Juul Reviews

1.9 Rating 358 Reviews
19 %
of reviewers recommend Juul
1.9
Based on 358 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour

Write Your review

Tell us how Juul made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
I was only mildly intrigued about JUUL when I first heard their commercials. But I bought one anyway, after a time, when I decided I needed a change in my legal drug intake. Here is my bullet-point review: * I like the "elongated stick-of-gum" design. It doesn't recreate the muscle memory of smoking actual cigarettes, but I quickly adapted to the new "hand to mouth" physics that we all crave. * You will easily form an all-new unhealthy somatic habit, until JUUL finally starts producing zero-nicotine pods, which I would love to see, which would eliminate the unhealthful nicotine portion in the juice. After all, part of the JUUL advertising is that they are presenting a more healthful product--in other words, less harmful. Simply giving us a non-tar supplement should be only the first step in their campaign in helping smokers make better choices. (This is assuming the people at JUUL aren't just the modern-day people killers, as opposed to, say, Marlboro and American Spirit.) * I found the JUUL pod juice to be a difficult adaptation. I kept coughing up a storm every time I "took a hit" off the pod. Eventually, my throat adapted to the new way of introducing nicotine into my body. The experience is pleasurable now. * The unit I bought (the handle and the battery) came with an imperfection. I found that I have to use my thumb to "smash" the pod firmly into the slot to get it to work. Perhaps, after so many instances of pulling out a pod and replacing it with a fresh one, the latches that hold the pod firmly in place have weakened. I've owned my unit for less than a year. My suggestion is: before the JUUL company decides to raise its prices, it should perfect the unit AND the pods. * I find that the heating element in the pod itself is imperfect. I applaud the concept of getting a new heating element every time you replace the pod, but in order to achieve this goal, the JUUL company has decided (perhaps necessarily) to implant weaker heating elements in their pods. (I have vaped dozens of JUUL pods. Only one of them malfunctioned and wouldn't produce mist at all. But once was too much for my tastes.) Often, when I take a puff, I wonder if the heating element is malfunctioning. Just when I think my unit has broken (my inhalation comes up empty), I pull out the pod, flip it around, re-insert it, and take another puff. It (usually) puffs fine. Perhaps I need to clean the contact points of the unit and the pod. Some of this complaint might be my own fault. * When I first started vaping with JUUL, the four-pod price in the average convenience store was approximately $32 after tax. I found a liquor store that sold them for about $22. The JUUL website (once upon a time) sold them for about $16. But they raised their price right before I tried to order from them. I was bummed; I cancelled the order. * Is an $8.00 pod, a $5.50 pod, or $4.00 pod worth the money, as compared to the national average price of a pack of cigarettes (6 or 7 dollars)? I've read online that the pod is the equivalent of a pack of cigarettes. It doesn't feel that way. Each pod, to me, is the same as half a pack. But then again, when I'm smoking an actual cigarette, I set it down, whereupon it burns aimlessly. A JUUL pod does not burn. It waits until I need it, thus prolonging the time that the pod is planted in the unit. The actual "burn" has much to do with how often I puff it. * I myself want the $4.00 price. The $5.50 price is borderline. At "$8 a pack," even though it's a saving on actual cigarettes and potential medical bills, I find myself preferring other vaping methods. For one thing, with a non-JUUL product, I can choose no-nicotine juice. For another thing, I end up spending much less money when JUUL isn't a part of the equation. * The unit comes with a battery that flashes a green light when full and a white light otherwise. At least that's how mine works. I have never tested the battery life. I hear it's about a pod's worth. Whenever I take a puff, I replace the unit in the ingenious flash drive "tray." As I write this, the unit is plugged into my laptop flash drive slot, about two inches from my left pinkie. It stands proudly like an erect building, awaiting my fingers to grab it, remove it from its magnetic base, take a puff, and replace it. . . until the next puff. * This is the first vaping device that has been especially easy for me to use. I like that. But it's too easy, too. I find that I ingest more nicotine by this method. Again: JUUL, please offer your existing line of flavors without nicotine. You have convinced me that this is a better alternative, but you need to drop the other shoe. I don't care if you lose a smidgeon of profit here. OFFER 0-NICOTINE PODS. Live up to your implicit promise. Thank you for reading this.
Helpful Report
Posted 5 years ago
Can't believe all the poor reviews of this product. I bought the Juul not to quit smoking but to reduce my smoking, one cig then I would vape. Got to the point where I enjoyed the Juul more than smoking, quit cigs 2 months ago.
Helpful Report
Posted 5 years ago
The flavour pods are velvety smooth-the royal creme is a lovely flavour-no pressing buttons,only down side is its not strong enough.UK Service very good.
Helpful Report
Posted 5 years ago
good nicotine buzzes and easy to hide
Helpful Report
Posted 6 years ago
Good product, fast shipping
Helpful Report
Posted 6 years ago
I used to buy multiple juuls and pods from this website. It's pretty convenient to pay and check out. It has a subscription function that you can choose to let it send you pods monthly. Recently, however, I am not able to buy juuls from it. The auto-ship for pods is still working, buying juuls are no longer allowed. Hopefully they can fix this problem.
