Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service, and slow delivery”

Helpful Report

Posted 9 years ago

“I was sent what looked like second hand Nomination charms, which I purchased as Christmas presents. Out of the 6 charms I ordered 2 of them were dirty looking, scratched and tarnished. I tried contacting Joshua James on numerous occasions via telephone and email....to be left on hold for nearly 50 minutes which I hung up as I was sick of waiting. I left a coo of voicemails for them to return my call, they never did. This is not the first time I have been sent shoddy Nomination charms from this company. I thought the first time was z one off and gave them benefit of doubt. How wrong was I. I spent over £140 on charms. The least they could do is send out items that are not damaged. In other words items which are in perfect condition. I will never order from Joshua James again. I ended up having to get the items professionally cleaned and polished at extra cost as they were gifts...saying Joshua James has refused to return any of my calls or emails. I find their behaviour disgusting.”

Helpful Report

Posted 9 years ago

“Ordered a charm on the 15th December as a xmas present and it never arrived, was told that they could not do anything until the product was missing for 14 days. Very disappointed with the service, won't be using the site again.”

Helpful Report

Posted 9 years ago

“Products ordered and after 12 days still not received, told had to wait for 14 days before they will check - customer support not very helpful, definitely wouldn't recommend much better using Argento who look after their customers and the prices aren't much cheaper either - poor service and no concern about customer needs”

Helpful Report

Posted 9 years ago

“very good and quick”

Helpful Report

Posted 9 years ago

“Charm has still not arrived yet ? Please can you chase this up 07889714576 Eric Ridleyb”

Helpful Report

Posted 9 years ago

“I have not received my goods and am very disappointed, despite calling today and being 'palmed off' by a member of staff!!!!! Please call me ASAP to sort 07789571539”

Helpful Report

Posted 9 years ago

“I have only just received the item and when I went to open it it came in just a normal envolope not even bubble wrapped to protect it. Also the nomination charm came in a little bag not even got a box or anything with it. I am not happy as this is a Christmas present for my mum and I've got nothing to put it in and also how it arrived it could of easily got damaged so overall very poor won't be buying from here again.”

Helpful Report

Posted 9 years ago

“The completely wrong dad charm was sent to what I ordered, but a big hassle to send back.”

Helpful Report

Posted 9 years ago

“I will be returning the product because unfortunately you sent me the wrong charm. I requested the George Cross (England flag) but was instead sent a Union Jack, the document though referencing it as the 'England flag'.”

Helpful Report

Posted 9 years ago

Hi, We are sorry that you have received the incorrect charm please send this back to us via recorded post and we will refund the recorded post and send the correct charm to you. Kind regards

Posted 9 years ago

“Very poor service, on 2 occasions I've ordered and both items have not arrived, it's disgusting that they tell you to wait 14 days after your delivery date to try and track your order! I wouldn't use this site !!!!!!!!!!”

Helpful Report

Posted 9 years ago

Hi Arron, We are sorry to hear you have had trouble with the delivery of your order. The 14 working days is royal mails policy to allow for any postal delays. If you contact us after the 14 working days we will be happy to take further action. Kind Regards

Posted 9 years ago

“Order confirmed 9th October gift for my niece 30th today's date 22nd October still no item received apparently can't do anything for 15 working days, this doesn't help me at all . Very disappointing”

Helpful Report

Posted 9 years ago

Hi Jayne, We are sorry to hear you did not receive your order, unfortunately the 14 working days is royal mails policy to allow for any possible postal delays. I have checked your order it appears this has now been resolved. Kind Regards

Posted 9 years ago

“Still haven't received the item that I ordered and was told when I phoned to find out where it was that I had to wait two weeks before they could look into it as they passed the blame onto Royal Mail. So when or if I ever get the item I ordered it will b too late as it was for a birthday that has been and gone now so I will then still have to return the item and begin the challenge of getting a full refund as I have no faith in this company”

Helpful Report

Posted 9 years ago

Dear Miss Smith, Unfortunately order occasionally get lost or delayed with Royal Mail. It is Royal Mail's policy to allow for 14 working days for any postal delays. As the order is with Royal Mail we have to follow their policy, if after the 14 working days you have not received the order we will happily taken further action. Kind Regards

Posted 9 years ago

“Ordered on the 8th and still waiting.....just keep getting fobbed off saying give it till X date!!! Not happy with service. I was quoted 1-2 days. This is a wedding gift for my wife to be and I doubt it will be here in time.”

Helpful Report

Posted 9 years ago

Dear Mr Lord, Unfortunately order occasionally get lost or delayed with Royal Mail. It is Royal Mail's policy to allow for 14 working days for any postal delays. As the order is with Royal Mail we have to follow their policy, if after the 14 working days you have not received the order we will happily taken further action. Kind Regards

Posted 9 years ago

“Sent numerous emails, still got nowhere. Requested 2 tools initially as spend over £60 and explained for 2 people but apparently you expect customers to go through the process twice, then the offer of a free bracelet came up the day I received the items, got told it was policy and I could return items, get a refund processed, reorder the exactly same items but on 2 orders, get 2 tools and my free bracelet. How ridiculous. No comman sense and no respect for your customers and terrible service by saying its policy. And asking the same question on three emails and only getting a answer on 4th attempt. Terrible. Wouldn't care but as a business you were going to cost yourself a more money and time. Trading standards have been informed, awful company which is shame!!!!!! Utterly let down!!!!!!”

Helpful Report

Posted 9 years ago

Dear Miss Thompson, We are sorry to hear you were not happy with our service. Unfortunately when offers are on we are only permitted to include one free gift per order which is clearly stated on the website. Kind Regards

Posted 9 years ago

“Was extremely disappointed in the service. Ordered 2 charms and they were both in a small plastic bag stapled to the invoice along with 2 pouches even though they state that the charms would be sent in official Pandora pacakaging (normally hinged box and bag). Would definitely avoid from buying from here again. Contacted customer support and they did absolutely nothing. VERY DISAPPOINTED.”

Helpful Report

Posted 9 years ago

Dear Philip, Unfortunately we have ran out of the Pandora boxes due to high demand with the sale stock. The Pandora pouches are still official Pandora packaging. We apologise for any inconvenience caused. Kind Regards

Posted 9 years ago

“Not received my items yet”

Helpful Report

Posted 9 years ago

“Item didn't arrive on time, still hasn't arrived. Emailed customer services and was told to check at the post office but they couldn't do anything for 14 days, was meant to be a present”

Helpful Report

Posted 9 years ago

Hi, Unfortunately as this had been despatched and was with Royal Mail we had to follw their policy to allow 14 working days for any postal delays as items often turn up a few days later than expected. I have checked your order this has now been dealt with for you. Kind Regards

Posted 9 years ago

“I received the wrong order and so I called to arrange order of the right ring and the wrong one got sent to me again. I am utterly disappointed”

Helpful Report

Posted 9 years ago

Hi Hannah, We sincerely apologise for these errors and any inconvenience caused, the correct ring has now been posted to you. Kind Regards

Posted 9 years ago

“After been on the phone to them regarding my earlier order not turning up but my late one arrived I was very unhappy that she then said I have to wait till the 1st October to get a refund as this was a present I am unhappy about this and feel let down I will never use these again if you wanted my money that bad then you have it ....very very unhappy x”

Helpful Report

Posted 9 years ago

Joshua James is rated 4.7 based on 21,754 reviews