Just Junk Reviews

Name: Just Junk
Rating: 4.77

4.8 Rating 3,518 Reviews

95 %

of reviewers recommend Just Junk

Company Reviews

Metrics

Info

4.8

Based on 3,518 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Just Junk:

JUST JUNK® does one thing really, really well: we remove junk. From old furniture and appliances to yard waste and renovation debris, we haul it all. We also recycle and donate to extend your junk's life. Call or book online today!

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Just Junk 5 star review on 15th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cost over $500 to remove 10 bags of garbage and a couple pieces of furniture. What a total rip off!”

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Thank you for your feedback. We take customer comments very seriously and have ensured to forward yours to management for further review.

“Unimpressed here. Had these guys come pick up 1/2 a truck load today and the guys who did the work were good and respectful, but the companies pricing online was incredibly misleading. Ended up costing double the advertised cost. Shady company trying to hide their real costs. Don't reccomend.”

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Thank you for your comments. We appreciate all customer feedback and we've ensured that we forward yours on to management for further review.

“The cost was way more than I expected. It is misleading when they quote a price on line and then in person say it depends on how much space you take up in the truck! was not impressed and would not use them again. They are taking advantage and price gouging.”

Helpful Report

Thank you for your feedback, Julia. Online pricing on our website are examples of our volume-based rates. Due to the nature of the work we do, we always provide you with an exact estimate once we see the items to be removed to give you accurate pricing based on all of the items to be removed as sizes of many items can fluctuate. These quotes are always provided with no obligation to commit to the removal. Regardless, we have ensured to forward your comments to management for further review.

“I booked online and the guys came and made an estimate. He said there would be about a 1/2 truck load. Quoted $748.00, much more than I expected after looking at the estimates online. They loaded up the stuff and the load looked more like 1/4 of the truck. By the time they added tax ($97.24) and handed me the credit card machine asking for a tip - I was shamed into giving them a tip and chose the lowest number - 15% and that brought the total to $972.03 -way more than I had expected. Nearly $1,000.00 for what I had thought would be less than half that according to the website.”

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Thank you for your comments. We take all customer feedback seriously and have ensured to forward yours on to management for further review.

“I was over charged for a small job ! Was quoted $120 and charged over $140 plus tax and a $30 tip that I did not authorise . Whole job took 5 minutes and I was charged over $185 . I wonder whether this is their usual practice or scam ?”

Helpful Report

Thank you for your comments. We understand you've been in contact with our owner and that the tip that was made in error was happily refunded to you. Thank you for reaching out! Sincerely, the JUSTJUNK® team.

“The onsite cost was far higher than the online estimate, by almost double. I felt highjacked. They get you into a vulnerable position, then put the screws to you. On top of that they have the audacity to ask for a tip.”

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Thank you for your comments, Todd. We take all customer feedback seriously and have ensured to forward yours on to management for further review.

“Service was fast . Workers were nice , clean and professional. However after they left we noticed a a chunk taken out of the wall which needs to be fixed and wall needs to be painted.”

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“We hired Just Junk because I liked that they offered to recycle or reuse any items possible. I was forced to move (landlady sold the property) and had to get rid of a lot of stuff. I was overwhelmed and running out of time so it sounded like an amazing service. They arrived late and, only after they started throwing my stuff into the back of the truck and I questioned whether any items would be recycled, was I informed that because it was late they could not offer that service and everything would go to the dump. They were unable to rebook me in the time frame I needed and I was out of options. Everything was thrown in their truck and went to the dump. It was very upsetting and the price they charged was not adjusted in anyway. If you are just getting rid of garbage this is a good service, but their claim to "recycle and donate to extend your junk's life" is false advertising. Extremely disappointed with the experience.”

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Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“Looking at other reviews here, I wish I could say the same. Using their online tool to rate how much it would cost to take away two sofas, I thought $350 was reasonable. When they arrived, they said it would be $480. Their explanation was, verbatim "The online tool is wildly inaccurate because it's based on Ontario prices". I'm in Alberta. After they gave a 2pm - 4pm window, they called after 4pm to reschedule for 5:30pm, only to call again at 4:45pm to say they would be here in 10 minutes. I was frustrated with trying to work other tasks around their unpredictable timing.”

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Thank you for your feedback, Marcel. We take all customer comments seriously and have ensured to forward yours to management for further review.

“After getting charged $700 and tipping your workers $60, they left 2/6 garbage cans full of garbage and left garbage all over the ground that they said they would clean up.”

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Hi Kelsi, Thank you for your feedback. We take all customer comments seriously and have ensured to forward yours on to management for further review.

