I wish I had read the negative reviews for this company before I started with them. I do NOT recommend this service. They were NOT helpful when I was having issues with my pharmacy to get the weight loss medication that I needed. They do NOT have a live person that you can talk to, it is ONLY messaging. I filed a formal complaint with the company concerning the lack of customer service then within 24 hours, I received a message from my "care team" that they were cancelling my membership. I messaged them back that I did not request that my membership be cancelled but all got back was that because I had filed a complaint, I would no longer be allowed to be a member. This service does NOT supply the medication, the provider simply sends the prescription to the pharmacy. I would recommend that anyone considering a service like this to not use Sequence.