Sequence Reviews

Name: Sequence
Address: 555 Market St, San Francisco, CA
Rating: 3.11

3.1 Rating 398 Reviews

51 %

of reviewers recommend Sequence

Company Reviews

Questions

Metrics

3.1

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 78%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

6504796844

Email:

product.accounts@weekendhealth.com

Location:

555 Market St, San Francisco
CA
94107

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Sequence 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total scam, mire presentation and false advertising. You pay $84 for a commitment 3 months and get meds only for one month. The other two months, you can’t get the medication, so you’re paying for no services rendered. Netflix should do a documentary on this con story”

Helpful Report

Posted 11 months ago

“This is a scam. They will not help you very much to get GLP-1 agonist drugs but once you sign up for $84/month, they will continue to charge you for 3 months even though you receive no services from them. It is a huge waste of money and it is shocking that weight watchers has resorted to doing such bad business. I suspect these drugs are driving WW to extinction so they have resorted to fleecing people to stay afloat. Dont bother with this program. They will rip you off.”

Helpful Report

Posted 1 year ago

“Fantastic, fast to respond, dedicated care team who are great at both hand holding as you start the medications and also helping source them as well. The phone team helped source my GLP1 refill at a time when these meds are out of stock everywhere! My care coordinator Jade is just incredible. As busy as they must be Jade is always very willing to help and send an encouraging word! And super quick to answer too. I was also very impressed with my doctors credentials.”

Helpful Report

Posted 1 year ago

“The meds are great. The service with Sequence? Far less so. I signed up with them because they promised they would track down the Zepbound, no matter what. They confirmed this again and again. Yet when the shortages started, they called one zip code and then shrugged. When they suggested I pick a couple of other zips for them to call, I gave them the codes, yet instead of using them, the called a couple of random pharmacies an hour from me. If you like arguing with a bot--and then waiting two days for that bot to get back to you--and spending $84/month on a total lack of service, you shan't be disappointed.”

Helpful Report

Posted 1 year ago

“Don’t waste your time or money. The response time is slow and there is a lot of back-and-forth with the provider a waste of time and a scam.”

Helpful Report

Posted 1 year ago

“I never set up a prescription plan, yet I was charged a service fee of $84/mo and they refuse to give me a refund. I'm not normally one to complain but Sequence is a garbage plan and charged me hundreds of dollars for absolutely NOTHING. Customer service is slow and useless. It takes 1-2 days for a simple response. There are other online medication providers that are far more reputable.”

Helpful Report

Posted 1 year ago

“A Journey of Transformation with the Sequence Team From a young age, I've grappled with weight issues, trying everything from fasting and marathoning to veganism and non-invasive bariatric surgery. Now, at 40, I've finally found something that has genuinely changed my life for the better—my experience with the Sequence team and Zepbound. Throughout this journey, I've been guided by a remarkable group of professionals who were always there to encourage me, work with my pharmacy, and ensure I received the best possible support. Their approach isn't just about losing weight—it's about fostering sustainable health practices that I can maintain long-term. In about four months, I've lost nearly 40 lbs, a testament to their program's efficacy and exceptional support system. I don't mean to set a benchmark or discourage anyone whose results may vary, but rather to highlight the effectiveness of their leadership in my case. The Sequence team's method stands out because it eschews extreme, short-lived tactics in favor of holistic, supportive strategies that have significantly impacted my life. It's a relief to say that, for the first time, I feel genuinely capable of managing my weight effectively without resorting to drastic measures. For anyone struggling with similar issues, I highly encourage you to consider this team. Even if you achieve half of my success, it will likely be one of the best decisions you could make for your health and well-being.”

Helpful Report

Posted 1 year ago

“Don’t expect them to have any strategies to navigate insurance or shortages. You are basically paying to interact with a bot that can prescribe medication. Get ready to spend all your free time on the phone with pharmacies and insurance companies.”

Helpful Report

Posted 1 year ago

“The clinic team has been so helpful in my weight loss journey. I couldn’t be more pleased with the program. I have lost almost 30 lbs in about 4 months. The program is top notch. After struggling for decades, it’s so nice to finally be able to approach weight loss with a new and successful mind set.”

Helpful Report

Posted 1 year ago

“My experience with my Sequence Doctor and support team has been incredible...better than with any of my "face to face" doctors. I have never waited more than 6 hours for a reaponse. I have been a member for 8 months and have reached my goal weight and now working on a maintenance plan. The trick is knowing that this is NOT a phase...it could well be forever, but as long as sequence continues to provide such good care, I'm confident that I can keep a healthy weight and feel great about myself!”

Helpful Report

Posted 1 year ago

“They say they have navigators that help get you qualified with your insurance. I have insurance that pays 75% of the cost but sequence refused to deal with them. After refusing to negotiate with my insurance they reminded me I had a 3 month obligation with them that I would have to continue to pay.”

