Sequence Reviews

3.2 Rating 341 Reviews
57 %
of reviewers recommend Sequence
3.2
Based on 341 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 91%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
2.6 out of 5
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Sequence 5 star review on 27th April 2024
Tyler Y
Sequence 5 star review on 6th March 2024
Jeannette G
Sequence 5 star review on 6th March 2024
Jeannette G
Sequence 5 star review on 6th March 2024
Jeannette G
Sequence 5 star review on 6th March 2024
Jeannette G
Sequence 5 star review on 26th January 2024
Anne J
Sequence 5 star review on 2nd January 2024
Sara
16
Anonymous
Anonymous  // 01/01/2019
The Sequence team changed my life. When I started in September 2022, I never imagined less than a year later that I would be 100lbs down. My team has been there every step of way to cheer me on and fully support me. I have access to my provider, a care coordinator, dietician and trainer. They always respond quickly to any concerns I have and my refills are sent in quickly. Partnering with Sequence saved my life and I am forever grateful to their team.
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Posted 9 months ago
Great Coaching and Guidance regarding my fitness Journey. Excited to get started and making it a lifestyle change.
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Posted 2 days ago
This company is billing me as hoc even thought I cancelled. They say “oh, we auto fill” but I had to request my medication. Guess what? They billed me for a service I cancelled and didn’t request. They won’t give me my money back and hilariously they didn’t even send the package. That sounds like a crime, right? They’ll go out of business soon but I want all of you to know that you are making a big mistake if you utilize this company. So many other ways to get medication to help with weight loss.
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Posted 3 days ago
I really think it is unethical to start people on medication that you KNOW you will never be able to stock. I am paying out of pocket for my ZEPBOUND plus a $90 per month WW fee all the while you knew there was a shortage from the beginning yet still suggested it. I have had great results with this medication but now I can’t get it anywhere. I certainly cannot up my doses as is intended. There was a care coordinator who spoke openly on another forum and said that you are all well aware of this situation but basically can do nothing to help. That is deceptive. When you cannot get the medication YOU suggested you should refund or at the very least pause the monthly fee until you are able to deliver. Obesity is a serious issue for people enough so that we are willing to pay nearly $650 a month and you are taking advantage of some very desperate people. It’s downright despicable.
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Posted 4 days ago
Total scam, mire presentation and false advertising. You pay $84 for a commitment 3 months and get meds only for one month. The other two months, you can’t get the medication, so you’re paying for no services rendered. Netflix should do a documentary on this con story
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Posted 4 days ago
This is a scam. They will not help you very much to get GLP-1 agonist drugs but once you sign up for $84/month, they will continue to charge you for 3 months even though you receive no services from them. It is a huge waste of money and it is shocking that weight watchers has resorted to doing such bad business. I suspect these drugs are driving WW to extinction so they have resorted to fleecing people to stay afloat. Dont bother with this program. They will rip you off.
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Posted 6 days ago
Fantastic, fast to respond, dedicated care team who are great at both hand holding as you start the medications and also helping source them as well. The phone team helped source my GLP1 refill at a time when these meds are out of stock everywhere! My care coordinator Jade is just incredible. As busy as they must be Jade is always very willing to help and send an encouraging word! And super quick to answer too. I was also very impressed with my doctors credentials.
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Posted 1 week ago
The meds are great. The service with Sequence? Far less so. I signed up with them because they promised they would track down the Zepbound, no matter what. They confirmed this again and again. Yet when the shortages started, they called one zip code and then shrugged. When they suggested I pick a couple of other zips for them to call, I gave them the codes, yet instead of using them, the called a couple of random pharmacies an hour from me. If you like arguing with a bot--and then waiting two days for that bot to get back to you--and spending $84/month on a total lack of service, you shan't be disappointed.
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Posted 1 week ago
Don’t waste your time or money. The response time is slow and there is a lot of back-and-forth with the provider a waste of time and a scam.
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Posted 1 week ago
I never set up a prescription plan, yet I was charged a service fee of $84/mo and they refuse to give me a refund. I'm not normally one to complain but Sequence is a garbage plan and charged me hundreds of dollars for absolutely NOTHING. Customer service is slow and useless. It takes 1-2 days for a simple response. There are other online medication providers that are far more reputable.