Helpful Report
Posted 6 years ago
I used to buy multiple juuls and pods from this website. It's pretty convenient to pay and check out. It has a subscription function that you can choose to let it send you pods monthly. Recently, however, I am not able to buy juuls from it. The auto-ship for pods is still working, buying juuls are no longer allowed. Hopefully they can fix this problem.
Helpful Report
Posted 6 years ago
Helped me quit the awful habit of smoking for 40 years. Startee using them 2 years ago. But I am switching to something else. Tired of the pods always leaking. I only purchase at one local CircleK, have 4 devices- which I replace now and then. Seems like every 3rd box of pods I purchase leak the liquid. They are too expensive to throw in the trash. And I am sick of wiping them off & getting the oil in my mouth. Awful quality control
Helpful Report
Posted 2 years ago
Albeit easy to use a quick to charge the pods provided by the juul company are tasteless. Thankfully its just as easy to refill the pods with an alternate liquid, although not reccomended (to make you keep buying tasteless pods) its absolutely fine. I have to say i love the look of the device and the simplicity to it, quick delivery and everything was exactly as described (apart from flavours.)
Helpful Report
Posted 3 years ago
I was a smoker for over 20 yrs. And never thought id quit cigarettes. So for that i am thankful for Juul . My only complaint is that i pay for these Juul pods (Virginia tobacco) and enjoy them but they leak terrible and they are super expensive here in Dallas. What can y'all do to jelp me with this
Helpful Report
Posted 4 years ago
You people complaining that it doesnt last very long... smoke the way u would smoke a cigarette. Dang, all ths hospitalization over vaping. Damn dummies arent suppose to take a Full Breath filled wth vape! U dont smoke a cig. or anything like that. Why vape like that? Smoking is not a contest of who can exhale th most smoke.
Helpful Report
Posted 4 years ago
Good thing isJuul has helped me quit cigarettes, it has been 4 weeks. Bad thing is, i can feel the side effects of this product..get a weird sore throat, and get very light headed after using it. So many scary things on the news about this product every day I called1-800-quit now..they are sending free Nicorette gum .
Helpful Report
Posted 4 years ago
I see a lot of reviews saying they purposely leak, they don’t charge, etc. I have had about 4-5 juul over the past two years due to losing some, some not charging, some leaking etc. what you need to do to your juul every other day is take rubbing alcohol & remove your pod use a qtip to clean inside lightly. The red juul I’ve purchased has lasted me a WHILE. I use not juul pods but the juul compatible pods ( they have better flavors! ) the pods are really expensive and don’t last a while for me. The best thing purchasing and using the juul is not smoking cigs. Juul has taught me to HATE them. They are disgusting. The only downside is smoking it for 2 years+ I’ve developed a nausea and anxiety problem. Nicotine is poison to the brain I forgot that and now I’m paying for it!
Helpful Report
Posted 4 years ago
Juul didn't make me happy. Pods dont last and has many bubbles which you have to tap out. The flavors are a no go. Myblu is way better! Chalk it up to loss of 50 bucks.
Helpful Report
Posted 4 years ago
I like the Juul but the pods run out to quick as you get a big glob of the liquid in your mouth and makes you want to vomit besides that they are good. I am a auto delivery customer. Juul please address the problem.
Helpful Report
Posted 4 years ago
The Juul is great when it works! Sometimes the whole pack of cartridges are “syrupy” and unsmokable . Sometimes the chargers work and sometimes they don’t. Sometimes the Juul charges and sometimes it don’t. It’s just not reliable. If you’re a diehard cigarette smoker trying to switch to the juul I suggest you buy five juuls and five separate packages of cartridges so you can to get your nicotine fix.
Helpful Report
Posted 4 years ago
in the middle of quitting, but this helps, yet the pod shoots out the liquid too much, I researched and tried other product and this was the less harmful but it shoots out the liquid too much and makes you caught too much.
Helpful Report
Posted 4 years ago
Pretty happy except anyone else get comments about the vapor smelling like dog poop?
Helpful Report
Posted 5 years ago
They changed the mango formula from the original. If you buy a mango pack with "5.0%" at the top right corner... you're probably getting a faulty pod. They constantly leak and its pretty annoying. The new mango flavor also sucks compared to the original.. I'm not sure why they would even change it because that original flavor was so great and popular. If they changed it because t was attracting the minor crowd... well the new mango is actually fruitier, but due to the leaking of EVERY POD that comes from a 5.0% pack it's not even worth it. I use my juul everyday, but if I can't find the original formula I'm no longer going to be buying it. I'm giving them 3 stars because the device is convenient. If they offered the originally mango pod it would be 5 stars all the way.
Helpful Report
Posted 5 years ago
Received as a Christmas present from my husband to help me quit smoking, started using it the very next day. It took awhile to get use to it and the sample flavors were o.k I only liked 2 out of the 4 which was fine. By week 3 I found cucumber flavor which worked great for me then it just died gave me a bad taste in my mouth the died, it does nothing now. Just as I was getting it boy did that suck. And because it was a gift I have no proof of purchase so no warranty. I did however purchase another one hopefully it last longer than 3 weeks. If it lasted longer I would have given it 5 stars this is more like 3 and a half not quite 4
Helpful Report
Posted 5 years ago
Juul is rated 1.9 based on 358 reviews