Helpful Report

Posted 1 year ago

“You pay a monthly fee of around $100/month and then they aren't able to get you your weight loss shots. You end up being forced to choose a medication, and then it's out of stock. So, then you choose a different medication, and then that is out of stock. They don't prescribe knowing what or if anything is in stock. So, you pay $100 for getting stressed out and not knowing if you are even able to get your weight loss shots.”

Helpful Report

Posted 1 year ago

“BUYER BEWARE! I paid $49 for an initial consultation. I had to wait weeks for an appointment and then the night before the appointment, the Clinitian cancelled the appointment. I was scheduled to be charged an additional $99 the next day so I cancelled my subscription. They refused to refund the $49 I paid for a consultation I never received. They do not have a phone number listed anywhere. After going back and forth with them on this, I gave up and filed a complaint with the Better Business Bureau. They do not care about customers - only taking money whether or not they provide the service.”

Helpful Report

Posted 1 year ago

“Buyer Beware, read their Terms and Conditions!! If I could give this 0 stars I would. Signed up in February, got one prescription of Zepbound (for four weeks in Feb) then out of the drug in March and April though they charged my card $84 for March and $84 for April. Then because it has been over 4 weeks since I did treatment, they wanted me to stay on same dosage. On fifth week, when they found the drug, they wanted me to go 35 miles from my residence for "1" box of Zepound at Publix. I agreed because I wanted to continue on this journey so Sequence transferred my prescription, I called Publix Pharmacy to confirm pickup and they told me it would take 2 weeks for insurance to approve this medication even though it was approved at the Walgreens when I first signed up and got my medication that same day. I canceled my membership and my financial institution will be filing a dispute with Weekend Health Inc. for payment received and services not rendered. They offer no resolution in "good faith" as their terms and conditions state.”

Helpful Report

Posted 1 year ago

“My care team Lena and Dr. Kevin Graham have been wonderful in helping me get my script covered by my insurance in a quick and timely manner ! I appreciate all the help .”

Helpful Report

Posted 1 year ago

“Their version of helping to find medications is to call one pharmacy in one zip code, and then tell me they failed to find me my medication.”

Helpful Report

Posted 1 year ago

“Praise God for this program! I've waited for 20 years to be this size again, to be healthy, to fit in my clothes, for my body not to ache from all the extra weight. I just needed the help that Weight Watchers, Sequence, and Zepbound have given me. They gave me my life back. My mother had a heart attack at 58, her mother died at 47 from diabetes I needed to be healthy. The staff has been top notch, every message I sent was returned in less than a day. Meetings with the dietitians were helpful, the doctor I've worked with walked with me all the way. I am so happy and thank them so much for giving me my life back. I just pray my insurance will continue to help pay for the medication for maintenance dosage.”

Helpful Report

Posted 1 year ago

“Took my money with advertising about access to GLP-1, put me on the WW plan that we know is ineffective, put me on Metformin (also largely ineffective) and then “contacted” pharmacies in zip codes I provided but only if I prompted them to do so and never with any results. Basically nothing that I wasn’t already doing myself but charging me for it.”

Helpful Report

Posted 1 year ago

“My experience with the program has been nothing short of AMAZING. My care coordinator’s Lenise professionalism and prompt response has been a breath of fresh air. She has gone above and beyond to answer any all my questions in timely fashion. Lenise and NP Bianca are an exceptional duo! Their professionalism shines through in every interaction, ensuring seamless coordination and top-notch care. Lenise's prompt responses and organizational prowess make navigating healthcare a breeze, while NP Bianca's expertise and compassionate care elevate the experience to a whole new level. Together, they provide unparalleled customer service, making every step of the process smooth and stress-free. I couldn't be more impressed with their dedication and expertise!”

Helpful Report

Posted 1 year ago

“The sequence clinic is a great option for weight loss through Weight Watchers. Affordable, GLP Medication weight loss options were only viable with insurance coverage but The support groups were good, and the communication thread was concise and efficient. My work with the register dietitian was the most helpful. Her name was Melanie and her. support during my weight loss journey has been crucial in helping me cultivate awareness, skills, and tools to manage and foster a healthier relationship with food. Her approach is compassionate, non-judgmental, and has helped me explore further the source of my food issues. Her support and accountability along with tools and resources have been so helpful. Other Nutritionist I have work with focus on exactly what I “should “or “should not” eat, as well as tracking, macros, or calories or protein, and she really goes beyond this and focuses more on hunger, cation, food, triggers, coping with emotional eating, cravings, and my overall relationship with food. She is reliable and follows through and appears genuinely interested in what my goals are, and how to support me to get there. I highly recommend her!”

Helpful Report

Posted 1 year ago

Sequence is rated 3.1 based on 398 reviews