“I used Juul to quit smoking after 10 years, so I give them a star for that! When I first started in 2018 it was a great product, loved the mango flavor before kids got ahold of it and ruined everything. So I switched to mint and I’ve noticed the quality deteriorating. The pods leak and literally last a day before I need to replace! I was an occasional smoker and only smoked 2-3 cigarettes PER DAY. One before work, one after work, and one before bed, meaning a pack used to last a week. A pack of Juul lasts me 4 days, so I’m spending WAY more than I ever did on cigarettes. So, I’m currently making the tradition to another product. The liquid must be cut cheaper bc they used to last a week or more. I’m not hitting it all that often and it runs out quickly. At 5 dollars a pod it’s a total rip off.”
“The charging of the Juul totally sucks! I have owned around 10 or so Juul because I like the sleek and discrete look and feel. However, I am done! Every single one of them have had issues with charging Within 1-2 months. I have returned a few and received new ones at no cost to me, but results in the same vicious insane cycle! I am out!”
“I am so glad to see others complain about leaking pods in the Virginia Tobacco. I reached out to the Support Team and they wanted me to pay a dollar and sales tax to replace them. This was after two days of emails and responses. So I have ‘made the switch’ to another product, their QC has deteriorated. I only can assume greed and pressure are affecting their business, of which they will be out of in two years...”
“The customer support has dramatically changed from great (as recent as two months ago) to absolute NIGHTMARE! And the pods still leak. If you can't improve your product make sure your customer support is their to save your company, right?!”
“I smoked a pack a day for 25 yrs. I finally bought the Jull 6 weeks ago, never looked back. I wouldn’t even think about lighting up again. I never had a problem with pods leaking so I don’t know what these bad reviews are about. If you want to quit give it a try. Takes a couple days to transition.”
“I used to love juul it helped me quit smoking slowly. But recently after the vape ban and when they came back. Every single juul pod I have bought from the brand juul or any off brand, have all leaked. From any store I bought them or anything I’ve done to make them not leak, they have all leaked and I am tired of it. it feels like a waste of money. I also have 4 juul batteries and they all do the same. But before the ban I would have this problem but not with every single pod I buy.”
“I've been using Juul for 6 months, most pods work but some leak, some don't pull at all, and some will be empty after only using it half the day. When finally I reached out for a replacement (saved box, receipt, etc) they insulted me with a $1 off coupon for a 2 pack. No Thank You! for time for an alternative to this very expensive product.”
“Juul has a rechargeable case promotion going on. On the website it says you can get one if you buy two four packs. What it doesn’t tell you is that you have to subscribe for 3 months. When I called to cancel this they said I couldn’t without paying them $70. Their customer service is terrible and they are clearly taking advantage of people.”
“I used 2 weeks of patches and then went to just my juul. I haven’t smoked a cigarette since then. I like the juul. Only reason I didn’t give it 5 stars is sometimes the draw isn’t very consistent. And sometimes it does leak a little. But I’m very happy with it. I don’t smell of smoke anymore. I do hope soon to get off the juul too. But for now I’m very happy.”
“Juul has HORRIBLE customer service bought pods and they were empty lol was told I could get a new one sent but I paid for mint and they don’t sale mint anymore how does that make sense. I wanted my $10 back and it’s too much for juul to do apparently. The product sucks anyways. No one should use it !”
“Gave me multiple blisters in my mouth the whole of my mouth and lips swelled could not swallow or eat was in agony with sore tongue and gums Ended up accident and emergency .”
“The Virginia tobacco pods burn up way to quick and apparently evaporate in your pocket because I put in a new one this morning and didn't smoke it till I got out of work and now its empty”
“Too away flavored pods. Stores stopped selling them asking with the pods. On a walk with my dog it seemed like all the juice was gone & started having no flavor or puff either & this is my first experience. Anyone recommend a better brand? If recommend making them more round around the mouthpiece as well as the body so holding it feels more like a cig. Need more development. Send like a beta product instead of a finished & tested brand. What sites do you recommend buying from since I wouldn't know if I was getting a fake one before it got to me. Thanks. "eh". When working send ok but poorly made, especially the pods. Thanks”
“This is the most useless, exasperating product and a total waste of money. Most of the pods you purchase are defective and don't work.I've gone through 3 devices and after a very short time they just stop working. totally hopeless. AVOID.”
“Not worth the money, tank leaks unless i use the whole cartridge at one time. Just last night, I opened a new tank to take a few puffs before getting ready for bed. Got up this morning to find the tank had leaked empty. I paid too much for this inferior product!
Looking for another brand, Probably go back to Vuse Vibe.”
“These pods are a scam !
And a waste of money !
2 of the 4 pods will experience some type of failure or leakage!
Absolutely disgusted with this company and then they get rid of mint flavor. You wont last another 2 years juul
Good riddance”
“I was a smoker for over 20 yrs. And never thought id quit cigarettes. So for that i am thankful for Juul . My only complaint is that i pay for these Juul pods (Virginia tobacco) and enjoy them but they leak terrible and they are super expensive here in Dallas. What can y'all do to jelp me with this”
