Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.09

3.1 Rating 402 Reviews

50 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Praise God for this program! I've waited for 20 years to be this size again, to be healthy, to fit in my clothes, for my body not to ache from all the extra weight. I just needed the help that Weight Watchers, Sequence, and Zepbound have given me. They gave me my life back. My mother had a heart attack at 58, her mother died at 47 from diabetes I needed to be healthy. The staff has been top notch, every message I sent was returned in less than a day. Meetings with the dietitians were helpful, the doctor I've worked with walked with me all the way. I am so happy and thank them so much for giving me my life back. I just pray my insurance will continue to help pay for the medication for maintenance dosage.”

Helpful Report

Posted 1 year ago

“Took my money with advertising about access to GLP-1, put me on the WW plan that we know is ineffective, put me on Metformin (also largely ineffective) and then “contacted” pharmacies in zip codes I provided but only if I prompted them to do so and never with any results. Basically nothing that I wasn’t already doing myself but charging me for it.”

Helpful Report

Posted 1 year ago

“My experience with the program has been nothing short of AMAZING. My care coordinator’s Lenise professionalism and prompt response has been a breath of fresh air. She has gone above and beyond to answer any all my questions in timely fashion. Lenise and NP Bianca are an exceptional duo! Their professionalism shines through in every interaction, ensuring seamless coordination and top-notch care. Lenise's prompt responses and organizational prowess make navigating healthcare a breeze, while NP Bianca's expertise and compassionate care elevate the experience to a whole new level. Together, they provide unparalleled customer service, making every step of the process smooth and stress-free. I couldn't be more impressed with their dedication and expertise!”

Helpful Report

Posted 1 year ago

“The sequence clinic is a great option for weight loss through Weight Watchers. Affordable, GLP Medication weight loss options were only viable with insurance coverage but The support groups were good, and the communication thread was concise and efficient. My work with the register dietitian was the most helpful. Her name was Melanie and her. support during my weight loss journey has been crucial in helping me cultivate awareness, skills, and tools to manage and foster a healthier relationship with food. Her approach is compassionate, non-judgmental, and has helped me explore further the source of my food issues. Her support and accountability along with tools and resources have been so helpful. Other Nutritionist I have work with focus on exactly what I “should “or “should not” eat, as well as tracking, macros, or calories or protein, and she really goes beyond this and focuses more on hunger, cation, food, triggers, coping with emotional eating, cravings, and my overall relationship with food. She is reliable and follows through and appears genuinely interested in what my goals are, and how to support me to get there. I highly recommend her!”

Helpful Report

Posted 1 year ago

“I've been using Sequence since mid February. It, combined with ww, is a great program. There is so much support and education. I would not have been able to do this, just with a prescription from my doctor. There is so much more than just a prescription.”

Helpful Report

Posted 1 year ago

“DO NOT JOIN!!! this company is nothing but a complete scam. If you go this route, you will be held hostage to their fee's. If you want maintenance or any guidance forget it.. it will cost you. They are slow, and money grabbers. t will cost you 2 months fee's to get one month supply. then when you get to goal weight, you're screwed more and more money. Just go with a company who can provide the script for free with the medicine. otherwise you have to start all over with another company or forever pay to get a prescription.”

Helpful Report

Posted 1 year ago

“Its been 2 months and i still get get someone to straighten out my prescription . It takes days for a response from an assistant and about a week from an actual doctor, what a joke”

Helpful Report

Posted 1 year ago

“I have to say the Sequence program is wonderful when the process goes smoothly. My 1st month I was prescribed a GLP1 & oral medication; my CC was wonderful she found it right away. (Oral medication included in monthly fee) The oral medication has helped but not as much as the GLP1 [appetite suppression 97%] But— way better than nothing [appetite suppression 67%] *The oral medication is for when GLP1 is not available. Month 2 has been a challenge so far. To start with you can’t request for a refill any earlier than a week before you need it. The request can take 1-2 business days - then the team can help locate a pharmacy that has the Rx. In my case my usual CC was off and I had a substitute CC she was very nice but NO Rx found anywhere. So; as I predicted—the weekend hit and I’m out of my GLP1 for a few days now. I don’t blame WW or Sequence (I believe their hands are tied due to the shortage). I do wish they would find a way to make these medications generic and increase their availability. “Obesity is an epidemic globally > 2.8 million people die from this disease”(WHO: World Health Organization) Now that these meds have been proven to help—why are there such supply and demand issues? Just my thoughts—because I would rather share them instead of eating my feelings. Now I’m going to go workout. Choose wisely and keep things in proportion.”

Helpful Report

Posted 1 year ago

“The response times are ridiculous. This is now my third medication switch because of the unavailability of certain medications, dosages, etc. Given this complexity you think they would be able to respond more readily. Its now almost two days since my clinician promised a response and its getting to the weekend. And nobody at Sequence works on the weekend. I would say if you are looking for help in this area, DON'T Choose SEQUENCE.”