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Posted 1 week ago
A Journey of Transformation with the Sequence Team From a young age, I've grappled with weight issues, trying everything from fasting and marathoning to veganism and non-invasive bariatric surgery. Now, at 40, I've finally found something that has genuinely changed my life for the better—my experience with the Sequence team and Zepbound. Throughout this journey, I've been guided by a remarkable group of professionals who were always there to encourage me, work with my pharmacy, and ensure I received the best possible support. Their approach isn't just about losing weight—it's about fostering sustainable health practices that I can maintain long-term. In about four months, I've lost nearly 40 lbs, a testament to their program's efficacy and exceptional support system. I don't mean to set a benchmark or discourage anyone whose results may vary, but rather to highlight the effectiveness of their leadership in my case. The Sequence team's method stands out because it eschews extreme, short-lived tactics in favor of holistic, supportive strategies that have significantly impacted my life. It's a relief to say that, for the first time, I feel genuinely capable of managing my weight effectively without resorting to drastic measures. For anyone struggling with similar issues, I highly encourage you to consider this team. Even if you achieve half of my success, it will likely be one of the best decisions you could make for your health and well-being.
Sequence 5 star review on 27th April 2024
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Posted 1 week ago
Don’t expect them to have any strategies to navigate insurance or shortages. You are basically paying to interact with a bot that can prescribe medication. Get ready to spend all your free time on the phone with pharmacies and insurance companies.
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Posted 2 weeks ago
The clinic team has been so helpful in my weight loss journey. I couldn’t be more pleased with the program. I have lost almost 30 lbs in about 4 months. The program is top notch. After struggling for decades, it’s so nice to finally be able to approach weight loss with a new and successful mind set.
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Posted 2 weeks ago
My experience with my Sequence Doctor and support team has been incredible...better than with any of my "face to face" doctors. I have never waited more than 6 hours for a reaponse. I have been a member for 8 months and have reached my goal weight and now working on a maintenance plan. The trick is knowing that this is NOT a phase...it could well be forever, but as long as sequence continues to provide such good care, I'm confident that I can keep a healthy weight and feel great about myself!
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Posted 2 weeks ago
They say they have navigators that help get you qualified with your insurance. I have insurance that pays 75% of the cost but sequence refused to deal with them. After refusing to negotiate with my insurance they reminded me I had a 3 month obligation with them that I would have to continue to pay.
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Posted 2 weeks ago
You pay a monthly fee of around $100/month and then they aren't able to get you your weight loss shots. You end up being forced to choose a medication, and then it's out of stock. So, then you choose a different medication, and then that is out of stock. They don't prescribe knowing what or if anything is in stock. So, you pay $100 for getting stressed out and not knowing if you are even able to get your weight loss shots.
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Posted 2 weeks ago
BUYER BEWARE! I paid $49 for an initial consultation. I had to wait weeks for an appointment and then the night before the appointment, the Clinitian cancelled the appointment. I was scheduled to be charged an additional $99 the next day so I cancelled my subscription. They refused to refund the $49 I paid for a consultation I never received. They do not have a phone number listed anywhere. After going back and forth with them on this, I gave up and filed a complaint with the Better Business Bureau. They do not care about customers - only taking money whether or not they provide the service.
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Posted 2 weeks ago
Buyer Beware, read their Terms and Conditions!! If I could give this 0 stars I would. Signed up in February, got one prescription of Zepbound (for four weeks in Feb) then out of the drug in March and April though they charged my card $84 for March and $84 for April. Then because it has been over 4 weeks since I did treatment, they wanted me to stay on same dosage. On fifth week, when they found the drug, they wanted me to go 35 miles from my residence for "1" box of Zepound at Publix. I agreed because I wanted to continue on this journey so Sequence transferred my prescription, I called Publix Pharmacy to confirm pickup and they told me it would take 2 weeks for insurance to approve this medication even though it was approved at the Walgreens when I first signed up and got my medication that same day. I canceled my membership and my financial institution will be filing a dispute with Weekend Health Inc. for payment received and services not rendered. They offer no resolution in "good faith" as their terms and conditions state.
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Posted 2 weeks ago
My care team Lena and Dr. Kevin Graham have been wonderful in helping me get my script covered by my insurance in a quick and timely manner ! I appreciate all the help .
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Posted 3 weeks ago
Their version of helping to find medications is to call one pharmacy in one zip code, and then tell me they failed to find me my medication.
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Posted 3 weeks ago
Praise God for this program! I've waited for 20 years to be this size again, to be healthy, to fit in my clothes, for my body not to ache from all the extra weight. I just needed the help that Weight Watchers, Sequence, and Zepbound have given me. They gave me my life back. My mother had a heart attack at 58, her mother died at 47 from diabetes I needed to be healthy. The staff has been top notch, every message I sent was returned in less than a day. Meetings with the dietitians were helpful, the doctor I've worked with walked with me all the way. I am so happy and thank them so much for giving me my life back. I just pray my insurance will continue to help pay for the medication for maintenance dosage.
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Posted 4 weeks ago
Sequence is rated 3.2 based on 341 reviews