“I was sold a faulty juul that burned any pod I put in, I contacted Juul, they said the one I was sold was a counterfeit. I had to send it to them and they had promised me a replacement. Since last month I've been trying to get the replacement and they are still giving me an issue with it. The coupon code they gave me for a new one was processed and then declined because they claim they can't verify my age after sending them multiple pictures of my drivers license. I am still without my juul and have went back to buying cigarettes. Horrible customer service center that will leave you waiting however long they feel like. Would not recommend buying, unless you like getting mad.”
“Hands down the absolute worst service I’ve ever encountered with a legit company. First off, I understand the need to verify age, but the time it took was exaggerated. After the package finally shipped, there were problems with the delivery service (understandable since JuulVapor and USPS are not the same company). But what really bothered me though, was that after the two weeks of emailing juul back and forth, it finally took me having to ask for refund to get any sort of conflict “resolved”. To add insult to injury, after very patiently waiting and trying to communicate with Juul in a professional manner, the final response on their end pretty much suggested that they weren’t able to resend the package anyways and that a refund is all they would be willing to provide. Can’t wait for the day when Old Row quits giving hype to this product and they slowly lose all business to competetors with better products and better customer service”
“When I first purchased Juul, I used it just for special occasions but I quickly found I preferred a sleeker, lighter pod system for all of my vaping needs. As soon as I went full time with Juul I encountered tremendous problems with charging batteries, expensive leaky pods and an unreachable customer service department. Too bad, it's a beautifully designed product and when it works, it's great. I found it unreliable, overly expensive and not as user friendly as my CYNC”
“I used to buy multiple juuls and pods from this website. It's pretty convenient to pay and check out. It has a subscription function that you can choose to let it send you pods monthly. Recently, however, I am not able to buy juuls from it. The auto-ship for pods is still working, buying juuls are no longer allowed. Hopefully they can fix this problem.”
“I used to buy multiple juuls and pods from this website. It's pretty convenient to pay and check out. It has a subscription function that you can choose to let it send you pods monthly. Recently, however, I am not able to buy juuls from it. The auto-ship for pods is still working, buying juuls are no longer allowed. Hopefully they can fix this problem.”