Helpful Report

Posted 1 year ago

“I did not sign up with Sequence…EVER! I did read thru their email that came to me under the WW heading. It read “Do you qualify?” In order to see if you qualify for the weight loss injections, you do have to put in your credit card #. After reading thru I realized I did not qualify so I backed out my CC. At no time did I agree to their Sequence program!! After being out of town for couple months, hubbs and I were going thru our CC charges and noted $47.19 charged on 2/22, then $99 on 3/22 (all while we were still out of town)! I had joined WW for $12 a month for a yr 12/25/23. What I found out after calling the number listed on my billing, Sequence had in fact “captured” my CC # and made me a “core” member of Sequence!! I was trying to follow WW but had no intention of using Sequence! Certainly not at $99 a month!! After calling Sequence and complaining to a very nice lady in the “resolution” dept., she gave me a website to go to to try to dispute these charges. I had to argue that calling the resolution center should be adequate to resolve and receive a refund for something I never signed up for. So finally she was able to cancel my membership and refund the $99. I was then told the $47.19 charge in Feb. was for a consultation. I NEVER had a consultation!! So for that charge, she had to send the request for a refund to a review board. I will hear back in 3/5 days via phone call. I will complain to my CC company if that money is not refunded! All I can say is BEWARE!! WW has contracted with Sequence to provide a clinician service. That should be a good thing for some people….but Sequence is taking advantage of WW clients and signing them up for Sequence even if clients did not agree to the membership. Sequence is giving WW a bad name!! Plus in order to give me my refund, I was cancelled as a WW member!! I was enjoying the app at $12 a month!! DO I DARE RESIGN WITH WW?? Will Sequence “grab me” and attempt to make me a “ Core” member? IT’S RISKY!! WATCH YOUR BILLING!!”

Helpful Report

Posted 1 year ago

“Biggest fraud ever. The “Care Team” is a joke and you can’t speak with them on the phone. They prescribe medications that’s aren’t available and send you text messages saying that they understand there are shortages but they can check other pharmacies. The “checking” never occurs in the same billing cycle forcing you to pay another month for empty promises. I have a serious disdain for companies like this. Save your money and time. DO NOT USE THIS SERVICE.”

Helpful Report

Posted 1 year ago

“If you don’t have $1,000a month to buy the drugs, don’t bother joining. They “care team” gives you canned responses, don’t want to speak by phone. Essentially a waste of money in every way. I’ll pay the $85 for 3 months because I have to. Don’t do it. Try Noom it works.”

Helpful Report

Posted 1 year ago

“I wish I had read the negative reviews for this company before I started with them. I do NOT recommend this service. They were NOT helpful when I was having issues with my pharmacy to get the weight loss medication that I needed. They do NOT have a live person that you can talk to, it is ONLY messaging. I filed a formal complaint with the company concerning the lack of customer service then within 24 hours, I received a message from my "care team" that they were cancelling my membership. I messaged them back that I did not request that my membership be cancelled but all got back was that because I had filed a complaint, I would no longer be allowed to be a member. This service does NOT supply the medication, the provider simply sends the prescription to the pharmacy. I would recommend that anyone considering a service like this to not use Sequence.”

Helpful Report

Posted 1 year ago

“Horrible online weight loss Rx group. Endless delays while they charge my credit card another $99 bucks. I wasted $250 bucks on this group. They always wanted “one more thing” or “that picture of your scale and your feet is not acceptable-we can’t see all ten toes or it’s a little blurry or it’s too dark or it’s too bright or……”. They ask the same question over and over even when I have already answered it in my previous reply which means they are not reading my e-mail reply’s to them. Avoid these people at all costs.”

Helpful Report

Posted 1 year ago

“It was easy to get the script for a glp-1, but my concierge team didn't try to advocate for me. Instead of partnering with my insurance to see what specific meds were on their preferred list, they just submitted three prior authorizations for random drugs and then said I should just use metformin (which is contraindicated for me). It's a 3 month commitment with no guarantee of medication - total waste of money!”

Helpful Report

Posted 1 year ago

“Biggest joke ever. Made sure my insurance covered Glps which it does they told it did not and I did not qualify and they pushed two pills canceled right away.”

Helpful Report

Posted 1 year ago

“I'm rating sequence a zero. I'm out $133. They did nothing. In the month i was a member, i never even started a diet. Apparently, they were supposed to send me a code to get on the WW app, never got it. And they won't return my money. If you want meds, go to your primary care physician. Waste of time and money.”

Helpful Report

Posted 1 year ago

“I couldn’t be happier! I shopped around by reading reviews of other companies and not one had any good reviews! I took the plunge since it was with affiliated with WW. I didn’t read a single review and gave Sequence a try. So happy that I did! The team that is working with me have answered every question at any time of day. There has been great communication all along.”

Helpful Report

Posted 1 year ago

“Amazing program! The care team is very responsive and accommodating. They provide a comprehensive plan from fitness, nutrition, and medication. My care team has been so kind and understanding. I recommend anyone try if they need extra help with weight loss!”

Helpful Report

Posted 1 year ago

“The original process was easy and no issues getting the meds. The $84 a month is steep with the $60 copay but compared to other places not bad. At the time I signed up (early Jan) I researched online and on this website and found no shortages of Zepbound, which I requested and was approved for. No problems getting it. I requested a refill week ago as instructed and apparently there’s no Zepbound anywhere on Long Island. This is after having zero issue getting it. I was told to ask CC to have them call pharmacies for me and asked and they said they’d get back to me. Well, I’ve personally had to call 10+ myself and they all say they have none and backorder is probably a month. No communication from the NP who told me to tell her if the pharmacy didn’t have it. My CC has been helpful and maybe just. It hearing back bc it’s the weekend. But for $84/month for one or two texts back and forth I’m not thrilled. Why are these companies still advertising when supply is down? And why don’t they have the disclaimer updated that Zepbound is also now in shortage. Not happy.”

Helpful Report

Posted 1 year ago

Sequence is rated 3.1 based on 402 reviews