Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,452 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,452 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite disappointed in the cost for 4 items for nearly $200. When based on the site estimation it was nearly half that price.”

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“The good: It’s possible to book online and the arrival windows offer a lot of options. The less good: They definitely gouge on pricing. When loading they toss things in with no order at all, which makes the load seem bigger than it is... and then bill extra for it. I watched them load my neatly boxed ‘junk’ and could easily have fit it into 1/3 the space they billed me for. Pretty not impressed.”

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“Cool guys but it was just too expensive”

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“I needed half of my doubke garage emptied. And a fridge taken away from the garage. There was some old food it and they dudnt take that junk away. I hired this company to get rid if what i dont want. They put the food in a plasic little bin its arill out sude my house. People aew like why you git garbage foid there i said junk junk dint take food junk is junk. Removal .mad3 easy well no one i knkw will ever go to ykir compsny as rhey se3 what was left for me. So whatever its berm there montjd now dont bothet me none its bsd for yjur co.mpany i knlw many wramthy peoole abd they know proplr i ssid jusy lookbat my junk they left. Oh and the obe guy broke my vaes on my porch. Iwont use or refer ykur complamy ti anyine 0”

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“Nice and friendly people that worked quickly but they completely overestimated the amount that would fit in the truck. They said they would be able to fit everything in my garage, and they could not fit everything so 1/4th got left behind, if I knew from the start that 1/4th of everything would not fit then I would not have agreed to the removal.”

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“Really disappointed in the service I received from the receptionist and the movers. The receptionist really messed up my order and the movers didn't take everything out to the dump - they left several of my discarded furniture drawers in the garbage room! Next time I want furniture disposed of I'll do it myself and thus save a lot of money!”

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Thanks for your feedback. We take all comments like this seriously and have passed it onto management for further review. Have a great day!

“The service was decent but the payment system is pretty bad. Have to call them, jump through hoops, wait for call backs, leave voicemails and emails just to try and reach them to pay them? Otherwise if you don't they charge interest. Every other company just takes your credit card info online and you simply pay?”

Helpful Report

Hi there, we'd like some more information on this as this isn't quite in line with our usual payment policies. Could you please send an email to customerservice@justjunk.com with more details so we can look into it with the management team?

“Although they offered same day service, when the service men arrived and gave me a quote it was OVER the top ridiculous. I immediately told them I would not require their services and would never have called them if I had know it was going to cost that much. They immediately reduced their quote by over HALF, which just indicated to me that they were trying to swindle me with the first quote. I don't mind negotiating, but with their original quote being so ridiculous it made me feel like I was dealing with slimy criminals. Why not just give me a reasonable quote to begin with? I will never use this company again.”

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Thanks for letting us know. We've forwarded your comments on to the management team for further review.

“I think the service is way too expensive for the amount of work and space requires for your services. That’s the main disappointment.”

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“The website gave a very good description of piano removal but the crew didn't have any experience. My tile floor was scratched in the process and they removed my screen door and didn't put it back on properly. I was disappointed for the amount I paid.”

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“well the first time I used Just Junk a man and woman came and they did an approximate measurement on the truck told me the space probably being used and the price and they piled it very neat and precisely on the back of the truck. They were great...lots of room left on the truck.. this time around two guys came and didnt say how much space on the truck used approx.. they just gave me a price (rather costly) but I needed it removed so I didnt complain. they threw it on the truck very messy and disorderly and used the whole back of the truck by having such a mess very different from first time around so yeah to me it was a very poor job done by these guys so I was not very happy”

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“Guys that came were great but your pricing is way too high. Will not use your company again.”

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“Though they removed what I asked, they by no means came close to filling truck. They don’t breakdown anything nor do they advise you to. They block your view of front of truck with larger items, so you can’t see. Charged for 3 trucks , easily could have been 2.. I-need another load removed but will call someone else.”

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“The guys that came and picked up my junk or awesome very good guys polite the whole nine yards they have great employees my only issue was they came to my house with a full truck and then still charge me for 3/8 of a truck I think they charge me too much 3/8 of a truck and up costing me $375 which I could have fitted all that stuff in my own pickup truck”

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“Had an appointment from 2-4pm but they didn't show up until 4:15pm for the estimate. They did not call prior to that to mention they would be late. We tried to contact Just Junk to ask what was going on but could not immediately get a hold of anyone by phone (their message stated the office was closed). The two people who eventually showed up removed the items requested at 5:15pm but they had to leave them on the sidewalk since their truck was full. They left and the truck that originally was supposed to be there arrived at 6:05pm to finally load the items onto the truck. So, it was over 2 hours after the appointment window that my items were finally loaded onto the truck. It would have been courteous to receive notification that the driver was going go be late and more details on the situation.”

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“It seemed like the guys they sent out didn't really want to do the job. They found every reason not to do it...”

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“Quoted for truckload and agreed to extra Charge if it took over two hours. They were done early - When asked to grab some additional waste wood from another spot in our back yard we were told it would be an additional $98.............Quote said full truck, it was not, why the extortion?”

Helpful Report

Hi Bradley, Sorry to hear about your experience. We'll be in touch by email to discuss and, hopefully, resolve the issue. Customer happiness is our top priority. All the best, Steve A. Just Junk

“The price I paid was double what the online price suggested. It was a small lilac tree - I paid $159 - ridiculous . My garbage pick up would have taken it if I could have cut and bundled . I would not recommend your service for small loads. They refused to take a blue box full of dirt unless I paid an additional $179, even though it fit under the brush! Crazy!!!!!”

Helpful Report

Hi Megan, Sorry to hear about your experience. We'll be in touch by email to discuss and, hopefully, resolve the issue. Customer happiness is our top priority. All the best, Steve A. Just Junk

“Poor way of doing an estimate. Tried to charge a 1/2 load when not even close. Took 2 people 30 minutes to move some scrap wood. Reduced it a bit but not enough to bring me back. Thanks”

Helpful Report

Hi there, Sorry to hear about your experience. We'll be in touch by email to discuss and, hopefully, resolve the issue. Customer happiness is our top priority. All the best, Steve A. Just Junk

Just Junk is rated 4.8 based on 3,452 reviews