Just Junk Reviews

Name: Just Junk
Rating: 4.80

4.80 Rating 984 Reviews

96% of reviewers recommend Just Junk

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Merchant Metrics


Shipping & delivery
delivery methods	Own Driver
average delivery time	Next Day
on-time delivery	99%
Customer Service
communication channels	Email, Live Chat, Telephone
queries resolved in	Under an hour
customer service	4.73 out of 5

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

"I think the service is way too expensive for the amount of work and space requires for your services. That’s the main disappointment."

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"The website gave a very good description of piano removal but the crew didn't have any experience. My tile floor was scratched in the process and they removed my screen door and didn't put it back on properly. I was disappointed for the amount I paid."

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"well the first time I used Just Junk a man and woman came and they did an approximate measurement on the truck told me the space probably being used and the price and they piled it very neat and precisely on the back of the truck. They were great...lots of room left on the truck.. this time around two guys came and didnt say how much space on the truck used approx.. they just gave me a price (rather costly) but I needed it removed so I didnt complain. they threw it on the truck very messy and disorderly and used the whole back of the truck by having such a mess very different from first time around so yeah to me it was a very poor job done by these guys so I was not very happy"

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"Guys that came were great but your pricing is way too high. Will not use your company again."

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"Though they removed what I asked, they by no means came close to filling truck. They don’t breakdown anything nor do they advise you to. They block your view of front of truck with larger items, so you can’t see. Charged for 3 trucks , easily could have been 2.. I-need another load removed but will call someone else."

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"The guys that came and picked up my junk or awesome very good guys polite the whole nine yards they have great employees my only issue was they came to my house with a full truck and then still charge me for 3/8 of a truck I think they charge me too much 3/8 of a truck and up costing me $375 which I could have fitted all that stuff in my own pickup truck"

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"Had an appointment from 2-4pm but they didn't show up until 4:15pm for the estimate. They did not call prior to that to mention they would be late. We tried to contact Just Junk to ask what was going on but could not immediately get a hold of anyone by phone (their message stated the office was closed). The two people who eventually showed up removed the items requested at 5:15pm but they had to leave them on the sidewalk since their truck was full. They left and the truck that originally was supposed to be there arrived at 6:05pm to finally load the items onto the truck. So, it was over 2 hours after the appointment window that my items were finally loaded onto the truck. It would have been courteous to receive notification that the driver was going go be late and more details on the situation."

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"It seemed like the guys they sent out didn't really want to do the job. They found every reason not to do it..."

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"Quoted for truckload and agreed to extra Charge if it took over two hours. They were done early - When asked to grab some additional waste wood from another spot in our back yard we were told it would be an additional $98.............Quote said full truck, it was not, why the extortion?"

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Hi Bradley,

Sorry to hear about your experience. We'll be in touch by email to discuss and, hopefully, resolve the issue. Customer happiness is our top priority.

All the best,

Steve A.
Just Junk

"The price I paid was double what the online price suggested. It was a small lilac tree - I paid $159 - ridiculous . My garbage pick up would have taken it if I could have cut and bundled . I would not recommend your service for small loads. They refused to take a blue box full of dirt unless I paid an additional $179, even though it fit under the brush! Crazy!!!!!"

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Hi Megan,

Sorry to hear about your experience. We'll be in touch by email to discuss and, hopefully, resolve the issue. Customer happiness is our top priority.

All the best,

Steve A.
Just Junk

"Poor way of doing an estimate. Tried to charge a 1/2 load when not even close. Took 2 people 30 minutes to move some scrap wood. Reduced it a bit but not enough to bring me back. Thanks"

Helpful Report

Hi there,

Sorry to hear about your experience. We'll be in touch by email to discuss and, hopefully, resolve the issue. Customer happiness is our top priority.

All the best,

Steve A.
Just Junk

Just Junk is rated 4.80 based on 984 reviews

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