“The estimated price was $ 600 less then the actual price. I will never use your company again. Once they arrive they have you over a barrel and can charge whatever they want a complete rip-off.”

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Thank you for your feedback. We take all customer comments seriously and have ensured to forward yours on to management for further review.

“Your men were fantastic 5/5 However I found the price excessive and can not recommend to others. I have a back injury and felt taken to the cleaners. Thought you would appreciate my honesty.”

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Hi Robert, Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“The workers were great and worked fast. However we paid more than double what the online estimator and quote over the phone was. Wish we were better advised!”

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Hi Crystal, Thank you for your feedback. We appreciate all customer comments and have ensured to forward yours on to management for further review.

“Very friendly team. Reasonable price. Good communications and on-time as expected. Damage caused to a door during removal of items from apartment. Not noticed until after the team left. No recourse, but disappointed.”

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“I called for help with removal of soil from backyard. 2 trucks arrived to assess the job and quote a price. Trevor quoted a price of around $700 to remove a "bed-load" of the soil, which he estimated would be about half of the total amount of excess soil that I had. Trevor added that it would cost me over $1100 to remove the entire amount of excess soil. But I felt that was way too much! So I agreed to pay the $700. Well...after a short period of work, and removal of only one-third of the soil, the guys declared they were done! In fact, they had dumped the soil into just one of their trucks that had already received quite a lot of junk from a previous job! Maybe that's why they stopped their work prematurely? BOTTOM LINE...I feel that I over-paid by a lot! So I am letting you know at that "all is NOT well" with Just Junk...and you may some areas where you need to improve.”

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Thank you for your comments. We take all customer feedback seriously and have ensure that yours is passed on to management for further review.

“Customer service was great. That is why I gave them 2 stars. Prices!!! I had a 52" TV, two golf club bags and a patio heater. I was advised that this would be priced out at 1/8th of a truck. The price was $161.70 plus tip. I foolishly gave a 20% tip. This transaction cost me close to $200.00 - they have no senior discount. They were also over an hour late within the timeframe given but they did call - what was I supposed to do - cancel them? I re-arranged my plans to be home. I will never use Just Junk again. As a senior and a widow, the price is way too high for me.”

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Thank you for your comments, Shelley. We appreciate all customer feedback and have ensured to forward yours to the management team for further review.

“I have used just junk numerous times. Got a different crew this time. I had very little in scrap wood and drywall pieces. Maybe filled up a wheel barrow and some cardboard boxes. I would have run this stuff to the dump myself, but was extremely busy. The driver wanted to charge me $259 and said it was based on weight. I told them not interested and then he quickly change his tune, not once, but twice on price as I said not interested. We settled on a price, but unfortunately will never use JustJunk again.”

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Thank you for your comments. We take all customer feedback very seriously and as such have forwarded yours on to management for further review.

“Horrible pricing ,, do not use this company. I had been charged allmost 400 dollars for the removal of 6 small items . Yes very polite guys . People usually are nice to you when you’re getting ripped off . Extremely unhappy. I had phoned the company the girl on the phone was no help at all . Or just simply didn’t want to help . Didn’t seem like she even cared . Didn’t offer a number for complaints . I felt it was a very in fair price for what was moved . I will spread the word about just junk . Horrible company.”

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Thank you for your comments. We have forwarded them with your corresponding Google review to management for further review.

“We had only a treadmill to be picked up. We moved it ourselves to the front yard so that all the guys had to do was bring it to the truck from the front steps of our house. They charged us $171 for a 5 minute job and stated that all treadmills are that standard price - and yet nowhere on their website does it state this, that I could find. What a complete rip off!”

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“Dealt with Just Junk this past Saturday 20th Nov, 2021 for the first time and have nothing but good things to say. First contact with Mason during the initial estiate was on time and to the point. He was very efficient and had my quote ready within minutes. Any interactions I had with him or his manage Peter were great and response to a ny calls or questions were responded to immediately. On Saturday as promised Michael, Cole and another young man were on site exactly on time and began working. All three were extremely polite which made dealing with them a joy. Another crew of three and a truck showed up halfway through and the job was completed within two hours. Due to the efficiency and professionalism of the crew, the job was completed within the time quoted and approximately $400.00 to $500.00 below the quoted price. The whole situation of dealing with a tenant who vacated the property without notice, and left a disgusting mess in every room was extremely stressful and upsetting. It was a lot easier to deal with due to the efficiency, teamwork and professionalism of the JustJunk team. I recommend this company to anyone that finds themselves in that situation, and will use them again in a heartbeat. Once again , thanks for everything JustJunk team you are much appreciated Todd”

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Just Junk is rated 4.8 based on 3,518 reviews