 1 year ago

“My sciatica has been unbearable ane i have had to sit down more than standing and at night my right leg hurts so much but since changing my diet and do what they say. My sciatica pain was 12 its 5 now. I can sleep so much better and standing upright has been 50 percent better and my day is not filled with pain and suffering but enjoyment that I missed so much and work is going back to normal. I’m thrilled and grateful for everything that they have done and continue because I haven’t lost much but i gain my life back a tiny bit at a time. I love this program and my support team; MD and dietician and so many more..”

Sequence 5 star review on 26th January 2024

Helpful Report

Posted 1 year ago

“Allison, the dietician, was fantastic. She was a great listener, practical, understood my needs and added value where needed. She had quick follow up. thank you!”

Helpful Report

Posted 1 year ago

“I can't say enough about my doctor and care team coordinator. They have been with me since day 1, answering questions and searching for a pharmacy that carries my prescription. I'm down 40 lbs. since August and feel like a new person. I recommend Sequence with no hesitation!”

Helpful Report

Posted 1 year ago

“I am enrolled with the Sequence program and have been very impressed with the level of expertise and professionalism. Sequence offers a comprehensive approch to health and wellness with real world access via telehealth. Every care team member engagment has been superb!”

Helpful Report

Posted 1 year ago

“Sequence has given me a way to lose the weight. They have been supportive in the process from helping me to get the zepbound to what to do in losing weight”

Helpful Report

Posted 1 year ago

“The whole program is great! With virtual visits with your team of dieticians and fitness experts, I’m finally reaching goals I thought I’d never reach because of loss of motivation and commitment.”

Helpful Report

Posted 1 year ago

“Super happy with this new program! I have been on Zepbound for a month and have noticed a dramatic reduction in my cravings and food chatter. Losing 11 pounds was great too. As someone who has struggled with my weight since childhood I wish this was available decades ago!”

Helpful Report

Posted 1 year ago

“I loved this program! The whole process was very quick and easy to navigate. Unfortunately due to switching to Kaiser I was not able to continue and need the PAs to be submitted for the Zepbound savings cards. My care team was fantastic. Coleman was always so quick to respond and was very helpful in the whole process. My clinician, likewise. :) I absolutely would like to come back in the future and hope to keep my same care team! I give this program a 10/10 and will definitely let others know! Thank you for everything!”

Helpful Report

Posted 1 year ago

“I have struggled with my weight my entire life and have yo yo dieted and lost/gained but always failed. It felt like I had no will power and would never make it to a healthy weight. When I heard about GLP-1 medications I decided to give Sequence a try. In a year I have lost 50 pounds. The medication quiets the “food noise” and helps me portion control. I am satisfied with healthy choices and an occasional treat doesn’t trigger a binge. My team is so helpful and motivational. They are available whenever I need them and having an insurance advocate helps with navigating the red tape. Thankful for this program!”

Sequence 5 star review on 2nd January 2024

Helpful Report

Posted 1 year ago

Thank you so much for your great review, Sara! We are thrilled to hear that our program has helped you reach your weight-loss goals. Your journey is inspiring, and we are grateful that our team was of help on the way. We appreciate your kind words.

Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews